Overall good service, and windows are suitably clean. The only downside is we don't know when the window cleaner is coming, so if we're out, they can't do the back (but at least they don't clamber ove... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Window cleaning is good, on occasion they haven't been able to access the back of the house but haven't knocked on to ask us to help with that. But on that occasion they only charged for front of ho... See more
Company replied
Good job cleaning our gutters. Worked quickly and efficiently. We had a yearly booking, and I would have preferred advance notice of when the team were turning up (hence 4 stars), but other than that... See more
Company replied
Cleans are always thorough and great quality when done. Sometimes invoices aren't always put through my letterbox which has caused confused a few times in the past when my account is in "arrears".
Company replied
Company details
Information provided by various external sources
We have a network of local window cleaners throughout the UK. Our free cleaning promotion gives you the opportunity to try us before paying anything. We also clean gutters, conservatories, driveways and patios.
Contact info
Unit 13 Moorside Maltings, LS11 5NX, Leeds, United Kingdom
- 0113 271 7313
- customerservice@ukwindowclean.com
- ukwindowclean.com
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic job cleaning my windows and…
Fantastic job cleaning my windows and silks
February 20, 2025
Unprompted review
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Good service if a little more expensive…
Good service if a little more expensive than competition
February 19, 2025
Unprompted review
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
House has 4 sides
Only windows on 3 sides of the house were cleaned. Windows accessed from the footpath on the south side were not cleaned. The windows that were cleaned, however, were left thoroughly clean. I will mention this to the cleaner at the next visit.
February 11, 2025
Unprompted review
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Very efficient and polite
Very efficient and polite. Good clean windows
February 19, 2025
Unprompted review
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Quick and thorough clean
Quick and thorough clean. No fuss, just a good job well done
January 20, 2025
Unprompted review
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Fast and efficient clean
Fast and efficient clean, arrived a week or so later than was suggested, got to places I didn't expect them to reach though which was great.
I am new to having windows cleaned with this method and they are certainly better than they were, we will be seeing if they come up even better in the next clean.
January 28, 2025
Unprompted review
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
I've literally just had the worst experience
I've literally just had the worst experience with one of the employees, 7.50am and my intercoms was ringing when I answered I had the most ill mannered man on the other end asking which one are my windows I asked who it was only again to hear which ones are your windows in an aggressive and very unprofessional tone, I ask for a second time who this was to be asked do I have my windows cleaned by UK window clean, I came to the window to be met by a male with a very aggressive personality I told him I'm refusing the service due to his unprofessional attitude only to be made to feel threatened n intimidated in my own home I can not believe how I've just been made to feel from this man I'm absolutely disgusted and will never use this company again, I'm actually sat wondering if this was a legit employee although he was in the UK window clean van, the police will be informed about this man's intimidating behaviour he's made me feel unsafe at my own property
February 19, 2025
Unprompted review
Reply from Ukwindowclean
We cannot locate an account for you, as no reference has been left on this portal. We have reached out to you via Trustpilot to request contact. If this is one of our representatives please contact us via email so we may investigate.
Great clean windows
Great clean windows, a lovely friendly fella and fabulous customer service!
93069
February 12, 2025
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
My windows always looks nice and clean…
My windows always looks nice and clean after they have been and always on time
February 13, 2025
Unprompted review
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Windows free from grime and dirt
February 4, 2025
Unprompted review
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
You have replied but it’s pretty clear…
You have replied but it’s pretty clear the reply you’ve written below bares no resemblance whatsoever to the replies you sent direct to me via email. The camera was working fine at 6:30am , your man arrived at 7:20 am and when he had finished cleaning the camera was dead as a dodo & still is . You claim nothing to do with you . The pictures I’ve sent to you clearly show the camera at an angle pointing to a fence & not the main gate . Why can’t you just be honest & own up ????
February 3, 2025
Unprompted review
Really efficient company with nice…
Really efficient company with nice staff.
February 10, 2025
Unprompted review
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
UKwindowclean the best.
UKwindowclean started doing our windows oncea month which is more than adequate and mote frequent was just unessessary.
Really pleased with the service and results and would recommend UKwindowclean to anyone and everyone,
Thank you.
February 5, 2025
Unprompted review
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Worst customer service
Worst customer service. Been calling no response or when someone dose pick up bunch of sound and sailent as soon as I say 'Hello' they hang up. Some months my windows were not cleaned. Been charged twice 3 times last year. I was pushing it the cancellation bc a maybe next month but had enough. Worst part can't cancell bc no one us responding
February 10, 2025
Unprompted review
Reply from Ukwindowclean
Unfortunately we cannot find an account for you, we did try to contact via Trustpilots portal but had no reply. Please email our customer service (you will immediately get an interim response to confirm received and an indication of reply time. We do not impose a tedious 'wait line' phone system, therefore occasionally may not answer at busy times, but be assured all calls are monitored and we would never hang up, therefore please email so we can make sure of correct contact details.
Would recommend
I used this company for a while. They were always good and I was pleased with the results. They always kept me informed if they couldn't make it and the staff were really helpful.
February 7, 2025
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Quick response with great customer…
Quick response with great customer service and friendly staff.
January 20, 2025
Unprompted review
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
New customer feedback
Fast and efficient windows sparkle once they have worked the magic. Would recommend Jo
February 3, 2025
Unprompted review
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Very good service and communication
February 3, 2025
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
The people are really friendly
The people are really friendly, the job is always very professional
January 8, 2025
Unprompted review
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
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