Velora London 

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Rated 1 out of 5 stars

Absolute scam! DO NOT BUY. Rubbish quality, very synthetic, no labels, colour and shape (ISA tm Cashmere turtleneck) not same as advertised. Email address on their website do not answer emails. AV... See more

Rated 1 out of 5 stars

Ordered shoes off their website looked excellent. They offered various colours I ordered Green my order eventually arrived but Brown rather than Green as I had ordered. Poor quality I returned the or... See more

Rated 1 out of 5 stars

Not a london company, and a total scam. Sent poor quality unusable junk, and surprise surprise the return address is in China making it pointless to send back for a refund given the postage cost. Whic... See more

Rated 2 out of 5 stars

The order took weeks to arrive and the product was poor quality. No labels and was made of cheap polyester material even though it was advertised as a cashmere jumper. Paid too much for a poor quality... See more

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Complete and utter SCAM

Complete and utter SCAM. Please, please, please do not buy from this company. Everything is fake, the company in London does not exist!!! The shop is not closing down, the products are shipped from China and the website is completely fake. I am devastated to have lost my hard earned money to criminals!!!!

November 15, 2024
Unprompted review
Rated 1 out of 5 stars

No stars

No stars. A scam. I eventually received 2 jumpers supposedly from closing down sale in London for nearly £70. They are nothing like advertised, tiny, no labels, not cashmere, short arms, unwearable. Can send back to China at a cost for a refund - I do not trust this, or they will give me 20% back (£13) as I am valued customer, saying at their loss! Even if I accepted this they would still make more than £50 from me for shoddy goods I can not wear. Their website shows good Trustpilot scores, 4-5 stars, again a scam, this must also be illegal surely. Avoid at all costs.

November 15, 2024
Unprompted review
Rated 1 out of 5 stars

Stay away from Velora

Only putting one star as I can’t go any lower - this is a complete scam - stay far away. Claims to be a boutique closing down but actually is just shipping over from China - product says it’s cashmere but it’s cheap polyester; feels awful and looks nothing like the photo. They offer you partial refund when you complain but it’s not worth it. Don’t be fooled by the lovely Scandivian style photography or the Germany email, it’s a Chinese scam.

November 12, 2024
Unprompted review
Rated 1 out of 5 stars

TERRIBLE COMPANY

TERRIBLE COMPANY - Total SCAM
Not based in the UK, shoddy china based company. As others have said. Avoid 100%.
Not cashmere as advertised, no labels, poor fit. Asked to ship back to China with lie made up that they found the only stock they had was available there instead of UK.

November 15, 2024
Unprompted review
Rated 1 out of 5 stars

One star because it actually arrived.

One star because it actually arrived.
Bought cashmere, but it is not cashmere.
There is no labels on the clothing.
I tought I was buying from a London shop and found out while tracking It was coming from China.
Took more than two weeks to arrive.
The two tops I bought doesn't looknone bit to what I saw on instagram advert.
I have to cover the costs of the return after spending nearly £80 on two "cashmere, but not cashmere" tops.
I do not recommend Velora London. Don't buy it!
Order #3935

November 14, 2024
Unprompted review
Rated 2 out of 5 stars

Very disappointed with quality and experience

The order took weeks to arrive and the product was poor quality. No labels and was made of cheap polyester material even though it was advertised as a cashmere jumper. Paid too much for a poor quality item. Poor customer service as they didn’t even respond to my email when I asked where the order was. Very disappointed.

November 14, 2024
Unprompted review
Rated 1 out of 5 stars

Scam company.

Scam company.
A flurry of emails announcing an arrival of the ordered item is all you get.

November 14, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague!

Avoid like the plague!
I'm furious that I've been scammed out of my hard earned cash . Awful product, wrong sizing and was told I should ship it back to China when I requested to return 🤬

November 14, 2024
Unprompted review
Rated 1 out of 5 stars

This is a CON

This is a CON.
Jumpers look great in the photos on the website and are appalling quality - not worth £15 each let alone suggested price of £140.
Avoid like the plague!

November 1, 2024
Unprompted review
Rated 1 out of 5 stars

TERRIBLE - 100% to be AVOIDED!

See other reviews below - scam company, shoddy goods nothing like as described, offer a partial refund or send back to China at your expense (looking at minimum £27.50). Suggest you don’t go anywhere near them. !!

UPDATE have eventually negotiated a significant refund and will be donating items to charity. Will keep fingers crossed that the money arrives back in my account.

November 13, 2024
Unprompted review
Rated 1 out of 5 stars

0 stars actually

0 stars actually! Company not based in UK. Products very far of the advertised products on the website. Not worth more than £1 each. Wrong colour, shape, material (100% super thin polyester). They don't want to issue full refund. Huge scam. Avoid.

November 11, 2024
Unprompted review
Rated 1 out of 5 stars

TOTAL SCAM!!! DO NOT BUY!!

TOTAL SCAM!!!DO NOT BUY!!
Absolutely agree with others here—these jumpers are nowhere near the quality advertised. They’re certainly not cashmere as claimed; instead, they’re made from a cheap, nasty material that’s only fit for the bin. Shockingly, there are no tags, care labels, or composition labels—not even basic washing instructions!
When I requested a refund, I was informed I’d have to ship them back to China at my own expense. Misleading advertising and terrible customer service—avoid at all costs!

November 11, 2024
Unprompted review
Rated 1 out of 5 stars

Appalling quality

Appalling quality - no tags at all in the clothing’s - that’s already a bad sign - it took 2 w to receive the goods- definitely don’t buy.

October 26, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam! DO NOT BUY. Rubbish quality, very synthetic, no labels, colour and shape (ISA tm Cashmere turtleneck) not same as advertised. Email address on their website do not answer emails. AVOID them!!!!! Deserve minus star and only gave one star as something actually eventually arrived…please don’t engage with this outfit!

November 9, 2024
Unprompted review
Rated 1 out of 5 stars

Oh hell

Oh hell, why didn’t I check trust pilot first? They said they had good ratings. I ordered several items that arrived today, absolute rubbish. Sizing is too small, sweaters are not knitted but a nasty woven fabric, no way are they hand knitted. Tried to return and got an email in something that looks like Dutch, obviously I’m not going to see my £130 again.

November 9, 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Scam, received polyester jumpers from China, Have reported to my card provider and hoping to receive a refund - Do not buy !

November 8, 2024
Unprompted review

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