WePark InMiami Reviews 176

I made prepaid reservation for 30 March -5 April for $85.52, when I went to leave the garage on 5 April, I had to use my CC again to leave with a charge of $120. I have emailed 4 times asking for a refund of the CC charge, no reply and no refund

4/10/24 They moved garages. Only address listed was the corporate address at 650 NE 2nd ave Miami. Nothing was marked “WePark”. Incompetent operation.
Had to call the Corp to get directions to enter the 850 NE 2nd garage? Get a ticket at the gate (unmanned) go up and park on 6-7th floor. See the guy on 7th. Vans pick up/drop off on 7th.
(Email did say to park on upper level.)

Finding the garage was horrible. Pick up was delayed. Would not recommend.

Great price and no hassles

The experience was good. But, being picked up at the port on our way home. That was a different story. People can be so rude and cut you off when you’re disabled. We waited an hour and a half before the courtesy van showed up.

Horrible experience!
Very confusing on where to check in and where to park the car. Hardly any spots left. When confirming our reservation, times were 7:30-2:30. Once we checked in, we were handed a paper stating pick up times from the cruise terminal were until 11:00 AM. We were not able to disembark our cruise ship until 11:30. THEREFORE, we had to get to the garage by cab costing us an extra $30.00. We tried to contact WePark InMiami several times. However, their mailbox was full and no-one ever answered the phone. Never again!!!!

I’ve used Weparkinmiami several times in the past and haven’t had any problems until now. I reserved parking for April and didn’t receive an email confirmation. I tried calling the number on the website which was NEVER answered and the mailbox was always full so I couldn’t leave a message. I’ve tried emailing them as well, with the same result….NO response. Ive been trying for 4 days now. I’ve paid for my upcoming parking and need a confirmation so I can enter the ramp. Evidently no one is available if you have a problem. SOL is how they’ve left me feeling. Hopefully this review will inspire someone to contact me.

We arrived Saturday March 16, 2024, with what we thoight was plenty of time to get onboard for our 1:30 scheduled arrival aboard Carnival Horizon. However, there was a very long line just to check in for the shuttle once we parked.
There were only 3 shuttles running to the cruise ships!
There were so many people waiting for a ride.
We ended up waiting over 2 hours for our ride, our shuttle was full and there were people who had waited 3 hours and probably longer! The wait was standing in line, in a hot garage without any air circulation nor any water for hydration!
Because of the long wait, we arrived too late to check our baggage and had to carry ALL of our bags on board.
They should have more shuttles running as they know how many cruise and what time they leave.

Damage from dripping white goo landing on the hood of my new black Nissan Pathfinder. No one ever got back to me. Estimated damage is $520.00. I wrote numerous times, and tried calling numerous times. irresponsible company dodging the bullet. SHAME ON YOU!!!!!!!!!!!!!

Arrived at the garage 10:30 to go on a cruise at the port of Miami which is 1 mile away. My check in time for the cruise was 12:00 so i thought i gave myself enough time. Upon arrival I park on level 9 as instructed and meet with the parking attendant to give my Tag number on level 8. Well there was 5 lines of people each going to a different cruise ship, fine. I get in line for my ship and waited over 1.5 hours in a hot, dark, no air circulating corner of the garage. I don't speak Spanish but the 2 attendants were definitely not happy with each other yelling back and forth. Another review stated about the metal coming out of the seat, well i must have had that back seat because i almost sat on it. Also waited an hour with not getting picked up after the cruise so we ended up paying a taxi $30 to get us to the garage. Pay the extra $ and park at the Terminal if you are cruising!!

If I could give it a zero star rating I would! Long check in line with only one person. Return from
Port waited over an hour no answer calls or texts. Had to take a cab ride back and when we got there nobody seemed to care

Terrible service. Phone#always goes to voicemail which box is full. Text and emails are not answered. Arrived to parking area on 650 NE 2ave and there were 50 people on line waiting to be checked in by ONE person so they could be transported to the cruise lines.
Upon arrival to the port we waited over 45 mins for a pickup without success and since the phones are never answered we ended up taking a taxi. When I mentioned my frustration upon arrival to the parking garage nobody seemed to care. Not worth at all a single cent. Not even worth a star.

Not enough drivers working. Waited over 45 min for pick up do to one driver. Van was unsafe. Brakes were grinding. Numerous passengers were cut by exposed metal from seatbelt mechanism.

If I can give them no stars I would ! We got to the parking and waited one hour to be transported. Horrible! No organization whatsoever.

First the location is wrong, we went to 888 NE 2nd Ave and it was really located in 650 NE 2nd Ave. We were almost late for the boat. Then when we came back from the vacation, it took the driver over 1 hour to pick us all up and we were a huge group waiting outside in the heat. I will not use this parking nor refer them to anyone.

I wish I could give zero stars. The shuttle service is awful. Waited an hour for the shuttle to the ship after the vans kept taking passengers from other ships and leaving our line full.
The way back was worse. After waiting for an hour and a half we had to grab a taxi (it was also hard to get an Uber). They stopped picking up from the port even though the shuttle that was full saw that there was still a full line of people still waiting when it left. Everyone in line tried calling and no one answered. They also state they don’t pick up after 11 am, so at 10:30 we had to find other options.
Highly suggest Premier or SafeWay. Those were the vans that kept coming around and around. Plus you won’t have to spend the extra money getting a taxi or Uber.

Their advertisement said it was Valay parking. It was not. The attendant that gave us the parking ticket said to park on level 6 but unloading your luggage was on level 7 before you parked. He gave no such instructions. The address of the garage sent in the reservation email was 850 2nd Ave and the garage is not at that address. The drivers of the vans took 20 minutes to figure out which van to put us in to take us to the port. They got into an argument over who was going to which terminal. The pickup was much better.

It was so simple. We drove up and presented the reservation and QR code, parked and proceeded to the van pickup area. The van arrived quickly and dropped us off in less than 10 minutes at the port. Someone from the ship was waiting at the drop point to take the tagged luggage onboard. Upon coming back the van was waiting right where he dropped us off. It was such an easy process and the price was perfect. We will definitely use them again

Will try to NOT USE this WeparkinMiami parking service again. Long, slow check in process at parking garage. Long wait at parking garage for a shuttle which caused us to miss our scheduled check in time with our cruise. Upon disembarking the cruise, we stood waiting for an hour with NO SHUTTLE. Not the fault or responsibility of WeparkinMiami, but no taxis available either. So, we pulled three big suitcases and some smaller luggage two and one-half miles (yes, 2.5 miles) which includes up a bridge, full sun and very warm. It was exhausting. Twice the next day I called WeparkinMiami's phone number listed on their website with no answer and their voicemail was full. Terrible ending to my retirement celebration cruise.

There were 7 ships in Miami port on a Sunday. You were trying to provide service to 6 ships. You had chaos in the parking decks. People were not being told what they needed to do. This included checking in before getting in line for bus shuttle. The gentleman typing the individual into the computer typed sooo slowly. There might have been 4 drivers to shuttle to 6 ships. We waited over 80 minutes before getting on a shuttle. People next to us had waited 90 minutes. There was increased frustration and a sense of panic developing in the crowd waiting for the shuttle. Terrible feeling standing there not knowing what is supposed to be happening and fearing that you were going to miss your ship. Again there was no one informing all these elderly as well as younger folks of the process. The return from the ship was equally bad—just a lot less people as there were only 2-3 ships in port. However the driver did not speak English and there were 2 elderly couples that would likely have missed the shuttle if I had not been there to direct them to the shuttle. This was a very terrible experience and I’ll never use you again. Much better to pay full price and reduce the stress involved with my experience.