Caro light in picture was completely different from the one I received which was in green and orange packaging from Mama Africa l. Beware false advertising
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See what reviewers are saying
I could not ask for a better service! I put in the wrong delivery address and noticed within a hour so I emailed the customer service and luckily my ordered hadn’t been processed yet so there... See more
Ordered goods fast delivery and hood price. Realised I had ordered the wrong items so contacted them for return. They tried to find the actual goods I should of ordered but out of stock. So returned g... See more
Honest company. I paid for a product, and as soon as they found out it wasn’t in stock, they refunded me immediately, without even me having to ask or going through a long process. Based on the honest... See more
Company details
Written by the company
A family run business for over 17 years, supplying much needed beauty products to the community. We specialize in afro, asian and european hair and cosmetics, ranging from children to adults, including salon products and accessories. Wide range of human hair, brazilian and yaki, clip in and weft, afro twist braids and kinky bulk Full colour spectrum of Xpression. Human and synthetic wigs of many designs, lengths and colours. Variety of skin and hair care products including a full range of Palmers, Cantu, Shea moisture, Cream of Nature, Dark & Lovely, Olive Oil, African Pride, Makari, Keracare, Jamaican Castor Oil, Fair & White, Jergens, Cocoa Butter, soft & precious, mens hair grooming and styling and many many more Situated in South London, we provide a nationwide and international delivery service through our website, www.venuscosmetics.co.uk Which also offers a click & collect service.
Contact info
274 London Road, Cr4 3nb, Surrey, United Kingdom
- 02086484363
- venuscosmetics@yahoo.co.uk
- venuscosmetics.co.uk
3.8
Great
61 reviews
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Prompt delivery
Very quick and easy to order, fast delivery and I paid twice by accident. However they informed me straight away and refunded my me. Fantastic service will definitely use again.
Thank you🙂
September 17, 2022
Reply from venuscosmetics.co.uk
Thank you Melanie for your kind words we appreciate your support.
Excellent buy
The service was very efficient and came on time very pleased. Will be ordering again from them.
September 6, 2022
Reply from venuscosmetics.co.uk
We appreciate your encouraging words and look forward to serve you again
Wonderful I was informed by email that…
Wonderful I was informed by email that the product I ordered was not enough and told how many I could get and the right amount refunded back. Without stress
August 31, 2022
Reply from venuscosmetics.co.uk
Thanks Christiana and hoping to serve you again soon
I haven’t received it till now please
I haven’t received it till now please. When I try to track and check the update on Evri it says “ We're sorry, your parcel has been delayed. We'll update tracking as soon as your parcel is out for delivery” since 27th of August. I’m pained.
September 3, 2022
Unprompted review
Reply from venuscosmetics.co.uk
We are sorry to hear that you didn't get your parcel in time. Unfortunately the courier company had misplaced your parcel and it took them longer than usual to deliver. Please accept our apologies for this inconvenience and hopefully we can have your custom again
Mega growth relaxer 6 in 1
The profectiv relaxer I got from was the original one although there was no shampoo..
I'm glad with the product
July 29, 2022
Reply from venuscosmetics.co.uk
Hi Chigozie
Thank you for your custom and positive review.
Paid for 10 items, only received 8!
I ordered and paid for 10 queen elisabeth cocoa butters bit only received 8.
Sent them an email to ask for the rest or get a refund but have still not had a reply 1 week later!
July 27, 2022
Reply from venuscosmetics.co.uk
Hi Baiden
We issued the refund straightaway and left a note with the refund . We are happy that you called and informed us about recieving the refund. Thanks for your business and support
Very happy with the service 😀
July 21, 2022
I ordered Bump Patrol Original Formula but my order was refunded
I ordered Bump Patrol Original Formula Aftershave for Razor Bumps 60ml. A few days later I received an email saying Your Venus Cosmetics order #10965 has been refunded.
I emailed info @ venuscosmetics.co.uk to find out why the order was refunded however I have not yet received a response
July 17, 2022
Reply from venuscosmetics.co.uk
Hi Levy
We are sorry to hear that your order was refunded due to items being out of stock. Due to some technical issues we couldn't access our emails. We will definitely let you know once the item is back in stock. We appreciate your business
Morgan Hair Cream
I'm not sure how good the Morgan hair cream is. It's a bit too early to say. As of now it seems promising. It seems to be darkening my hair which is what I wanted but I'm not sure whether it will darken my hair to the extent I want.
July 16, 2022
Reply from venuscosmetics.co.uk
Hi Trevor
Thanks for your review. This product has been in the market for many years.we have many repeat orders and hope that it will give you desired result.
We appreciate your feed back
Great experience especially with the…
Great experience especially with the customer service.
July 10, 2022
Order cancelled by them and refund…
Order cancelled by them and refund made, no reason given, very poor communication.
July 7, 2022
Reply from venuscosmetics.co.uk
Hi sivell
We are sorry to hear that your order was refunded. We normally send a note with the refund explaining the reason for order being refunded. Please accept our apologies for any inconvenience and hope to serve you in future
Order was cancelled without a reason…
Order was cancelled without a reason why. Refund returned promptly
June 25, 2022
Reply from venuscosmetics.co.uk
Hi Trish
Sorry to hear that your order was refunded. We only refund the order if we are out of stock and normally inform the customer. Please accept our apologies if you didn't receive an email or note. Hope to serve you again
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