I am a single man (76), have a lady friend. I paid for my Vacation (4days 3nights) 11-25 along with 2 show tickets. In May I selected my dates (18-21). On the 13 they want to pre- register. Then I was... See more
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Kinson was extremely knowledgeable, well spoken, professional, and customer oriented. He was able to secure our vacation in a timely manner and provided beyond exceptional customer service. Side... See more
Company replied
DO NOT BELIEVE 5 star comments here because all of them are robot comments (only 1 review in life time). Whenever you call them for make a reservation after you already PAID, they are going t... See more
Company replied
Angie was amazing! Her customer service is outstanding! I called to make vacay arrangements during my own work day and she was so understanding when I had to put her on hold 3x! She made me feel as... See more
Company replied
Company details
Written by the company
Vacation VIP has cultivated partnerships with top-rated resorts across the US, Mexico, and Canada. Our exclusive access to resort deals lets us offer great getaways and pass the savings onto savvy travelers like you.
Contact info
5900 Lake Ellenor Dr. Suite 300, 32809, Orlando, United States
- 1-800-266-0602
- info@vacationvip.com
- vacationvip.com
3.1
Average
899 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from VacationVIP.com
Hi George, we're overjoyed to receive your 5-star rating! We love to hear about the hard work and dedication of our team.
Jacob was very kind
Jacob was very kind. This is for the booking process. We have not gone to the resort yet.
July 7, 2023
Unprompted review
Reply from VacationVIP.com
Hi, Lindsay. Thank you for the positive feedback regarding Jacob. We appreciate it, and hope you have a wonderful stay at the resort.
Excelente
Gracias por tu buena atención!! Excelente servicio. Thank you for your good attention!! Excellent service
July 6, 2023
Unprompted review
Reply from VacationVIP.com
Hola Perlina!
¡Muchas gracias por tu excelente reseña en Trustpilot! Nos alegra saber que quedaste satisfecho con nuestro servicio y atención. En nuestro equipo nos esforzamos por brindar la mejor experiencia a nuestros clientes, y tus palabras son un gran estímulo para seguir haciéndolo. Agradecemos tu confianza y estaremos encantados de atenderte en el futuro. ¡Gracias nuevamente por elegirnos y por tu amable comentario!
Worth the time. I love thos company
Very professional and I got exactly what I expected. Loved this company.
November 5, 2022
Reply from VacationVIP.com
Hi Shanette, Thanks so much for your compliments and five-star review! We love ya back! :) :)
Kindly,informative
Kindly,informative, and polite. They answered all my questions and made me feel comfortable
July 3, 2023
Unprompted review
Reply from VacationVIP.com
Hi Kevin, We appreciate the kudos and are so glad you were able to get the superior service you deserve. :)
Everyone was extremely professional.
July 3, 2023
Unprompted review
Reply from VacationVIP.com
Great to hear, thanks Tameka for taking the time to leave us a five-star review!
Vacation is essential to a healthly life and when on vacation, it must be stress free.
K. Harris was very patient and knowledgeable.
June 28, 2023
Unprompted review
Reply from VacationVIP.com
Thank you Sonja for your five-star review! We agree that vacations are essential, and hope you enjoy your getaway!
Customer service with Maddie was great
July 1, 2023
Unprompted review
Reply from VacationVIP.com
Hi Ryleigh, thank you for your five-star review! Maddie is awesome and we're so happy she gave you the care you deserve! :)
The process was quick and easy
The process was quick and easy. Hopefully have a great vacation.
June 29, 2023
Unprompted review
Reply from VacationVIP.com
Thanks Jessica for your review and we wish you an amazing vacation ahead.
Birthday Vacay Booked!
No complaints! I was able to book a vacation deal with Kinson, and Jacob confirmed the reservation for me with BluGreen! Kinson and Jacob were both friendly and professional; and Kinson was quite patient with me as I called him three times before I booked. LOL
June 29, 2023
Unprompted review
Reply from VacationVIP.com
Hi Ericka, thanks so much for taking the time to give us a five-star review about your experience with our team! We appreciate the kudos to Jacob and Kinson, and will be sure to share the positive feedback with them! Have a wonderful Birthday vacation ahead!
Reply from VacationVIP.com
Hi Kylen, thanks for your five-star review!
Professional staff
June 28, 2023
Unprompted review
Reply from VacationVIP.com
Thank you for your review!
Reply from VacationVIP.com
Thanks Trum for your five-star review!
She was pleasant and very knowledgeable. She provided me with all the information I needed for my trip. Thanks again Ms. Madison
I received great customer service experience; I was given all the information to prepare me for the upcoming trip.
June 26, 2023
Unprompted review
Reply from VacationVIP.com
Hi Kimberly, that's great to hear and thanks for your compliments to Madison. Enjoy your vacation!
Working with VacationVIP…
Jacob Cardinale of the VacationVIP Concierge Team was great to work with. Had a little hick-up through the process, but was handled nicely by them. Nobody was at fault, fixed it and now off to vacation. I'd recommend working with him and their team, have always treated me well.
June 26, 2023
Unprompted review
Reply from VacationVIP.com
Hi Kris, We're so happy that the hiccup was fixed and that you're on. your way to an awesome vacation. Thanks for your five-star review and we'll share your feedback with Jacob!
Our dates were available!
I was pleasantly surprised that our vacation dates were approved (slight upcharge for holiday, but still a deal)!
June 26, 2023
Unprompted review
Reply from VacationVIP.com
Hi Gabriel, we're super happy to hear that you are all set for the holidays!
Everything was easy and great
Everything was easy, everyone I spoke with answered all questions that I had. I will most definitely recommend Vacation Vip to friends and family
June 22, 2023
Unprompted review
Reply from VacationVIP.com
Hi Pamela, thank you for your five-star review!
The whole overall experience!
The whole overall experience, the customer service was excellent, he inform us of other offers we were eligible for, he was very accommodating.
June 22, 2023
Unprompted review
Reply from VacationVIP.com
Hi Henry, Thanks for your five-star review and we're so happy you're happy!
DOUBLE BOOKING
False advertising and double booking! Too be passed on to Wyndham or Bluegrass in order to honor the dates of my reservation that I chose based on my availability was tacky as hell. I was told that my dates were available but when I called to confirm what my credit card and 15 minutes on my prior conversation should have confirmed I was told there were no tours available for my dates. They knew this before booking me. I attempted to book online but the start day of my reservation was not available. I came out of the booking and days later a rep called me wanting to know why I didn't complete my reservation and if she could help. I explained to her that my start date was not available and there she went with the larceny!!! "We have inventory thats not available online but yes your dates are good!!! Only to call and be told that the dates aren't available and the only way to compensate for my dates is to pass me to another entity! TACKY TACKY TACKY*************
UPDATE UPDATE UPDATE
TO ADD INSULT TO INJURY YOU CALL ME AFTER SEEING THIS REVIEW AND WANT TO KNOW IF IM STILL INTERESTED IN BLUEGRASS AFTER READING MY REVIEW WELL YOU NOT GIVING ME MY MONEY BACK IM WITHIN A WEEK OF A HOLIDAY WEEKEND SO EVERYTHING IS BOOKED UP....YEAH IM KEEPING MY MONEY AT THIS POINT...THEN YOU OFFER ME TO SWITCH MY RESERVATION TO A "DOMESTIC" LOCATION. SO MY QUESTION IS WHAT ARE THOSE OPTIONS HER RESPONSE WELL WE HAVE WESTGATE AND SOME OTHER PROPERTY...OH SO YOU DO HAVE WESTGATE YES MA'AM ITS AVAILABLE IN LAS VEGAS, FLORIDA....@#:&$:&^%#$&&%##!!!!!!!!! WHY WOULD YOU OFFER ME THAT?!?!?! MY TRIP IS KESS THAN 1 WEEK AWAY ITS LITERALLY A STAYCATION 3 DAYS 2 NIGHTS AND IM CHANGING MY PLANS TO GO WHERE^##%:$:$:#!!! TACKY TACKY TACKY!!!
June 20, 2023
Unprompted review
Reply from VacationVIP.com
Hi Kimberly,
Update as of 3:36pm 6/23/2023---
We're glad to hear that one of our Customer Care agents was able to get you confirmed today into another resort over the holiday weekend in Myrtle Beach. We hope you have a wonderful vacation ahead.
---
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during the booking process, and we understand your frustration with the situation. We value your feedback, as it helps us identify areas for improvement in our services.
Upon reviewing your case, we found that our sales agent reached out to you after noticing that you did not complete your online purchase. Our agent assisted you in making the booking and confirmed the availability of your desired dates. However, we regret to learn that upon contacting our reservation team, it was discovered that there was no availability on your preferred dates. We want to assure you that this miscommunication was not intentional, and we apologize for any confusion it may have caused.
We understand your disappointment with being directed to another resort, and we apologize for any inconvenience this may have caused. We do work closely with our partner companies to ensure that our customers have alternative options when availability is limited. In your case, we offered to transfer your reservation to Bluegreen, although we understand your concerns about not knowing the specific details until after booking. We regret if this arrangement did not meet your expectations, and we appreciate your feedback on this matter.
We would like to make it right for you and ensure that your needs are addressed. Our customer service team will be reaching out to you directly to assist you further and explore any possible alternatives or solutions.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience. Your satisfaction is important to us, and we are committed to resolving this matter to your satisfaction.
Ian was great and fast with my…
Ian was great and fast with my reservation. She was very polite.
June 22, 2023
Unprompted review
Reply from VacationVIP.com
Hi Kamylle, thanks for your five-star review!
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