Took out this warranty on a used car as recommended by the dealer. Had the option of choosing between 1,2 or 3 years and thought all good value for money and opted for the 3 years. Had a lovely introd... See more
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Review summary
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My experience with WSG was absolutely 1st Class! If you are looking for an extended Warranty for any used vehicle, I would certainly recommend WSG. From my first contact regarding a claim to gettin... See more
Company replied
Great warranty company all round. When I bought my car I had the option of 1,2 and 3 year extended warranty with plenty of optional extras. I had a problem with my car which I reported to the... See more
Company replied
What an amazing, refreshing telephone call. No pressure no hard sell. Just great customer service with personality. A lovely gentleman called Mark rung me to go through my warranty. Wasn't rushed was... See more
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Company details
About Warranty Solutions Group Ltd
Written by the company
Welcome to the official Trustpilot page for Warranty Solutions Group Ltd and our other companies: MotorGuard Warranties Ltd, Freedom Warranties Ltd, Freedom Warranty Ltd and Warranty Professionals Ltd.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
Contact info
The Gatehouse Gatehouse Way , HP19 8DB, Aylesbury, Bucks, United Kingdom
- 0800 060 8610
- hello@wsgwarranties.co.uk
- warrantysolutionsgroup.co.uk
4.7
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very well informed and had nice manner…
Very well informed and had nice manner and customer service, great experience and greatly informed on what I can do and what I need to do with certain aspects of my policy
June 3, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Lillian!
We're pleased to hear that you had a great experience and found our team to be knowledgeable, courteous, and helpful.
Providing clear guidance and ensuring our customers fully understand their policy options is very important to us, so it's great to know you felt well informed throughout the process!
Best Wishes,
Customer Care
Pleasure to deal with
Tate was very easy to talk with and explained things clearly and I have to say a pleasure to speak to
June 2, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Andy!
We're pleased to hear that Tate was easy to talk to, explained everything clearly, and made your experience such a positive one. Providing friendly and helpful service is very important to us, and it's great to know that Tate made the process straightforward and enjoyable!
Best Wishes,
Customer Care
warranty soloitions are a rarity
warranty soloitions are a rarity, truly professional helpful and understanding. Rang at a difficult time, having just recieved an expected repair cost invoice from the garage, Paul treated me with respect and kindness talked me through the process, and made making a claim simple. Very unexpected and a credit to themselves
May 26, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share your experience Marcus!
We’re delighted to hear that Paul was able to provide support when you needed it most.
We understand how stressful receiving an unexpected repair invoice can be, and it's wonderful to know that Paul treated you with respect, kindness, and professionalism while guiding you through the claims process.
Making things simple and straightforward for our customers is something we strive for, and your feedback is greatly appreciated. Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Micheal was very friendly and…
Micheal was very friendly and informative.
June 2, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Mark!
We're pleased to hear that Michael was friendly and informative during your experience.
We take pride in providing excellent customer service, and your feedback is greatly appreciated!
Best Wishes,
Customer Care
I hade a really friendly chat with…
I hade a really friendly chat with Mark. Normally you get a phone call asking to buy more products, but he generally wanted to see if I knew and understood the policy. Very Happy
June 2, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review! Riki!
We're pleased to hear that Mark provided a friendly and informative experience.
Our goal is always to ensure our customers fully understand their policy and feel supported, without any pressure.
We'll be sure to share your feedback with Mark - Thank you for choosing us,!
Best Wishes,
Customer Care
Very helpful and patient
Very helpful and patient. Michael eloquently answered and explained to me everything regarding the warranty. Thank you!
June 2, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Arasu!
We're delighted to hear that Michael was helpful, patient, and able to clearly explain everything regarding your warranty.
We will be sure to pass on your kind comments to him and we truly appreciate your support!
Best Wishes,
Customer Care
Reply from Warranty Solutions Group Ltd
Thank you for your review Charlie!
We're glad you found the process quick and easy.
We appreciate your feedback!
Best Wishes,
Customer Care
Do not use. Waste of time
AGAIN, if I could put no stars I would.
I don't think these places understand the term 'warranty', £5000 to folk out for a new engine and because it didn't directly go through them I received nothing! Absolute joke.
It would be so nice companies and people actually stuck by the professional principle rather than just 'their clause' which it determined by their decisions.
DO NOT USE.
June 1, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Jen,
We are sorry to read your review about your completed engine repairs.
With all claims and 'How to make a claim' in the warranty booklet provided, we do make it clear that as soon as you have a concern to register a claim with us within 7 days of occurrence.
Without your contact prior to repairs, we were unable to therefore guide you and review your claim.
In light of the repairs being completed without our review, your claim was declined for liability as work completed with no authority.
We can only apologise that we were not informed prior by yourself and subsequently did not meet your expectation post repair
Kindest Regards,
Customer Care
Harley Davidson fat bob
I had a phone call this morning Monday 1st June 2026 from Michael from warranty Solutions Group Ltd he explained everything about the warranty I had recently taken out on my motorbike and who and when to call if I ever need there services he was very informative and helpful and a pleasure to talk with 😊👍
June 1, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Ernsway!
We're delighted to hear that Michael took the time to clearly explain your motorbike warranty and provide all the information you need should you ever require our services.
It's great to know that you found him informative, helpful, and a pleasure to speak with.
We will be sure to pass on your kind feedback to Michael, who will be thrilled to hear about your positive experience.
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
The recent claim with WSG
The recent claim with WSG, although initially challenging reached an acceptable timely resolution thanks to David. Throughout he remained solution-focused & professional. Overall I’m pleased with the service from WSG.
May 30, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share your feedback Harry!
While we're sorry to hear that your recent claim presented some initial challenges, we're pleased that it was resolved in a timely manner and to your satisfaction.
It's particularly rewarding to hear that David's professional and solution-focused approach helped make a positive difference throughout the process. We will be sure to pass on your kind comments to him.
Thank you for your patience and for choosing WSG.
We're delighted that, overall, you were pleased with the service you received!
Best Wishes,
Customer Care
Amazing support and service when we…
Amazing support and service when we broke down abroad. Thank you very much Ben for all your help
May 29, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Melanie!
We're pleased to hear that you received excellent support and service during what can be a stressful situation when breaking down abroad.
We'll be sure to pass your kind words on to Ben, who will be pleased to know that his help made such a positive difference to your experience.
Thank you for taking the time to share your feedback and for choosing us!
Best Wishes,
Customer Care
Michael
Michael, the guy I spoke to earlier made everything simple and helped explain my policy in detail when asked.
He was very thorough, very kind and very friendly.
May 28, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Jason,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that Michael was able to explain your policy clearly and make everything simple to understand. Providing thorough, friendly and helpful support is exactly the experience we aim to deliver, so it's great to know he was able to answer your questions and put your mind at ease.
We'll be sure to pass your kind comments on to Michael.
Best Wishes,
Customer Care Team
Received a welcome call from Michael
Received a welcome call from Michael. He was very friendly and easy to speak to. He confirmed that I had the documents that i needed sending me another copy and reassured that if I needed anything in the future that WSG could help.
May 28, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Jess,
Thank you for taking the time to leave your review.
We’re delighted to hear that Michael provided a friendly and helpful welcome call, ensuring you had all the documentation you needed and offering reassurance about the support available to you in the future.
We’ll be sure to pass your kind comments on to Michael.
Best Wishes,
Customer Care
Spoke to Mark regarding my newly…
Spoke to Mark regarding my newly purchased Q4 etron. Found him very helpful and knowledgeable.
May 28, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Qaisar,
Thank you for taking the time to leave your review.
We’re delighted to hear that Mark was able to assist you and provide helpful, knowledgeable guidance regarding your new Q4 e-tron. We’ll be sure to pass your kind comments on to him.
We appreciate your feedback and hope you enjoy your new vehicle.
Best Wishes,
Customer Care
Mark called me for a welcome call which…
Mark called me for a welcome call which ended up being very handy as he re-emailed me all my documentation that I misplaced and I was able to add an emergency contact to my account. Kept the conversation brief and information and was very helpful.
May 28, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Millie,
Thank you for taking the time to leave your review.
We’re delighted to hear that Mark’s welcome call proved so helpful and that he was able to assist with reissuing your documentation and updating your account details. It's great to know the call was informative, efficient and provided the support you needed.
We’ll be sure to pass your kind comments on to Mark.
Best Wishes,
Customer Care
Michael was Easy to talk to made it…
Michael was Easy to talk to made it very quick and understandable.
May 28, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Harvey,
Thank you for taking the time to leave your review.
We’re delighted to hear that Michael made the process easy to understand and helped everything run quickly and smoothly. We’ll be sure to pass your kind comments on to him.
We really appreciate your feedback and support.
Best Wishes,
Customer Care
Excellent customer service
I had a recent issue with my warranty, and received a genuine phone call from their customer service department. David genuinely wanted to help and resolved the situation promptly, to my satisfaction.
Really good customer service, which is rare these days.
May 27, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi David,
Thank you for taking the time to update your review and share your experience.
We’re delighted to hear that our customer service team was able to assist you and resolve the situation promptly to your satisfaction. Providing genuine support and taking the time to help our customers is something we take great pride in, so your feedback means a great deal to us.
We’ll be sure to pass your kind comments on to David, who will be pleased to know he made a positive difference.
Thank you once again for your support.
Best Wishes,
Customer Care
Welcome Call from Mark
Had a welcome call from Mark who explained my warranty and gave me options for extending in future should I wish to. Thought this was a great service. Haven’t had to use them yet but I feel confident they will be able to help should I need them
May 27, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Ciara,
Thank you for taking the time to leave your review.
We’re delighted to hear that Mark provided a helpful and informative welcome call, explaining your warranty cover and the options available to you in the future. It's great to know you feel confident in your policy and the support available should you ever need it.
We really appreciate your feedback and support.
Best Wishes,
Customer Care
Great service and respond fast and they…
Great service and respond fast and they are very helpful
May 5, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Richard,
Thank you for taking the time to leave your review.
We’re delighted to hear you found our service helpful and responsive. Providing quick support and excellent customer service is something we always strive for.
We really appreciate your feedback and support.
Best Wishes,
Customer Care
Genuine welcome
Took out this warranty on a used car as recommended by the dealer. Had the option of choosing between 1,2 or 3 years and thought all good value for money and opted for the 3 years. Had a lovely introductory phone call from Michael welcoming me to Warranty Solutions and explaining how it works. Not had to use it yet but indications look good so far.
May 21, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to leave such a thoughtful review.
We’re delighted to hear that you found the warranty to be good value for money and that Michael provided a warm and informative introduction to your policy. It’s great to know you feel confident in your cover and how everything works.
We really appreciate your support and hope you continue to have a positive experience with us.
Best Wishes,
Customer Care
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