autobrush Reviews 303

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product's quality and effectiveness, noting significant improvements in their dental hygiene and overall comfort. Many appreciate how easy the product is to use, especially for those with specific needs or conditions, making brushing an enjoyable experience. The customer service consistently receives high praise for being incredibly responsive, helpful, and setting a high standard in their interactions. However, some people mentioned issues with the ordering process, such as accidental wrong selections, delayed shipments, or difficulty confirming single-item purchases. A few other people also felt that customer support was slow and unhelpful, providing generic responses rather than clear answers.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many finding it works great and is easy to use, even... See more

Quality

People report positive experiences with quality, with many reviewers noting that the product works well and... See more

Customer service

Customers had positive experiences with customer service, with many describing it as excellent and incredibly... See more

Order

Consumers find order to be a mixed experience, with many reporting frustration due to items appearing in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, a great product. Make sure you order the right size mouthpiece. I ordered one that is too big, and it splits the side of my mouth. I do love the mint toothpaste!

Company replied

Rated 4 out of 5 stars

Auto brush is a great product. I've been using it for about 3 to 4 days and already noticed a difference in the color of my teeth. I will say it can be a bit painful if you have early gum disease. It... See more

Rated 5 out of 5 stars

So I haven’t used the product yet but when I placed my order I accidentally selected the wrong bundle. Once it arrived I reached out to see about being able to swap it with the correct package. I... See more

Company replied

Rated 5 out of 5 stars

Being disabled I am often unable to do a full 2 minute brush twice a day. It just isn't plausible. This allows me able to handle the brush in arthritic hands. It brushes spots i can't usually get to.... See more

Company replied


Company details

  1. Dental Supply Store
  2. Dental Hygienist
  3. Health and Beauty Shop
  4. Teeth Whitening Service

Written by the company

World's Only ADA-Accepted U-Shape Toothbrush. Get up to 5.1X better clean in 30 seconds— up to 82% more plaque removal, up to 45% less gingivitis. Trusted by families, backed by experts.


Contact info

4.2

Great

TrustScore 4 out of 5

303 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quick and effective

Got this for both of our toddlers who hate brushing their teeth. We’ve seen a huge difference in just a short time of using. Their teeth look much healthier and the chaos of toothbrushing has improved simply because it’s so much easier to use, quicker and more effective. The kids love that they’ve gained some independence with the process. It’s not that they love brushing their teeth suddenly, it’s just much easier to get it done. And our dentist was impressed too! Definitely recommend.

November 18, 2024
Unprompted review
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Reply from autobrush

We're always thrilled hearing that the autobrush helps solve more than just dental hygiene--being able to help kiddos develop more independence and parents regain some quality time is truly priceless. Thank you so much for sharing! 🌟

Rated 5 out of 5 stars

Oral hygiene

This toothbrush has changed my oral hygiene by far!! My mouth never felt so clean and the customer service exemplified is top tier. I’m glad I found AutoBrush.

November 16, 2024
Unprompted review
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Reply from autobrush

This makes us so excited and grateful to hear, thank you dearly for taking the time to share your experience! 💫

Rated 5 out of 5 stars

I am obsessed with this brush

I am obsessed with this brush! My teeth feel as clean as when I leave the dentist office! I love how easy it is to use, especially for my 4 year old kiddo! Brushing his teeth has always been a struggle, at times requiring an extra set of hands to keep him from flailing around. He happily used this brush and is actually excited about brushing! Not to mention the cute design, song and teeth brushing chart. We are huge fans! So so worth it! Don’t hesitate- buy it!!

November 18, 2024
Unprompted review
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Reply from autobrush

Nothing makes us more excited than hearing how the autobrush helped make life just a little bit easier for the parents and kiddos out there. Thank you so much for sharing your experience with us 💫

Rated 5 out of 5 stars

Great Customer Service and Reliable Product

My family 1st purchased Auto Brush back in Feb 2024. We had done extensive research trying to figure out an effective alternative to standard brushing. My 2 daughters are autistic and regular brushing was hard but not manageable. We decided on Autobrush due to the U shaped brush and the potential ease of use. This product can be expensive. Thankfully, the company does offer deals frequently and they will offer subscription discounts.
We had some initial issues due to back order of supply and other smaller concerns shortly after we purchased the brushes but the team was helpful and offered solutions. Our most recent Customer Service experience really showed that this company is for their customers. We had to submit a claim for both of my daughters autobrushes and due to their lifetime warrenty, the Team was not only able to replace the units but actually give us the brushes that were on back order! I am so grateful for this company and the fact that they actual do seem to care has made me want to be a lifetime customer.

November 13, 2024
Unprompted review
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Reply from autobrush

Thank you for taking the time to even raise the issues you experienced with your daughters' brushes with us so we could make it right. That you also spent time leaving us such a kind and thoughtful review matters a lot to us! All the best to you and the kids, from all of us at team autobrush 🦄

Rated 5 out of 5 stars

Worth the Cost

Easy to set up and the mint toothpaste is a subtle flavor. I feel like it brushed all the areas of my teeth surprisingly well considering you only need 30 seconds compared to traditional 2 minutes with other brushes. This is a great option for those on the go.

November 15, 2024
Unprompted review
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Reply from autobrush

We appreciate you taking the time to write us this kind review and hope you'll continue enjoying your brush for many years to come 🙌 All the best from team autobrush!

Rated 1 out of 5 stars

Coupon Scam

Offer a 30% sign up bonus but don't honour it... Classic coupon scam, will report to ACCC.

October 16, 2024
Unprompted review
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Reply from autobrush

We reviewed your correspondence with our service team and would like to conclude that:
1) There was at the time of your interactions with the support team a 30% discount hard-coded on the website. Any purchase you would have made would have been discounted by 30%.
2) The customer support representative provided you with this information in your original conversation, explaining that no discount code is required to claim the 30% promotion as a result of the onsite price adjustment.
3) The customer support representative offered you a discount on top of the existing 30% which you did not respond to.

Thus, we believe that any complaint with regard to the first-purchase discount is moot, as the complaint is simply based on a misunderstanding of the promotion needing to be claimed via a discount code.

Rated 5 out of 5 stars

Great product and compnay

Product works great! It seems superior to a standard toothbrush. I like the different settings for cleaning, time and whitening/gum health.

I did have an issue with the brush not changing modes and they immediately replaced. Fantastic customer service.

October 11, 2024
Unprompted review
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Reply from autobrush

Thank you so much for taking the time to drop this amazing review, and for sharing the love with our superb customer service team! 🌟

Rated 5 out of 5 stars

Great product, Excellent Customer Service

I bought Auto Brushes for my kids. We love them. My son’s stopped working after about six weeks. Customer service responded to my email after hours AND they mailed a replacement within 24 hours with expedited shipping because we were traveling. Great product, excellent customer service.

August 16, 2024
Unprompted review
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Reply from autobrush

We're so excited to hear that autobrush was the right choice for the kids and that our customer service team could perform a seamless replacement for you ☺️ Thanks for putting in the time to share your review!

Rated 5 out of 5 stars

Excellent product

Excellent product, and despite the longer delivery time to the UK, the wait is well worth it.

May 17, 2024
Unprompted review
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Reply from autobrush

Thank you for posting your experience here on Trustpilot! We're always happy to see our products get shipped to all corners of the globe, and we couldn't appreciate your investment and trust in autobrush more 🤗

Rated 5 out of 5 stars

Autobrush Adult regular Fourth row Brush head

Chris, the Owner and CEO of Autobrush, was generous enough to let me try out the newer version of the brush head with a fourth row of bristles on top made of silicon. The experience was nothing short of mind-blowing!!! It's like leaving the dentist after a thorough cleaning every time I brush. It's extremely fast, efficient, and the feeling in your mouth after brushing is unparalleled compared to any other device or routine for overall oral care. Maybe this device isn't for some people. You can't satisfy and please the entire world but, everyone needs to at least try this device once to see if it's for them, I know it was one of the best decisions I've ever made when it comes to my oral care. Chris, thank you for the amazing products and for changing the way we take care of our teeth. You have a lifetime customer right here and I'll do my best at convincing people to try the Autobrush Pro Bundles because honestly, I feel like without this device anything less would be UNCIVILIZED!!!!!

February 21, 2024
Unprompted review
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Reply from autobrush

Wow, this is such an amazing testament to our 4th-row brush head that we've been left close to speechless! Chris is always looking to create new products that will change the world of dental care as we know it, and I'm so thrilled that you are part of that journey 🚀 Thanks for sharing your experience with us!

Rated 1 out of 5 stars

I have been waiting for my order for…

I have been waiting for my order for over a month. When I request customer support I get an automated non-specific/generic email of how to cancel subscription (which by the way was unaware of because on instagram when you purchase they don’t tell you its a subscription based platform or provide login details) DO NOT BUY. They need to be more transparent and responsive in a personal capacity.

February 1, 2024
Unprompted review
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Reply from autobrush

We're sorry to hear about this experience! While our response here is far too late to solve your initial inquiry and delivery issues, we'd love to make amends. If you still have the manual toothbrush, please reach out to our customer service team at customercare@autobrush.com and we'll send a new brush head on the house!

Rated 5 out of 5 stars

Our dog actually ate one of the auto…

Our dog actually ate one of the auto brushes and it was replaced within a week. Our kids love them! And I can tell if they actually brush as there is a song I can listen for! excellent product and customer service.

November 1, 2023
Unprompted review
Rated 4 out of 5 stars

The customer service for this product…

The customer service for this product is top notch! Very friendly and eager to help solve the problem. We have the kids autobrush for our special needs child and he loves it. I would give 5 stars, but held a star back due to the design of the charging port....it doesn't close 100% and will allow water in, so keep an eye on that, keep it dry and you shouldn't have any problems. Other than that, it's a great purchase!

October 18, 2023
Unprompted review
Rated 5 out of 5 stars

My girls love the autobrush

My girls hate brushing their teeth, it was literally chaos every time, but they love using the autobrush. Sometimes they'll even turn it on a 2nd time. The dentist is still skeptical, but said to alternate between autobrush in the morning and a reg brush at night.

September 29, 2023
Unprompted review
Rated 5 out of 5 stars

I couldn’t be happier

I couldn’t be happier! My son loves using the AutoBrush kids pro toothbrush. He wants to brush his teeth all day long now. I was skeptical at first, mostly because of the price, but I cannot recommend this product enough. If you’re on the fence, just take the leap, you will be so happy you did!

March 28, 2023
Unprompted review
Rated 5 out of 5 stars

Like many kids

Like many kids? My kiddo didn’t love brushing. She saw an ad for autobrush and asked for one. I was skeptical, and the price was above average. I was fearful that it wouldn’t work or she wouldn’t like it. She’s very picky with things sometimes. Well, she loved it and we just had our first dentist visit since our purchase and they all noticed a great improvement. They are all researching to see if they will recommend to other pediatric patients! 💓

February 12, 2023
Unprompted review
Rated 5 out of 5 stars

ONLY BUY IF YOU WANT CLEAN TEETH 🦷! :)!

IF you are Like me, you went on YouTube and did your research, and you didn’t find too much. So I decided to buy it anyway and take a chance. SO GLAD I DID :)!!!! It was love at first brush ! My teeth were SO CLEAN, it wasn’t even funny:D. It’s that feeling when you brush your teeth and they have nothing left on them! I got the double-sided pink brush!

Bought the adult double side brush , I do not have my wisdoms teeth ( not sure if that matters ).

BUY, BUY, BUY, you will thank me , I received mine very fast.

November 28, 2022
Unprompted review
Rated 1 out of 5 stars

Item not in stock, won’t refund my purchase

HORRIBLE CUSTOMER SERVICE! Don’t buy from this company. I ordered an autobrush for my 8 yr old son on Sept 19th. Since many designs were “Out of Stock”, I was careful to choose one that was in stock. I reached out to them on Oct 8th to ask why it hadn’t shipped. I was told the item was not in stock, they didn’t know when it would ship, and they offered me $5 flossers for free. I declined the flossers and asked them to send a substitute product or cancel my order. It took many emails and a week for them to agree to cancel my order on Oct 15th. No refund came. I emailed again Nov 21st and was asked for “details” so they “track down” where my refund is. I am filing a fraud report with my credit card company at this point. It’s Nov 23rd and I have NOT been refunded the $80 I spent.

November 23, 2022
Unprompted review

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