Hug Life  Reviews 4,208

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 715 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the competitive pricing, the smooth user experience, and the clear explanations provided, ensuring they understand all options.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the helpfulness,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Service

Clients share positive opinions on service, consistently highlighting the helpfulness and efficiency of the... See more

Price

Reviewers mention positive feedback about price. Customers consistently report securing affordable policies... See more

User experience

People report positive experiences with the user experience. Many customers highlight the friendly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke with Kelly today for an annual review on my life insurance to make sure all my needs were still covered and I was getting the best deal. She spent time looking at the different policies for me... See more

Rated 5 out of 5 stars

I had a conversation with a lovely young man called Oliver Wilson. He was very knowledgeable and gave my various options on the choice of life insurance policies that might suit me. He phoned when h... See more

Rated 5 out of 5 stars

I had a really great experience with Kelly Hough arranging my life insurance. From start to finish she was professional, patient, and explained everything in a way that actually made sense, which... See more

Rated 5 out of 5 stars

I spoke with William Redgrave, who was really nice, professional and helpful. He explained all of my options, making sure all of my needs were covered and more accurate than my current policy, with a... See more


Company details

  1. Insurance Broker
  2. Income Protection Insurance Company
  3. Life Insurance Agency

Written by the company

Specialists in Financial Protection Products


Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Laura was a lovely and helpful person

Laura was a lovely and helpful person, she went everything through with me detail by detail and she has an amazing patient in explaining everything she was just lovely in overall thank you so much for your time Laura

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Seemless

Will made the experience incredibly easy to understand, and we set up a policy that reflected not only what I can afford, but that protects the most important things, which are my children.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Hug Life

Helen Brierley from Hug Life called to discuss various my policies. Helen was so lovely and incredibly easy to talk to. She was extremely knowledgeable and professional and was able to assist me with my policies. I would 100% recommend getting in touch with Helen or any of her colleagues at Hug Life to discuss your policies.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Jason my advisor was fab

Jason my advisor was fab, went through everything, was quick, increased my cover and reduced my monthly premiums. Would recommend

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

I spoke with william redgrave today…

I spoke with william redgrave today from hug life and he helped me to switch me life insurance to the best deal possible . He explained everything so clearly and was patient with some phone signal issuses. William showed genuine care and compasssion on the phone and i couldnt of asked for a better experience.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Ollie!

Great service from Oliver throughout the whole process. He explained things clearly and took the time to ensure we get the product that is right for us.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Review and recommendations

Had a call with a lovely lady, Laura Niles, to discuss my current policy and review new options available with better benefits. Laura was thorough in everything she went through, explained each step and was very knowledgeable. Very happy with the recommendation.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

We needed to update our life insurance…

We needed to update our life insurance policies and was given some great advice from Cameron who was very patient and supportive throughout the process. Calls were made at our convenience and always in a friendly manner. First class service from start to finish. Highly recommended

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

I had a good experience.

I had a good experience with Laura; she is knowledgeable, patient, and took the time to clearly explain all my options so that I could make an informed decision. Every question I asked was answered promptly and thoroughly, and the entire process was smooth and stress-free. Laura's professionalism and genuine willingness to help stood out. Highly recommended.

February 9, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look