UBS Group AG Reviews 1,776

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 1 out of 5 stars

I am with UBS since 2003, and the service is only deteriorating. They have become so useless, you need to explain to several departments what you need before they can execute your request. In addition... See more

Rated 5 out of 5 stars

Our appointment with Lorraine was fabulous. Her extensive experience and speed made our time at UBS a complete pleasure. She proposed us incredible family package that gives us benefits we didn't even... See more

Rated 5 out of 5 stars

My wife and I already had accounts, but wanted to open a joint account and a youngster account at the Eaux-Vives branch. The staff was extremely friendly and courteous as usual. They offered us coffee... See more

Rated 5 out of 5 stars

Just had the automatic transfer done from my Credit Suisse account to UBS. Wow. I had saved standing orders, direct debits etc, prepared to re-input them but UBS had everything set up once the transf... See more

Company details

  1. Bank

Written by the company

UBS ist ein führender und globaler Wealth Manager sowie die führende Universalbank in der Schweiz. Sie verfügt zudem über ein diversifiziertes Angebot im Asset-Management und fokussierte Kapazitäten im Investment-Banking. Per Ende des dritten Quartals 2025 verwaltet UBS-Vermögen in Höhe von 6,9 Billionen US-Dollar. Durch personalisierte Beratung, Lösungen und Produkte hilft UBS den Kundinnen und Kunden, ihre finanziellen Ziele zu erreichen. UBS hat ihren Hauptsitz in Zürich und ist in mehr als 50 Ländern präsent. Die Aktien der UBS Group AG sind an der SIX Swiss Exchange sowie an der New York Stock Exchange (NYSE) kotiert.


Contact info

  • Bahnhofstrasse 45, 8001, Zürich, Switzerland

  • ubs.com

4.1

Great

TrustScore 4 out of 5

2K reviews

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Replied to 2% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

It was great

It was great, an officer named Ljiljana Jovanovic helped me with the account registration issues and she was very helpful and kind. I want to thank her for the help.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

It is perfect

It is perfect! I came here for opening an account and apply for a card. Every staff is kind and professional. Mr. Loïc Jaccord introduced the information really clearly and patiently. I am glad to have such a super nice meeting with an expert. Everything goes well, and I appreciate it :)

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

My wife and I already had accounts, but wanted to open a joint account and a youngster account at the Eaux-Vives branch. The staff was extremely friendly and courteous as usual. They offered us coffee and biscuits to begin. On the way out, they showered us with nice, worthy gifts. It is worth mentioning that we are not big depositors, and the staff took their time and patiently answered all our questions in detail. I have never experienced such exceptional service anywhere in the world.

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

Is your money safe

UBS Tokenize. Says it is part of UBS I did email to ask but had no reply, A word of warning if you are invited to join it or see it online keep well away they will let you deposit and make a small withdrawal ( 6k USDT ) but when you want to withdraw 40k then it’s all about verification but you have to make deposits , 1st it’s a risk wallet 50% of your withdrawal, you think your ok , but then they want you to put another 22k into your base wallet , it’s obstacles at every step on the illusion of your safety, those of us who do have a safe wallet know that verification is a simple and fairly quick process, but not with UBS Tokenize.
As I said I emailed the London office as the New York office would not give me an email address.
Take my advice and keep well away !

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to express my appreciation…

I would like to express my appreciation for the excellent service I received when opening my account. The process was handled in a very professional and efficient manner. Everything was explained clearly, and all my questions were answered with patience and expertise.

I especially appreciated the friendly attitude and the structured guidance through each step, which made the whole experience smooth and stress-free.

Thank you for the high level of service and support. It made a very positive first impression.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Professional, Patient, and Welcoming

Mr. Sasa Asanin took the time to explain every detail of opening the account and made sure I understood all the nuances. He was patient, professional, and very welcoming throughout the process. The whole experience felt smooth and comfortable.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth process

Loic Jaccoud made the process of opening a bank account very smooth and simple. Very personable and knowledgeable.

February 26, 2026
Unprompted review

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