autobrush Reviews 303

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product's quality and effectiveness, noting significant improvements in their dental hygiene and overall comfort. Many appreciate how easy the product is to use, especially for those with specific needs or conditions, making brushing an enjoyable experience. The customer service consistently receives high praise for being incredibly responsive, helpful, and setting a high standard in their interactions. However, some people mentioned issues with the ordering process, such as accidental wrong selections, delayed shipments, or difficulty confirming single-item purchases. A few other people also felt that customer support was slow and unhelpful, providing generic responses rather than clear answers.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many finding it works great and is easy to use, even... See more

Quality

People report positive experiences with quality, with many reviewers noting that the product works well and... See more

Customer service

Customers had positive experiences with customer service, with many describing it as excellent and incredibly... See more

Order

Consumers find order to be a mixed experience, with many reporting frustration due to items appearing in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, a great product. Make sure you order the right size mouthpiece. I ordered one that is too big, and it splits the side of my mouth. I do love the mint toothpaste!

Company replied

Rated 4 out of 5 stars

Auto brush is a great product. I've been using it for about 3 to 4 days and already noticed a difference in the color of my teeth. I will say it can be a bit painful if you have early gum disease. It... See more

Rated 5 out of 5 stars

So I haven’t used the product yet but when I placed my order I accidentally selected the wrong bundle. Once it arrived I reached out to see about being able to swap it with the correct package. I... See more

Company replied

Rated 5 out of 5 stars

Being disabled I am often unable to do a full 2 minute brush twice a day. It just isn't plausible. This allows me able to handle the brush in arthritic hands. It brushes spots i can't usually get to.... See more

Company replied


Company details

  1. Dental Supply Store
  2. Dental Hygienist
  3. Health and Beauty Shop
  4. Teeth Whitening Service

Written by the company

World's Only ADA-Accepted U-Shape Toothbrush. Get up to 5.1X better clean in 30 seconds— up to 82% more plaque removal, up to 45% less gingivitis. Trusted by families, backed by experts.


Contact info

4.2

Great

TrustScore 4 out of 5

303 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Life-Changing Oral Care – A Must-Have for Anyone with Dental Concerns!

I cannot rave enough about the AutoBrush Sonic Pro U-Shaped Electric Toothbrush. As someone who has struggled with significant dental decay for years, this product has truly transformed my oral health. The unique 360° nylon bristles and double-sided U-shape design make it incredibly easy to reach and thoroughly clean every surface of my teeth — especially those hard-to-reach areas between teeth that standard brushes often miss.

Since incorporating this into my daily routine six months ago, my dentist has noticed remarkable improvements in my enamel. My latest dental x-rays show clear remineralization and a dramatic reduction in decay. I attribute this entirely to the consistent, effective clean this toothbrush provides, paired with the ultrasonic LED technology that enhances every brushing session.

It’s comfortable, waterproof, rechargeable, and comes with three cleaning modes, making it customizable and easy to use. I highly recommend this toothbrush to anyone dealing with dental issues or simply looking for a more advanced, efficient way to care for their teeth. This is more than a toothbrush — it’s a game-changer for oral health.

April 1, 2025
Unprompted review
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Reply from autobrush

I am so delighted to hear that your new regimen has earned a thumbs-up from your dentist, Alexander! Reading your review truly made our day, thank you for sharing 🙏

Rated 5 out of 5 stars

Teeth brushing no longer a battle!

Teeth brushing was always a battle with my kid. So I decided to upgrade and try Autobrush. And wow! Even just after a single brushing, I saw marked improvements on my child's teeth. The ease of use and songs are a giant bonus and 100% worth their weight in gold.

April 2, 2025
Unprompted review
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Reply from autobrush

Fantastic, thank you for the trust and for sharing this lovely experience with us! 💫

Rated 5 out of 5 stars

Best toothbrush on the market

Best toothbrush on the market. It cleans my teeth quickly, and effectively. I talked my girlfriend into getting one, as well

March 13, 2025
Unprompted review
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Reply from autobrush

Thanks for spreading the love! We're thrilled to hear it's a good match for you 💜

Rated 5 out of 5 stars

Powered Unicorn Brush

After some issues with the item I chose being on backorder, I finally received the powered unicorn brush for my daughter. She loves it and wanted me to rate it at 5 stars. The company has been very responsive to the issues that occurred at first, and they've earned my respect for a higher rating as well. The brushes are a bit expensive, but it's much more enjoyable for my daughter when she needs to brush. It's quite a bit more interactive, and plays a song for the duration of her brushing.

April 2, 2025
Unprompted review
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Reply from autobrush

Hi David! Your order was *finally* picked up in our warehouse yesterday and has an estimated delivery date of April 17, which meets the delivery timeline of 6-12 business days for Canadian orders.

I'm sorry it was a struggle reaching our support team. Besides the message you refer to in your review, we also cannot see any communication from you, which of course, doesn't help!

We are working on the email notification and couldn't agree more that transparency and setting expectations are key to empowering you and other customers in these situations. I'm grateful for your feedback and hope that the brush will be a hit when it arrives, regardless of your poor experience to date!

Please reach out if we can do anything else for you. Our customer support email is customercare@autobrush.com!

Best,
Tina, CX Manager at autobrush

Rated 5 out of 5 stars

OMG my teeth are so clean!

Just got my auto brush today and wow it definitely exceeds expectations! It was quick and easy and my teeth feel like that. I just left the dentist office. 11/10 stars.

April 2, 2025
Unprompted review
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Reply from autobrush

What a dream! Thank you so much for the review and enthusiasm 🚀

Rated 5 out of 5 stars

I received my autobrush 2 days ago and…

I received my autobrush 2 days ago and I absolutely love it. Never seen these type of bristles on any other brushes, it clean my teeth so well.Love the product.

April 1, 2025
Unprompted review
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Reply from autobrush

We're thrilled to hear it's a good fit, thank you so much! If you have any questions about autobrush, we're just a message away ✨

Rated 5 out of 5 stars

Awesome choice for kids

I bought two autobrushes for my kids (6 and 4 years old). They both like it. Brushing has become much easier for them. I had to brush their teeth for them before and it was a big struggle. Now the kids like to brush their teeth with the music by themselves and I think they do a good job! Thank you for such a great invention!

April 1, 2025
Unprompted review
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Reply from autobrush

That's amazing to hear! Thank you for the trust and for sharing this kind review 🙏

Rated 5 out of 5 stars

Don’t wait

I received our Autobrush today. I wanted to try it for myself before purchasing for the fam. I’m obsessed. Easy peasy set up. Surprisingly it does a thorough job! I couldn’t believe how clean my mouth and teeth felt. Just purchased three to go in my kids Easter baskets!

March 31, 2025
Unprompted review
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Reply from autobrush

That is amazing to hear! Good call trying it yourself first, too, since the technique requires some practice and parental guidance to get right :) Happy Easter to you and kiddos!

Rated 5 out of 5 stars

Happy Mom!

I have 2 daughters that struggle with wanting to brush. This has been a game changer, especially for my 7 year old! It makes it fun with the lights and sounds. 30 seconds and they are getting their teeth AND gums so much cleaner! I am going to purchase another one for myself! I'm impressed!

April 1, 2025
Unprompted review
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Reply from autobrush

A happy mom makes a happy autobrush team, too! Thanks for letting us be part of your family 😊

Rated 5 out of 5 stars

Awesome Purchase

Awesome Purchase!

We ordered the Autobrush kids Daniel Tiger version for our 6 year old daughter and have been using it for roughly 1 month. We ordered a starter kit and have liked everything so far. Our daughter went from not loving to brush her teeth to brushing 2-3 times a day, she loves that is lights up an plays music. It is very easy to use and helps her get all of her teeth all at once. We will continue to use this product, she loves it!

April 1, 2025
Unprompted review
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Reply from autobrush

This is so good to hear! The most important part of brushing is building the routine, and it sounds like your daughter is absolutely rocking it right now :) Thank you for your review!

Rated 5 out of 5 stars

Love the brush

Love the brush. Big advantage is in the morning it’s great 30 seconds to brush since I’m always running late

March 31, 2025
Unprompted review
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Reply from autobrush

It's the best, right?? Thank you so much for your review and have a lovely day!

Rated 5 out of 5 stars

I have ADHD and sometimes struggle with…

I have ADHD and sometimes struggle with self care tasks. The autobrush has helped significantly and my mouth feed so clean. I had an issue with sizing and customer service was amazing. They promptly answered my concern and sent me a new brush head in a different size. Highly recommend!!

March 15, 2025
Unprompted review
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Reply from autobrush

Thank you Amanda! As friends of the neurodiverse folks, we're so thrilled that autobrush can help you get in the groove with the mundane but necessary self-care tasks 💜

Rated 5 out of 5 stars

Delivery was very quick

Delivery was very quick! Got this in Australia in about a week. Very excited to start using it and spending less time brushing my teeth! ;)

April 1, 2025
Unprompted review
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Reply from autobrush

We hope to take Australia by storm in the coming years, so thank you for being part of the autobrush journey early on 🇦🇺🦘

Rated 5 out of 5 stars

Customer surface was great

Customer surface was great! The toothpaste foam was out of stock, but they were more than willing to ship the AutoBrush in the meantime.

February 11, 2025
Unprompted review
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Reply from autobrush

Thanks for the shoutout to the customer service team! They're always ready to help in case something is holding up an order 💪

Rated 5 out of 5 stars

Highly Recommend

This is our second AutoBrush in two years. It went from being a battle to get my daughter to brush her teeth to her enjoying doing so. I highly recommend this product.

March 31, 2025
Unprompted review
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Reply from autobrush

Nothing makes us happier than being able to make the parent/child dynamics just a little bit smoother in the household :) Thank you for sharing!

Rated 5 out of 5 stars

Cool Technology for Clean Teeth

I just bought this and I am very impressed. It’s very easy to use and does a thorough job cleaning my teeth. I really like this technology!

March 31, 2025
Unprompted review
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Reply from autobrush

Amazing to hear! Thank you for sharing :)

Rated 5 out of 5 stars

Excel In Customer Service !!

My Hygienist told me to order So my husband was kind enough to order 2 sets !! Then there was a shortage in the delivery and I emailed them the next day and was received the next day Wonderful Customer Service . We Love the AutoBrush and all that was in the kit . Thank You For A Wonderful Product !!!

March 19, 2025
Unprompted review
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Reply from autobrush

Thank you!! What a wonderful review of both our team, your hygienist and your kind husband 🥰 I am so glad to hear that autobrush is a good fit for you!

Rated 5 out of 5 stars

Very knowledgeable people

Very knowledgeable people to answer your questions is a wonderful thing. Thank you.

March 30, 2025
Unprompted review
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Reply from autobrush

We truly appreciate hearing that our team could help answer your questions! Have a wonderful day 💫

Rated 1 out of 5 stars

Terrible customer service and ineffective product

I ordered three brushes and accessories , after a month and half with no product and no update on the order status other than an email prompting me to complete my order? I cancelled the pending authorship and disputed the transaction with my credit card company. After I disputed, the company fought the dispute and then sent out the order. About a week later I received a box full of crushed toothbrush boxes and short one brush head.

Be warned, once this company has your contact information they will start reaching out constantly, I had to block and report several different #'s on my cell after replying "stop"and "unsubscribe" to multiple texts they sent did nothing to stop them from texting over and over. Furthermore this is one of those shady company's that will enroll you in auto shipping for replacement heads and toothpaste etc. What an absolute nightmare!

As for the product, it doesn't work well at all. The brush does not adequately clean my back teeth in particular, after using as directed for multiple cycles in a row on multiple occasions, each time I could still feel build up on my back teeth. Not only do I feel this product doesn't work well, I fear this product will mislead parents into thinking their kids teeth are getting adequately clean when they are not and ultimately result in significant dental issues later on.

I very strongly advise skipping this product and not getting involved with this company....ineffective product and shady business practices.

March 27, 2025
Unprompted review
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Reply from autobrush

Hi Darcy,

I understand your frustration with the extended delivery timeframe, which fell short of our standard service level. I'd like to clarify that our support team is accessible through multiple channels and could have processed a cancellation and refund immediately upon request, especially since your order had not shipped at the time. However, our records don't show any communication from your registered email address or order number through our standard support channels, meaning we didn't get a chance to provide this service to you.

While we respect your right to pursue a chargeback through your bank, we will contest this approach as it bypasses our established customer service processes. Our solution of splitting your shipment was implemented specifically to get your products to you as quickly as possible under the circumstances.

Regarding your experience with the product's cleaning efficacy, this could be related to sizing or technique factors that we can easily address together. We've compiled detailed guidance here: https://autobrush.zendesk.com/hc/en-us/articles/34455607210131-Getting-the-Best-Clean-with-Your-autobrush-Sonic-Pro

About the subscription service: This is clearly presented as "Subscribe & Save" versus "One-Time Purchase" throughout our checkout process. You can review these options here: https://autobrush.zendesk.com/hc/en-us/articles/38739143531027-How-Did-I-Become-a-Subscriber

If after exploring these solutions you still feel the autobrush isn't right for you, our 30-Day Money-Back Guarantee remains available for 30 days from the delivery date: https://tryautobrush.com/pages/money-back-guarantee

We recognize that autobrush may not be the perfect fit for everyone, and we don't want to penalize customers for trying our innovative technology. Please contact us directly at customercare@autobrush.com so we can resolve this matter promptly and to your satisfaction.

Best regards,
Tina

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