I am a single man (76), have a lady friend. I paid for my Vacation (4days 3nights) 11-25 along with 2 show tickets. In May I selected my dates (18-21). On the 13 they want to pre- register. Then I was... See more
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Kinson was extremely knowledgeable, well spoken, professional, and customer oriented. He was able to secure our vacation in a timely manner and provided beyond exceptional customer service. Side... See more
Company replied
DO NOT BELIEVE 5 star comments here because all of them are robot comments (only 1 review in life time). Whenever you call them for make a reservation after you already PAID, they are going t... See more
Company replied
Angie was amazing! Her customer service is outstanding! I called to make vacay arrangements during my own work day and she was so understanding when I had to put her on hold 3x! She made me feel as... See more
Company replied
Company details
Written by the company
Vacation VIP has cultivated partnerships with top-rated resorts across the US, Mexico, and Canada. Our exclusive access to resort deals lets us offer great getaways and pass the savings onto savvy travelers like you.
Contact info
5900 Lake Ellenor Dr. Suite 300, 32809, Orlando, United States
- 1-800-266-0602
- info@vacationvip.com
- vacationvip.com
3.1
Average
899 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from VacationVIP.com
Hello. Thank you for providing us with your review. It means the world to us!
I can only say that Sabrina Taylor was…
I can only say that Sabrina Taylor was very helpful and securing my vacation booking. I cannot speak on the vacation itself because I have not been there yet. Anything close to the good service I got from Sabrina and I'm sure my vacation will be a success.
August 1, 2023
Unprompted review
Reply from VacationVIP.com
Dear Gerard,
Thank you so much for sharing your wonderful 5-star experience with us! We are thrilled to hear that Sabrina provided you with exceptional service while securing your vacation booking. We take immense pride in our team's dedication to delivering top-notch customer service, and Sabrina will be delighted to receive your kind words.
Rest assured, we've taken great care in curating an unforgettable vacation experience for you. Our commitment to excellence extends beyond the booking process, and we're confident that your vacation will be nothing short of amazing.
As you count down the days to your well-deserved getaway, know that our entire team is here to assist you in any way possible. Should you have any questions or need further assistance, please don't hesitate to reach out to us.
We value your trust in VacationVIP, and we can't wait to hear about the success of your vacation upon your return. Safe travels, and we hope you have the time of your life!
Reply from VacationVIP.com
Thank you for your kind words and taking the time to share your feedback with us! We are delighted to hear that you had a positive experience with Jacob and VacationVIP. Our team takes great pride in providing a professional and friendly service to all our valued customers.
If there is anything else we can do to enhance your experience or if you have any questions, please don't hesitate to reach out. We are here to assist you at any time.
Once again, thank you for choosing VacationVIP, and we look forward to serving you again in the future.
The lady I spoke with was very…
The lady I spoke with was very professional. She told me all the information that I needed to hear. Her name i believe was Eileen
July 31, 2023
Unprompted review
Reply from VacationVIP.com
Hi Spence, thank you for your kind review and comments! :)
Anahiza…My agent!
Anahiza was very informative and she made sure I understood all the information. I will definitely be calling her back if I have any questions or concerns!!!!
July 31, 2023
Unprompted review
Reply from VacationVIP.com
Hi Tremella, Thank you for your glowing review! We're thrilled to hear that Anahiza provided you with excellent service and went the extra mile to ensure you had a clear understanding of all the information. Our team takes great pride in being informative and attentive to our customers' needs.
At VacationVIP, we strive to create a seamless and enjoyable experience for all our customers, and feedback like yours motivates us to continue delivering exceptional service.
Enjoy your vacation ahead!
Jacob is awesome
Jacob is awesome! Helpful and very kind about my health situation, wish there were more people like that!
August 1, 2023
Unprompted review
Reply from VacationVIP.com
Thank you for your heartfelt review! We are thrilled to hear that Jacob made such a positive impact on your vacation planning experience. Our team takes great pride in providing not only helpful assistance but also genuine care and kindness to our valued customers.
We understand that everyone's health situation is unique, and it's heartwarming to know that Jacob handled it with such sensitivity and understanding. At VacationVIP, we believe in treating our customers like family, and your well-being is always our top priority.
We will be sure to share your kind words with Jacob and the entire team. Feedback like yours inspires us to continue going above and beyond for our customers.
If there's anything else we can do to make your vacation even more enjoyable or if you have any further questions, please don't hesitate to reach out. We're here to support you every step of the way.
Experience Vacation VIP
The people there were so patient and helpful in answering any questions I had. They were nice and polite and wanted to make my vacation one worth experiencing, thanks for everything!!
July 29, 2023
Unprompted review
Reply from VacationVIP.com
Thank you for your kind and appreciative words! We are thrilled to know that our team at VacationVIP provided you with exceptional service during the vacation planning process.
Patience, helpfulness, and politeness are values we hold dear in our team. We understand that planning a vacation can be exciting yet overwhelming, and we're committed to making the entire experience as smooth and enjoyable as possible for our customers.
Your satisfaction is our ultimate goal, and we're delighted to have been a part of making your vacation one worth experiencing. It's feedback like yours that motivates us to continue striving for excellence in everything we do.
If there's anything else we can assist you with or if you have any further questions, please feel free to reach out. We're here to help in any way we can.
Thank you for choosing VacationVIP, and we look forward to creating many more wonderful vacation memories with you!
Reply from VacationVIP.com
Thanks so much for your five-star review!
He was very thorough and fix the…
He was very thorough and fix the problem very professional
July 25, 2023
Unprompted review
Reply from VacationVIP.com
Hi, Whitney. Thank you for the amazing feedback. We appreciate you reaching out.
She was excellent
One thing I hate is a boring conversation! When I tell you I felt like me an the lady knew each other for years and we laughed an joked!! That’s how it should be. I appreciate her so much and we need more people like that in this world if I needed to pay for something else I would’ve just to stay on the phone with her I forgot her name but I will be calling in to get it
July 20, 2023
Unprompted review
Reply from VacationVIP.com
Hi, Delilah! Nothing beats a lively conversation! We are thrilled you had such a fantastic experience with our team. Next time you call in, we'll make sure you get her name, so you can have an awesome time. We appreciate you spreading that positivity; thank you for booking with us!
Mr Rouse
Ms. Kimberly was great 👍 answered all my questions. She made this booking process and pleasure 🙏
July 19, 2023
Unprompted review
Reply from VacationVIP.com
Hi, Neil! Thank you for the wonderful review regarding our team member. We are ecstatic to hear that you found the booking process to be enjoyable.
Perry was absolutely a delight to speak…
Perry was absolutely a delight to speak with. His energy and informative IQ grasped me and made me confidant about my trip and his options for me. Answered all of my questions with ease and has a wonderful spirit. Customer service above and beyond. Thank you so much Perry, from Paula.... future guest.
July 19, 2023
Unprompted review
Reply from VacationVIP.com
Hi there! We are so happy to hear that you had a wonderful experience with Perry. Thank you for the kudos and for taking the time to review VacationVIP!
Person was talking to fast.
July 19, 2023
Unprompted review
Reply from VacationVIP.com
Hi John, we're sorry to hear that we didn't meet your service expectations. We hope to have the chance to connect with you again.
Jacob was very kind and was willing to…
Jacob was very kind and was willing to answer any questions.
July 18, 2023
Unprompted review
Reply from VacationVIP.com
Hi, Detrina. We appreciate the kind words regarding Jacob. We hope you have a wonderful day!
The people were nice and helpful
July 18, 2023
Unprompted review
Reply from VacationVIP.com
Hi, Sara. Thank you for providing us with the positive review. We truly appreciate it.
Sabrina is knowledgeable
Sabrina is knowledgeable, kind and highly professional. Congratulations! Sabrina is a valuable team member that Westgate have!
July 17, 2023
Unprompted review
Reply from VacationVIP.com
Thank you Juan for your shout-out to Sabrina and for taking the time to leave us a five-star review!
Sabrina was very professional.
Sabrina was very professional and answered all my questions. I felt well informed after the call.
July 17, 2023
Unprompted review
Reply from VacationVIP.com
We're so happy to hear you got the excellent service you deserve. And on behalf of the team, thanks for your shout-out to Sabrina! :)
Angie was very helpful in booking our…
Angie was very helpful in booking our trip and very pleasant.
July 12, 2023
Unprompted review
Reply from VacationVIP.com
Hi Andrea, thank you for the kudos and we'll be sure to share with Angie! Have a wonderful vacation!
Perry the best
Perry the best! She was very helpful, knowledgeable and patient
July 12, 2023
Unprompted review
Reply from VacationVIP.com
Hi, Luis. Your satisfaction is our ultimate goal, and we're thrilled to have achieved it with your 5-star rating. Thank you for the positive feedback regarding Perry!
Reply from VacationVIP.com
Hi, James. We would be more than happy to assist you. Please email us with your full name, email, and phone number at vvipcustomerservice@vacationvip.com
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