U Account Reviews 5,339

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Ok so why don't I use NFC on my phone? Actually, if you do online banking on your phones, do you have anti-hacking protection installed? Having a U Account which I top-up £100 every week from my (pro... See more

Rated 5 out of 5 stars

U account gives me facilities to use it as a bank account. It's similar working like a bank. Although it's not a bank but I can do everything with u account which a bank normally provide for custome... See more

Company replied

Rated 1 out of 5 stars

2020 April block my account 2318£ I write 100 email and message . Uaccount change service and my money lost or somebody take I wait 2 year my money I have all evidence every message and I have... See more

Rated 5 out of 5 stars

U account has been a life saver, very easy to use app and helps to save money. I have been using U account since 2018 till date and I have never regretted doing so as I use the account for almost all... See more

Company replied

Company details

  1. Bank
  2. Non-Bank Financial Service

Written by the company

The U Account puts budgeting, avoiding overdrafts and digital service over hidden charges, penalty fees and hold music. With direct debits and a contactless Mastercard® Card, the U Account does everything you'd expect from your bank, but in a way that puts YOU first.


Contact info

3.8

Great

TrustScore 4 out of 5

5K reviews

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Rated 5 out of 5 stars

Great service

Exceptionally easy to use, good communication from the help staff and very reliable. 10/10 would recommend!

July 10, 2021
Unprompted review
U Account logo

Reply from U Account

That's brilliant to hear! Thanks for your review. A 10/10 customer.

Rated 4 out of 5 stars

U-account is a very easy website to…

U-account is a very easy website to use, I've had no problems with my card and the staff are always friendly to help with any problems, recommended.. please pick this disabled student for the £100 giveaway, it would get a much needed coffee table 🙏

July 10, 2021
Unprompted review
U Account logo

Reply from U Account

Thank you so much for your kind review!

Rated 4 out of 5 stars

I've had an account with U account and…not to bad

I've had an account with U account and to be honest they are not to bad. Sometimes a bit slow getting back to help with a problem.

July 9, 2021
Unprompted review
U Account logo

Reply from U Account

Thanks for your review. We're looking at additional ways to contact customer services to make responses a little quicker.

Rated 1 out of 5 stars

Customer service is terrible

Customer service is terrible, payment clearance times are terrible, avoid at all costs

July 9, 2021
Unprompted review
U Account logo

Reply from U Account

This is interesting to hear. Payment times shouldn't really be causing our customers too many issues. I'm going to ask customer services to contact you to see how we can help you out.

Rated 5 out of 5 stars

A bank that looks after earnings

A good bank account that look after your money when you need it with upto date technology which helps you follow your transactions with the same service as these big banks with the same safety guarantee

July 9, 2021
Unprompted review
U Account logo

Reply from U Account

Thanks so much for your review.

Rated 5 out of 5 stars

اm with u nearly 6 years and im so…

اm with u nearly 6 years and im so happy to use u in every day ,every where,even use it more than high street bank ,hope it gose like this always
thanks

July 9, 2021
Unprompted review
U Account logo

Reply from U Account

What a great review. Thanks so much. It's great to hear that you're loving your U Account! We have some great things planned in the coming months to make the account even better.

Rated 5 out of 5 stars

Been with them for years and its…

Been with them for years and its getting better every year was a bit of a wobble but gone from strength to strength since then, just need to look at cheque payments. 5 stars.

July 9, 2021
Unprompted review
U Account logo

Reply from U Account

Thanks for your review Philip. We're aiming to improve every single day. I'll pass your comment on cheque payments over to our product development team.

Rated 5 out of 5 stars

I can find no fault with my U account

I can find no fault with my U account. I love the user friendly app and the fact that money goes in and out super fast with minimal fees. You can set up separate accounts to budget money whenever you want. It’s so easy and U-ser friendly, U-ncomplicated and do I like using it? U-bet !

July 9, 2021
Unprompted review
U Account logo

Reply from U Account

What a great review, thanks so much Barry. I could use you on our marketing team!

Rated 1 out of 5 stars

My account was simple and…

My account was simple and straightforward when it was the old account but now this one is a little confusing even my best friend's mum, who is an accountant, had trouble working it out

July 9, 2021
Unprompted review
U Account logo

Reply from U Account

Hmm... Things shouldn't be this difficult. The improvements we've made to the account should have made things simpler. I'm going to ask the customer service team to contact you and see if we can get things sorted out for you.

Rated 5 out of 5 stars

They offer a unique banking experience…

They offer a unique banking experience and a very smooth mobile app. Definitely recommend for someone whose looking to open up an account in less than 10 minutes.

July 9, 2021
Unprompted review
U Account logo

Reply from U Account

What a great review Michael. Thanks for taking the time to write it.

Rated 5 out of 5 stars

Uaccount

I love this card and have been using it for a few years now. Everything is handled the exact way a bank would deal with you. The app has everything you need to help you and is very easy to navigate with options for any queries. Contacting the customer support team is also included in the app if you really need this service and their response is prompt. Although I have rarely needed to do this as I can always get what I'm looking for on the app or their online site. I would recommend this card to anyone who like myself, doesn't use any banking debit/credit cards as it does exactly the same as bank cards but without the fees or charges and it is accepted almost everywhere.

July 9, 2021
Unprompted review
U Account logo

Reply from U Account

What a great review Kelly, we're so happy to hear you are loving your U Account. This is a great overview of exactly what the U Account is. Thanks for taking the time to write it.

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