We were looking to use this system as our new CRM but the service has been very bad making comments we don't normally work with smaller businesses, even though we are growing. Arranged a 2nd demo that... See more
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It is the slowest system I have ever used. Trying to do anything, add a new booking, update someone's availability on the planner. Every task takes around 5 minutes, even basic tasks. The support st... See more
Helpful friendly staff, we are new to affinity and am frustrated on some of the training videos, to edit cv i followed instructions, never mentioned if in adobe u can't edit in way video described.... See more
Company replied
The technical support people in Australia are fantastic. But this current version of Voyager is not as user friendly as the previous version. If it were not for the fantastic technical support I would... See more
Company replied
Company details
Written by the company
[LEGACY ACCOUNT; FOR ALL UP-TO-DATE REVIEWS PLEASE CHECK THE IKIRU PEOPLE ACCOUNT] Voyager Software, the leading UK recruitment software, is a brand of Ikiru People Ltd, a subsidiary of Dillistone Group Plc listed on the AIM Market of the London Steck Exchange. Solutions cover all aspects of recruitment - permanent recruitment, contract recruitment & temporary recruitment (including back office for timesheet processing, pay & bill, management reporting). We pride ourselves on our service & support and are always striving to improve our customer experience.
Contact info
12 Cedarwood, Crockford Lane, Chineham Business Park, RG24 8WD, Basingstoke, United Kingdom
- +44 (0)1256 845000
- hello@ikirupeople.com
- voyagersoftware.com
Painful to use !
I feel this software is vastly too complicated for what it needs to be. Multiple layers of buggy software and processes that defeat the point of having the software to make things easier and faster to the clients.
Staff very friendly and willing to help up to a certain point.
However, training for the program was not bespoke to our needs as the client.
November 29, 2018
Unprompted review
Reply from Voyager Software (now Ikiru People)
Hi cjs. Thanks for feedback. Maybe we can help with some bespoke training. We do offer a whole range of training services and we can start by assessing your needs with our Training Needs Analysis programme (it's all part of the service at no additional charge and there's no obligation at the end). One of our training team will get in touch to see if we can help.
Could be so much better....can be beyond frustrating!
Good product. Quite a number of reoccurring technical glitches which have had to be reported on numerous occasions. On the whole, staff are friendly and helpful but do not always get to the bottom of what is causing the issue.
Additional development charges for processes which are common across many agencies seem expensive and unfair!
November 29, 2018
Unprompted review
Reply from Voyager Software (now Ikiru People)
Hi Rebecca, thanks for the review! If features are likely to have wide appeal in the customer base we do add them to product road map but unfortunately it's impossible to implement every idea so not all do make it into the core product. Sorry if that's been your experience.
VDQ performance
there are a number of issues with the software, especially VDQ.
1. we cannot scroll across the weeks prior and subsequent
2. we cannot control the number of open licences ourselves
3. VDQ is too slow, the response times to certain commands is frustrating
4. VDQ is not intuitive, navigation around the application has to be learned
November 29, 2018
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks for the detailed review Gwynne. You're absolutely right on your first point. Customers do have to click to go forward or backward a week which is primarily for performance reasons. That, ironically, leads on to point 3 and we may be able to help. Our support team will get in touch directly to see if there's any data housekeeping or improvements we can make.
This revie reflects the product not the…
This revie reflects the product not the company who are always helpful
November 29, 2018
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks for the review Caroline. Clearly the product isn't meeting your expectations so we'll get in touch and see if we can help further.
Better than Microdec but they both lack…
Better than Microdec but they both lack regular client contact and updates, its only when you complain or need something that anything is actioned. And everything is always at a cost ....
November 29, 2018
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks for taking the time to leave a review Simon. It's appreciated. Sorry you feel you have always push. We are putting lots of great temp recruitment features into Infinity and there will be a migration path for all VDQ clients in the near future.
SUPERB customer service and help
SUPERB customer service and help. I can't recommend that part enough. Very logical system, with excellent capability for adding detail and customising. Couple of little bugs here and there, but nothing to worry about. Obviously not as quick as a server-hosted database, but to be expected.
November 29, 2018
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks for the review Simon. We appreciate your time in doing this and always good to get your feedback.
We do not utilise this system to its…
We do not utilise this system to its Infinate potential and it is not so user friendly
November 29, 2018
Unprompted review
Reply from Voyager Software (now Ikiru People)
Hi Jay, sorry to hear you’re not using Infinity to its full potential. We do offer a full range of training and consultancy services to help customers get the best from our software. Also, don’t forget about the F1 and self-help portals which have guides and videos and the free topical live online clinics which are run every 2 weeks. We’ll get in touch to see what we can do for you. Our Client Relations team are always happy to help.
Average Support
Disappointing support in a time when after sales is key to building good business relationships. Slow reaction time to problem solving and the over use of email communication when a quick phone call could eliminate the tedious email dialogue and resolve issues quicker.
November 29, 2018
Unprompted review
Reply from Voyager Software (now Ikiru People)
Hi George, thanks for the review and sorry to hear the support has been disappointing. After sales customer service is absolutely key and that’s why we offer the freephone number as well as the email support service. Whilst it’s not always possible to speak to the right person when you call, if you would like a call back rather than an email please do let us know.
doesnt feel user friendly
doesnt feel user friendly, feels slow, rather old and outdated. nice customer service though
November 29, 2018
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks for the review CMGC. It’s great you like our customer service but disappointing to hear your thoughts on our software. Customers using our SaaS (Software-as-a-Service) solution receive product updates typically every 2 months so they are always on the latest version. Our Client Relations team would be happy to discuss and see if we can help.
Lags
the system is functional but does seem to have constant lagging issues and can be frustrating to use
November 29, 2018
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks for the review Michael. Great on the functionality but shame about the lagging. You’ve got our software installed on-premise so we’d be more than happy to work with your IT team to work out why. Our support team will get in touch and see what we can do to help…
Good -> Lot of functionalities and does…
Good -> Lot of functionalities and does work well as a recruitment CRM. Not so good -> Usability is why I rated it as 3/5. Lots of know how and training/using needed to learn do/donts of using Voyager. Also some "bugs" or incomplete functions.
November 29, 2018
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks for the review Mikael. Great to see it’s working well for you. There can occasionally be some incomplete functions in the product as we do develop under continuous delivery to our SaaS platform and hence for a bigger piece of work, we sometimes do deliver it bit-by-bit to avoid holding up other features in each new version. Our apologies if this does sometimes feel there are incomplete features. We do try to highlight these in each set of release notes but we’ll try to make this clearer in the future.
Always helpful and supportive
Always helpful and supportive. After sales support very good and ensure that the software is being used to the best of its capabilities.
November 29, 2018
Unprompted review
Reply from Voyager Software (now Ikiru People)
Much appreciated Jakki. Thanks!
They are very supportive!
November 29, 2018
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks Rie. Always happy to help!
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