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waEV-charge Reviews 1,357

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 466 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff during installation and beyond. Many people appreciate the exceptional customer service, noting quick responses and thorough support, even for issues not directly related to the product. The installation process is frequently described as smooth, efficient, and tidy, with engineers explaining everything clearly and ensuring the product works perfectly. Reviewers are also impressed with the product itself, finding it easy to use and reliable, with many recommending the company to others. However, some customers experienced initial problems with installers or delays, and a few were dissatisfied with the customer service, citing poor communication or unresolved issues. There were also mentions of product unreliability and a lack of clarity regarding cable length before purchase.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the efficiency, professionalism, and... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional and responsive... See more

Product

Consumers find the product to be positive, with many reviewers praising the EV charger as brilliant, a nice... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers describing the overall process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent work Ordered charger online and supplied survey ,the installation date set easy on the telephone. Charger delivered Guys turned up today and I must say have done a first class job it... See more

Company replied

Rated 5 out of 5 stars

Initially there was a problem with the installer letting them and me down but Elliot could not have been more helpful in getting the situation resolved. He pulled out all the stops to get the charger... See more

Company replied

Rated 5 out of 5 stars

The service from waEV-charge was excellent. I ordered my home EV charger on Monday, with an expected installation within 3 weeks. However, 2 days later I had a call saying there was a slot on Frid... See more

Company replied

Rated 5 out of 5 stars

Gave expert advice after my EV Charger suppler tried to get me to buy a new charger at over £600 when the one they installed 4 years ago failed. Joe advised that in all probability the circuit break... See more

Company replied


Company details

  1. Electric Vehicle Charging Station
  2. Electrical Equipment Supplier
  3. Electronics Company
  4. Electronics Manufacturer
  5. Energy Equipment and Solutions
  6. Green Energy Supplier

Written by the company

waEV-charge was born in early 2022 with a mission creating future proofed, EV chargers designed for house builders, developers, landlords, and homeowners. Our range of EV chargers can be easily upgraded with future EV technology and with minimal further investment making them ideal for the ever-evolving EV industry. waEV-charge, the next generation of electric vehicle (EV) chargers designed for house builders, developers, landlords, and homeowners, has partnered with EV software specialist, ev.energy, to enable building managers and EV drivers to share smart-charging chargers across multiple tenants, and get reimbursed for costs. The collaboration means commercial property developers and homeowners will have access to fast, cost-effective, greener smart charging technology, while helping to open a network of rentable chargers across the UK, accelerating our transition to EV adoption. waEV-charge’s customers will benefit from being able to recharge on any charger in their shared residential car park, as well as ev.energy’s ‘smart charging’ product feature, which automatically optimises a car’s charging schedule according to when there is low energy demand on the grid, and when energy is cheapest and greenest. Through the ev.energy app, consumers can keep track every charging sessions energy and carbon usage, claim cash rewards from their charging, and even connect to their home solar power for a zero-carbon charge. The average EV driver can save £600 on their energy bills.

waEV-charge EV Smart Chargers

Installed in 7 days...

Request a quote now and have your charger installed in 7 days: https://www.waevcharge.co.uk/quote

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Really impressed from the start dealing…

Really impressed from the start dealing with waEV through the messaging service and then installation with voltari absolute class act through Justin in the messaging service and on the phone through to the installer Hanif first class

February 17, 2026
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Reply from waEV-charge

Thank you, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Quick service

Quick service, from quote to installation.
On installing everything was done within an hour!

February 17, 2026
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Reply from waEV-charge

Thank you Mitchell, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Great experience with waEV-Charge

Great experience. Loads of advice and help from enquiry to completion
from Moss Razaq, Customer Relations Executive. It wast the most straightforward job but the end result is great. The installer, Steve Edwards, did a great job, was punctual, friendly and informative.

Would recommend to friends and family

February 17, 2026
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Reply from waEV-charge

Thank you Ben, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Used the whatsapp chat, responses were incredibly quick and efficient with clear, well set out instructions. My issue was resolved straight away. Very happy customer.

February 16, 2026
Unprompted review
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Reply from waEV-charge

Thank you Amy, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Amazing service from waEV charge.

Amazing service from waEV charge.
They fitted me in at very short notice and made the whole process straightforward.

Fitter turned up on time and did an excellent job. Very neat and tidy.

Would highly recommend them for your EV needs!

January 23, 2026
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Reply from waEV-charge

Thank you Jarrod, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Fantastic company

After a faultless 2 years, my charger went down at the weekend. WaEv were on it straight away and its back on today. Fantastic service from this company.
Thanks guys

February 12, 2026
Unprompted review
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Reply from waEV-charge

Thank you Richard, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Superb from start to finish

Superb from start to finish. Fantastic service from head office and the installers as well. Highly recommended!

February 2, 2026
Unprompted review
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Reply from waEV-charge

Thank you Trevor, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Exceptional customer service

This was my first experience getting a home car charger and there are a lot on the market to choose from. I’d read some reviews which were all positive, that together with they were a tiny bit cheaper and only wanted half the money upfront (not all of it like the others).
I’ve been extremely impressed with the customer service I’ve had, even had replies out of hours at the weekend. The charger was fitted within a week, installation went smoothly & had follow up emails checking all ok. I haven’t yet used the charger as I haven’t needed to, but I’m confident that if there is an issue it would be resolved quickly. So pleased with my decision to go with WaEv, that I would definitely recommend.

February 7, 2026
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Reply from waEV-charge

Thank you Anita, we really appreciate your feedback & review.

Rated 5 out of 5 stars

The installer was polite

The installer was polite, knowledgeable and helpful. Really impressive finishing. Ran the cable outside the house rather than through the house which was fantastic and much better. He then explained how it worked. A really nice guy too.

February 7, 2026
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Reply from waEV-charge

Thank you Chris, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Great service

Great service, paid in full and next day had email yo fill forms and then 24 hours later was fitted. Follow up call to check in and cant believe how quick it was fitted. Spoke to Elliott and was super helpful and knowledgeable. Highly recommend.

February 5, 2026
Unprompted review
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Reply from waEV-charge

Thank you Charles, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Really easy from start to installation

Really easy from start to installation, installation booked on Sunday, delivered on Tuesday and was installed Thursday, I wasn't home but the Mrs said the installation guys we're polite and they done a neat and tidy job.

Can't test it yet as our new car hasn't been delivered but at least we're prepared!

February 5, 2026
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Reply from waEV-charge

Thank you William, we really appreciate your feedback & review.

Rated 5 out of 5 stars

This genuinely might be the best EV…

This genuinely might be the best EV company to date.

Consistently go the extra mile and do nothing but fully support your needs and requirements constantly.

Big thank you Elliot tonight for all his help and fixing things promptly.

And thank you to the whole Waev team for being absolutely incredible always.

Nothing but praise!

February 4, 2026
Unprompted review
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Reply from waEV-charge

Thank you Connor, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Great service

Great service, Josh the Engineer was excellent! Job done professionally and quickly, meaning downtime was minimal.
Many Thanks
Steve Mason
Director

February 3, 2026
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Reply from waEV-charge

Thank you Steve, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Great customer service

Great customer service, clear communication and fast install with flexible date options, fast track and pay with instalments which are entirely flexible based on how much deposit you want to put down. The charger is very easy to use, links straight to WiFi and took less than a minute to set up which the install guy did. Charger unit was delivered free to house the day before and the installer had the cable with him to link from electric meter cupboard to desired wall location, you give an idea of how many meters of cable thats likely to take and as part of your initial assessment, its all captured on video and pics from your phone. Highly recommend WAEV for installing a car charger point

January 29, 2026
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Reply from waEV-charge

Thank you Edward, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Excellent service in terms purchase of…

Excellent service in terms purchase of the charger, the installation and general communication. Josh did an amazing job with the installation and went out of his way to ensure the best solution. Highly recommended.

January 30, 2026
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Reply from waEV-charge

Thank you, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Great customer service and quick…

Great customer service and quick response to emails, highly recommended company, easy to use website too

January 30, 2026
Unprompted review
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Reply from waEV-charge

Thank you Sarah, we really appreciate your feedback & review.

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