W D S Associates Reviews 978

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as helpful, knowledgeable, and professional, often praising their ability to explain complex matters clearly and put people at ease. The service provided is consistently described as excellent, with many appreciating the efficiency and the prompt response times to inquiries and requests. People also value the smooth user experience, particularly the convenience of home visits and the ease of communication. However, some customers also noted significant delays in receiving their wills, with some waiting up to five months. A few other people also felt that the customer service was poor, describing it as unhelpful and even rude, especially during stressful times.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Response time

Users describe positive interactions with response times. Many customers praise the promptness of replies,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always, nothing but positive words to say about Lance. Being out of the country we generally communicate by email and it's never a long wait for a response. He's always able to answer all of our qu... See more

Company replied

Rated 5 out of 5 stars

Sean came to our house for meeting which meant we were at ease and could also get any info he required. No risk of having to send via email at later date or have another call. Sean explained range... See more

Company replied

Rated 5 out of 5 stars

Sean from WDS Associates arrived promptly at our home within 5 minutes of the agreed time. There was a great deal of information to discuss regarding our Last Will & Testament, this took two hours. D... See more

Company replied

Rated 5 out of 5 stars

Used WSD Associates many years ago for will writing services so when wishing to update wills, contacted them again. Although no offices in Newcastle upon Tyne, they do have Associates who cover ou... See more

Company replied


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

978 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Seamless process

Was really polite confirmed my full name, address and viewed my ID which was a driving licence. I hel this under my chin whilst a screenshot was taken. Very quick and easy process.

May 19, 2025
Unprompted review
W D S Associates logo

Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 1 out of 5 stars

Can’t they or won’t they? We've been waiting for over four years

As a beneficiary of an estate, I feel compelled to share my experience with WDS Associates Legal Services Ltd. Since the death of my aunt in 2019, we have been waiting for over four years for the estate to be administered. The UK probate court had issued a grant of probate in April 2020, but to this day, I have not received a final account or distribution of the remaining estate.

Your company’s address – WDS Associates Legal Services Ltd – is listed in both the Gazette (21.01.2020) and the Grant of Probate documentation in connection with the estate of my aunt.

In 2023, WDS informed me of an alleged fraud committed by a former employee. However, such an incident has no bearing on the obligation to distribute the estate to the rightful beneficiaries. The way WDS handled this situation has been and is still extremely disappointing and frustrating for me. Public financial records show that WDS continues to operate with a bank balance of nearly £200,000 and net assets of approximately £270,000.

In order to assert my rights, we were forced to hire both a German and a UK-based law firm – a significant effort and additional cost for our family living in Germany. The incomplete and lengthy estate account has also led to serious issues with the German tax authorities, which require a complete inheritance statement.

I wish my aunt had chosen a regulated law firm. As things are now, this is certainly not what she would have wanted.

With this review, I hope to help others make a conscious and informed decision when selecting a service provider for estate administration.

We have sent you an email.

September 1, 2025
Unprompted review
W D S Associates logo

Reply from W D S Associates

Please may I ask that you stop copying and pasting the same negative review on multiple accounts.

I have asked for you to email me or give me a call and still you haven’t, I can’t help until you contact me.

Rated 1 out of 5 stars

Extremely Disappointing Experience with WDS Associates – Over Four Years of Delay and Mismanagement

As a son of a beneficiary of an estate, I feel compelled to share our experience with WDS Associates Legal Services Ltd. Since the death of our relative in 2019, we have now been waiting for over four years for the completion of the estate distribution. The UK probate court had already issued a Grant of Probate in April 2020, but to this day, we have not received a complete account or the payout of the remaining inheritance.

In 2023, WDS informed us that there had been a fraud case involving a former employee. However, such an incident has no bearing on the obligation to distribute the estate to the beneficiaries. The way WDS handled this situation has been and continues to be extremely disappointing and frustrating for us. Public financial records show that WDS continues to operate – with a bank balance of nearly £200,000 and net assets of approximately £270,000.

To enforce our rights, we were forced to appoint both a German and an additional UK law firm – a significant effort and additional costs for us as a family living in Germany. The incomplete and lengthy estate accounting has also led to significant issues with the German tax authorities, who are requesting a full inheritance statement from us.

We would have greatly preferred if our relative had appointed a regulated law firm. The way things are currently proceeding, this was certainly not in her interest.

With this review, we hope to help others make a conscious and well-informed decision when choosing a service provider for estate administration.

Dear C.,

Please review the reference number I have already provided you.

Our review is accurate and reflects our actual experience. You have our contact details – we kindly request that you respond to our most recent correspondence.

Furthermore, we ask you to stop presenting our statements as untruthful.

May 12, 2025
Unprompted review
W D S Associates logo

Reply from W D S Associates

Dear Thomas, Thank you for supplying your information in order for us to investigate. Upon checking your details, you are not a client of our company and we kindly ask that you remove your review to the correct Trustpilot account.

Update: Thank you for explaining the update, I am happy to provide you with proof that your aunt was not a client of ours. Please call me on 01179151863 and I can provide you with the relevant proof for you to then remove this untruthful review.

Trustpilot has provided me with your details but there was no email attached, as already explained I will be happy to provide you with evidence that she wasn’t a client of ours and thus is why we are asking you to contact me so I can prove this to you. Please email me at your earliest convenience, thank you. If you can supply me with your email address or contact me that would be much appreciated.

I am concerned as to why you will not email me? Unfortunately, until you email me I can not help. You keep updating this review but not actually emailing me.

Rated 5 out of 5 stars

Explained everything in simple term

My mum had a good meeting with Lance who explained everything in simple terms . He was very helpful and gave great advice.

May 9, 2025
Unprompted review
W D S Associates logo

Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Had a meeting with Lance recently to…

Had a meeting with Lance recently to review our will and he offered some very useful advice on trusts etc.

April 30, 2025
Unprompted review
W D S Associates logo

Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

I have been impressed that WDS respond…

I have been impressed that WDS respond to my e-mails promptly and efficiently following some queries regarding our wills and Powers of Attorney over the past couple of months.

February 4, 2025
Unprompted review
W D S Associates logo

Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Probate Department

I would like to express my satisfaction with the probate services provided. Leanne has been exceptionally professional throughout the entire process. Her communication was always polite and clear, making the experience pleasant and smooth. I truly appreciated her attention to detail and the timely manner in which the process was completed. Overall, it was a positive and efficient experience.

May 6, 2025
Unprompted review
W D S Associates logo

Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Johnson has been extremely helpful…

Johnson has been extremely helpful extermely patient and has explained fully any question asked of him. We cannot be better pleased with his help

May 2, 2025
Unprompted review
W D S Associates logo

Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

More than happy

More than happy

April 29, 2025
Unprompted review
W D S Associates logo

Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Excellent

Excellent
I emailed on a Sunday with expectations of a reply midweek, my replied came onxa Sunday evening.

April 27, 2025
Unprompted review
W D S Associates logo

Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 1 out of 5 stars

Take your business anywhere else

I would urge anyone thinking of using this solicitors to pay particular attention to how they respond to their negative Google reviews and you will get a sense of exactly what type of character they have. Calling people liars, telling other they have never been a customer of theirs! Because people really want to waste their time leaving bad reviews for small fry solicitors that they've had no dealings with! The solicitors took a month to provide us with my mum's will because they said the person who dealt with wills was on holiday. Every single word of my review was the truth and they replied saying that I was lying. They even went on to say that there are several people who could have helped me had my attitude been better. I highly doubt the person who wrote that reply even spoke to me as I only ever got through to the secretary who was courteous to me just as I was to her. However, it seems the owner wants to suggest that they will refuse to do their job properly if they don't like your attitude. Take your business anywhere else - you'll regret it otherwise.

**Edit** The response below from the solicitors is just odd. I'm not even sure what they're attempting to say to be honest. I don't know what they mean by saying they don't use a Google platform. Every business is searchable via Google, as everyone well knows. Upon searching any business people can leave Google reviews, which everyone also knows. The response to my Google review, as well as many others, came from an account called 'WDS Associates LS Ltd (owner)' so I really have no idea what they are trying to pull with that reply. I think it speaks further to the honesty, or lack thereof, displayed by the company. People can see for themselves on Google in any case.

August 1, 2024
Unprompted review
W D S Associates logo

Reply from W D S Associates

Dear Sally, I am sorry to learn of your negative review. We do not use a Google platform and the origin of this set up and its content is questionable, we are currently disputing it with Google and I can keep you updated with its progress of removal if you wish to send me your email address. We would always recommend people to view our Trustpilot which as you can see, we have hundreds of happy clients who strongly recommend our services. I will be happy to look into this for you if you can supply me with your contact details.

Rated 5 out of 5 stars

So far so good

Queries dealt with promptly either by phone or email. Had a great meeting with Lance who was really helpful, put our minds at ease and explained things in simple terms even called me out of hours to answer a query I had raised which was much appreciated.

April 25, 2025
Unprompted review
W D S Associates logo

Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look