My Bank flagged and shut down my card, for a double tap for my yearly renewal. After talking with the bank, I went to VirtualShield support page and Amanda was a big help to make the reinstatement pro... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Thank you to Tom and Henry who are amazing... I've been with Virtual Shield for about 5 years, amazing security features. Tom and Henry are so helpful, supportive and gracious - reaches out to me a... See more
Amanda is one savvy VirtualShield support. I initially contacted them to confirm an issue I had experienced a few days earlier. All was well, so Amanda offered to improve my service by lowering my c... See more
Company replied
I received an email that there was an updated anti-virus available to download and when I attempted to it was blocked. I was already running McAfee which I wasn't pleased with, so I deactivated it an... See more
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Company details
Written by the company
Browse the web with confidence and protect your online identity with VirtualShield. Our comprehensive solution includes VPN, identity protection, malware & antivirus protection, fast speeds, and anonymity for all-around security and privacy.
Contact info
United States
- support@virtualshield.com
- virtualshield.com
4.6
Excellent
171 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got great service every time...
I had a technical problem that wasn't resolved right away. The entire team was really patient with me. Shelly and Fernando were very helpful. I got great service every time I had an issue. The technical department gave me clear instructions to resolve my issue. I was actually so impressed with the service. Enough to come over here.
September 11, 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
My dedicated account manager and…
My dedicated account manager and customer service team have been most attentive and helpful with me in isolating and fixing the win 10 vpn app's Connect Automatically glitch setting. I am most grateful to Tom for his commitment and discipline.
There were some delayed responses and a lot of unforeseeable laborious glitches. But overall very professional and attentive.
Thank you.
August 28, 2024
Unprompted review
Reply from VirtualShield
Thank you so much for taking the time to leave such a wonderful review of our product! We are thrilled to hear that you had a great experience.
We value your business and are here for you anytime. If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at support@virtualshield.com.
Thank you again for your kind words and for being a valued customer. We look forward to serving you again in the future.
Olivia is the Best!
I "chatted" today with Olivia. She was very kind, informative, and helpful. I am grateful she took my chat and was interested in helping me. Thanks!
September 13, 2024
Unprompted review
Reply from VirtualShield
Thank you so much for taking the time to leave such a wonderful review of our product! We are thrilled to hear that you had a great experience.
We value your business and are here for you anytime. If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at support@virtualshield.com.
Thank you again for your kind words and for being a valued customer. We look forward to serving you again in the future.
I had to cancel when I realized my…
I had to cancel when I realized my other virus protection was still active. Virtual Shield claims 100 refund guarantee but they did not refund me the full 100% I had paid. Pretty disappointed now
June 27, 2024
Unprompted review
Reply from VirtualShield
We are deeply sorry to hear about your unsatisfactory experience with our product. We strive to provide the best possible experience for all our customers, and it's clear that we fell short in your case.
We would like to make things right. Please reach out to us at support@virtualshield.com so that we can discuss your concerns in more detail. We are committed to finding a solution that works for you, whether that's troubleshooting the issue or offering a full refund.
Your feedback is invaluable to us as it helps us improve our products and customer experience. Thank you for bringing this matter to our attention. We look forward to hearing from you and making things right.
The service disconnects and won't stay…
The service disconnects and won't stay connected. They won't give a refund after 60 days even when the service is broken.
May 2, 2024
Unprompted review
Reply from VirtualShield
We are deeply sorry to hear about your unsatisfactory experience with our product. We strive to provide the best possible experience for all our customers, and it's clear that we fell short in your case.
We would like to make things right. Please reach out to us at support@virtualshield.com so that we can discuss your concerns in more detail. We are committed to finding a solution that works for you, whether that's troubleshooting the issue or offering a full refund.
Your feedback is invaluable to us as it helps us improve our products and customer experience. Thank you for bringing this matter to our attention. We look forward to hearing from you and making things right.
Easy to use
Easy to use, simple and provides antivirus plus insurance against malware and identity theft.
November 7, 2023
Unprompted review
Reply from VirtualShield
Thank you so much for taking the time to leave such a wonderful review of our product! We are thrilled to hear that you had a great experience.
We value your business and are here for you anytime. If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at support@virtualshield.com.
Thank you again for your kind words and for being a valued customer. We look forward to serving you again in the future.
It works fine for me.
I have VS for 2 years now and everything works fine. It starts up with my computer and I decide what country I pick. No issues at all.
September 12, 2023
Unprompted review
Reply from VirtualShield
Thank you so much for taking the time to leave such a wonderful review of our product! We are thrilled to hear that you had a great experience.
We value your business and are here for you anytime. If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at support@virtualshield.com.
Thank you again for your kind words and for being a valued customer. We look forward to serving you again in the future.
VIRTUAL SHIELD IS NOT WHAT THEY CLAIM
I found Virtual Shield on The x22 Report. They claim to have great service. They claim to work with Windows 7 users. They claim to have several W7 customers using Virtual Shield.
Their chat is circular, and they do not really know how to help unless everything is going smoothly. They do not answer questions asked. They do not deliver service. Their chats are shallow and there is poor follow-through.
They will not let me talk to a supervisor, and they apparently have only ONE technician who continued to talk about how Virtual Shield is going to drop Windows 7. So why tell me VS works with Windows 7?
He started talking about Windows 7 like it is some kind of old rag. He started talking about the market share of VS. I had only 30 minutes. I am a technician and do not believe he can help me with windows 7. Why do they continue to lead me on?
I am very disappointed. It's been a 2-week waste of time. I need to go find a VPN.
July 17, 2023
Unprompted review
Reply from VirtualShield
We are deeply sorry to hear about your unsatisfactory experience with our product. We strive to provide the best possible experience for all our customers, and it's clear that we fell short in your case.
We would like to make things right. Please reach out to us at support@virtualshield.com so that we can discuss your concerns in more detail. We are committed to finding a solution that works for you, whether that's troubleshooting the issue or offering a full refund.
Your feedback is invaluable to us as it helps us improve our products and customer experience. Thank you for bringing this matter to our attention. We look forward to hearing from you and making things right.
I cancelled my auto-renew on 3/15/2022 a year prior to renewal
I cancelled my auto-renew on 3/15/2022. I emailed them and have the record of my request. On 2/9/2023 they charged me again. When I contacted them regarding the error, they wouldn't cancel my service. They continued to tell me I needed to try this or that to fix the service. They have no phone number to call. No way to cancel auto-renew in your account. I finally had to dispute the charge through my credit card company. I also filed a complaint with the State of CA. They have numerous complaints on the Better Business Bureau site, for the same behavior.
February 13, 2023
Unprompted review
Reply from VirtualShield
We are deeply sorry to hear about your unsatisfactory experience with our product. We strive to provide the best possible experience for all our customers, and it's clear that we fell short in your case.
We would like to make things right. Please reach out to us at support@virtualshield.com so that we can discuss your concerns in more detail. We are committed to finding a solution that works for you, whether that's troubleshooting the issue or offering a full refund.
Your feedback is invaluable to us as it helps us improve our products and customer experience. Thank you for bringing this matter to our attention. We look forward to hearing from you and making things right.
I have just been hit with an…
I have just been hit with an unannounced renewal charge of $300! This is supposedly a renewal charge that occurs every 2 years. It is completely unacceptable not to let an old inactive customer know that you are about to charge them $300 after years of inactivity. VirtualShield are pirates. There are better, much cheaper VPNs out there. Steer clear of these charlatans.
January 3, 2023
Unprompted review
Reply from VirtualShield
We are deeply sorry to hear about your unsatisfactory experience with our product. We strive to provide the best possible experience for all our customers, and it's clear that we fell short in your case.
We would like to make things right. Please reach out to us at support@virtualshield.com so that we can discuss your concerns in more detail. We are committed to finding a solution that works for you, whether that's troubleshooting the issue or offering a full refund.
Your feedback is invaluable to us as it helps us improve our products and customer experience. Thank you for bringing this matter to our attention. We look forward to hearing from you and making things right.
Bad service, bad tech support and bad customer service
I had a 2-year subscription that ended without any advance warning of my card being charged to renew. This VPN interfered with many of my apps, and also my emails. When I got the email receipt for my card being charged, I sent an immediate email to have the service CANCELED and money REFUNDED. Instead, they sent an email offering a 50% discount. What don't you understand about CANCEL AND REFUND? It took another 10 MONTHS to get them to refund my money and cancel the service! Their VPN interfered with my email downloads. I went back and forth with Apple and Comcast for months, thinking I had an email problem and was contemplating buying a new phone as I thought my phone was the issue. I eventually realized the problem was due to VirtualShield, and I had to turn off the VPN to have emails download. You can't find a phone number to call them, Tech Support is slow to answer and time-consuming to go back and forth by email. Don't waste your time or money. Opt for another service.
January 9, 2023
Unprompted review
Reply from VirtualShield
We are deeply sorry to hear about your unsatisfactory experience with our product. We strive to provide the best possible experience for all our customers, and it's clear that we fell short in your case.
We would like to make things right. Please reach out to us at support@virtualshield.com so that we can discuss your concerns in more detail. We are committed to finding a solution that works for you, whether that's troubleshooting the issue or offering a full refund.
Your feedback is invaluable to us as it helps us improve our products and customer experience. Thank you for bringing this matter to our attention. We look forward to hearing from you and making things right.
In my diary to CANCEL 21st oct 23
X22 Trial went great, but down hill soon after i paid my subscription.
Within 3 months the firestick app failed....that was a full 1 year ago. They told me it would be fixed in 3 months but it wasnt so they gave me another 3 months subscription. Then it was meant to be available in august, which came and gone so they said december blah blah blah, have another 3 months subscription for a service that doesnt work. Its now january. App unavailble for firestick for a full 12 months out of a 24 month subscription.
Left with no other alternative but to find a new vpn service and make sure this one doesnt renew.
January 8, 2023
Unprompted review
Reply from VirtualShield
We are deeply sorry to hear about your unsatisfactory experience with our product. We strive to provide the best possible experience for all our customers, and it's clear that we fell short in your case.
We would like to make things right. Please reach out to us at support@virtualshield.com so that we can discuss your concerns in more detail. We are committed to finding a solution that works for you, whether that's troubleshooting the issue or offering a full refund.
Your feedback is invaluable to us as it helps us improve our products and customer experience. Thank you for bringing this matter to our attention. We look forward to hearing from you and making things right.
NEVER GET THIS USELESS VPN
This VPN always dropped my coverage and it did it 4 times in 30 minutes!! I thought I was taking advantage of a "discount" subscription. I was paid up to 2026 and these THIEVES said they credited my account for a $71rebate BUT THEY NEVER DID!! IF I COULD GIVE THIS COMPANY A ZERO STAR REVIEW WOULD!!! LIVE AND LEARN.....DON'T PREPAY ANYTHING.....EVER!!!
September 19, 2022
Unprompted review
Reply from VirtualShield
We are deeply sorry to hear about your unsatisfactory experience with our product. We strive to provide the best possible experience for all our customers, and it's clear that we fell short in your case.
We would like to make things right. Please reach out to us at support@virtualshield.com so that we can discuss your concerns in more detail. We are committed to finding a solution that works for you, whether that's troubleshooting the issue or offering a full refund.
Your feedback is invaluable to us as it helps us improve our products and customer experience. Thank you for bringing this matter to our attention. We look forward to hearing from you and making things right.
Leave out offensive words
Leave out offensive words? ROFLMAO!!! I'm speechless. I couldn't get VS to connect. Tried everything I could think of. Had a chat with Duane who was very patient with me. I learned something "new" today. Great service from Duane and well satisfied with VS.
July 27, 2022
Unprompted review
Reply from VirtualShield
Thank you so much for taking the time to leave such a wonderful review of our product! We are thrilled to hear that you had a great experience.
We value your business and are here for you anytime. If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at support@virtualshield.com.
Thank you again for your kind words and for being a valued customer. We look forward to serving you again in the future.
Poorly design apps, bad customer service
I have been using them since the old version. And their problem was never fixed. While other services have only one category of payment, virtual shield has multiple add-ons which you don't know whether it working or not. You have to pay to use unrestricted streaming, but this add-on constantly bugs out resulting in you can't not connecting to it. Then their new version is often disconnected from their server leading to your device can't access to the internet until you uninstall virtual shield. And they have poor customer service. Any tickets that was posted, took them a half month to contact me. It is better to use other VPN service than virtual shield
June 6, 2022
Unprompted review
Reply from VirtualShield
We are deeply sorry to hear about your unsatisfactory experience with our product. We strive to provide the best possible experience for all our customers, and it's clear that we fell short in your case.
We would like to make things right. Please reach out to us at support@virtualshield.com so that we can discuss your concerns in more detail. We are committed to finding a solution that works for you, whether that's troubleshooting the issue or offering a full refund.
Your feedback is invaluable to us as it helps us improve our products and customer experience. Thank you for bringing this matter to our attention. We look forward to hearing from you and making things right.
Billing and Service
Had an issue with billing and Fernando fixed it for me.
I"ve been using VertualShield now for two years. Had a couple hiccups but was fixed promptly. I recommend
VietualShield 100%.
May 10, 2022
Unprompted review
Reply from VirtualShield
Thank you so much for taking the time to leave such a wonderful review of our product! We are thrilled to hear that you had a great experience.
We value your business and are here for you anytime. If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at support@virtualshield.com.
Thank you again for your kind words and for being a valued customer. We look forward to serving you again in the future.
Stay Safe
I had a significant issue, and Sonia from their chat service resolved it with instructions I could understand. In a world that has been compromised, we need to stay safe in all areas of our lives.
May 2, 2022
Unprompted review
Reply from VirtualShield
Thank you so much for taking the time to leave such a wonderful review of our product! We are thrilled to hear that you had a great experience.
We value your business and are here for you anytime. If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at support@virtualshield.com.
Thank you again for your kind words and for being a valued customer. We look forward to serving you again in the future.
Fernando was great...
So Virtual Shield has kept me safe on the risky web. Fernando with the customer support chat center was super helpful and found me great service for a great price. I'm looking forward to them keeping me safe. Thank you!!!
April 23, 2022
Unprompted review
Reply from VirtualShield
Thank you so much for taking the time to leave such a wonderful review of our product! We are thrilled to hear that you had a great experience.
We value your business and are here for you anytime. If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at support@virtualshield.com.
Thank you again for your kind words and for being a valued customer. We look forward to serving you again in the future.
Great experience
Got great help from the gang at VirtualShield! It was all straightened out despite my dumbness or stupidness or both. Thanks guys!
April 23, 2022
Unprompted review
Reply from VirtualShield
Thank you so much for taking the time to leave such a wonderful review of our product! We are thrilled to hear that you had a great experience.
We value your business and are here for you anytime. If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at support@virtualshield.com.
Thank you again for your kind words and for being a valued customer. We look forward to serving you again in the future.
Stay well away from this company
Stay well away from this company , they are conmen who take your money for a broken service they have no intentions of fixing , they also will avoid a refund , I paid for 2years upfront , not even got a year without it failing, locking out all internet traffic and is totally unusable, you will be cancel cultured when you complain or try to get a refund ....nothing but CRIMINALS
April 8, 2022
Unprompted review
Reply from VirtualShield
We are deeply sorry to hear about your unsatisfactory experience with our product. We strive to provide the best possible experience for all our customers, and it's clear that we fell short in your case.
We would like to make things right. Please reach out to us at support@virtualshield.com so that we can discuss your concerns in more detail. We are committed to finding a solution that works for you, whether that's troubleshooting the issue or offering a full refund.
Your feedback is invaluable to us as it helps us improve our products and customer experience. Thank you for bringing this matter to our attention. We look forward to hearing from you and making things right.
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