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Rated 1 out of 5 stars

I placed an order on November 27th, and to this day, December 7th i havent recieved my order, or heard anything about the delivery.. The delay is frustrating, the information and updates are lackin... See more

Company replied

Rated 1 out of 5 stars

I bought my product nearly 2 weeks ago and it’s still not been delivered. I’ve contacted customer services and had a message to acknowledge my contact but as yet, still no contact regarding where my... See more

Company replied

Rated 1 out of 5 stars

I was really looking forward to try tinted brow soap BUT it’s a total disaster as it creating “muddy patches” around your eyebrows and it’s really difficult to clean up after. It won’t give you a ni... See more

Company replied

Rated 5 out of 5 stars

Delivered quickly and love that the packaging is plastic free. Really enjoying the refreshing peppermint prep mist on hot days (so much so I'm thinking I'll keep the coconut one I bought as a gift!) E... See more

Company replied

Company details

  1. Cosmetics Store
  2. Beauty Supply Store
  3. Cosmetic Products Manufacturer
  4. Cosmetics Industry
  5. Health and Beauty Shop

Written by the company

West Barn Co are the brow and skin prep experts who believe in empowering your individuality by enhancing your natural beauty. The makers of Soapbrows® have a range of products that have been used on models, red carpet events and on film sets worldwide.


Contact info

2.1

Poor

TrustScore 2 out of 5

369 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

I have used one pot of the gel brows…

I have used one pot of the gel brows and they were really good, kept them in place all day. However the next two i opened seem to have mould over the top? I haven’t used either pots just in case but disappointed

February 13, 2023
Unprompted review
Rated 1 out of 5 stars

Item never arrived

Item never arrived . I ordered on November the 26th and nothing to date. I’ve emailed a few times and have been basically told it’s affected almost all their customers. Still waiting unfortunately.

November 26, 2022
WBCo logo

Reply from WBCo

Hey Yasmin,

I am deeply sorry to hear about this. I can see that a replacement has been packed and shipped for you. If your order does not arrive by 5.00pm tomorrow, please get back in touch with our Customer Support Team.

Have a wonderful day and take care. 🖤

Jessie,
WBCo.

Rated 5 out of 5 stars

I just love this company

I just love this company, I’m so satisfied with all the products I’ve ordered. The brow soap it’s to die for, my brows look amazing. I’ve used the Balancing cleanser for a long time and my skin (have sensitive skin) feels and looks amazing. I’m warmly recommend WBCo.

December 13, 2022
Rated 1 out of 5 stars

Lacking updates and package

I placed an order on November 27th, and to this day, December 7th i havent recieved my order, or heard anything about the delivery..
The delay is frustrating, the information and updates are lacking. No tracking on the order/package.
The money has been taken from my account.
Very unsatisfying way of running a business, i must say.

December 6, 2022
Unprompted review
WBCo logo

Reply from WBCo

Thank you for taking the time to make your review. As it is not connected to an order, please send this information to customersupport@westbarnco.com and one of the team members will be more than happy to help you!

Rated 1 out of 5 stars

The product I ordered was faulty

The product I ordered was faulty, the company promised to send a new product but never did.

December 1, 2022
WBCo logo

Reply from WBCo

Hello Dominyka,

Your replacement was shipped on the 25th of November, due to the Royal Mail strikes, delays can be expected, I am so sorry about that.

If the replacement has not arrived as by Tuesday, please email customersupport@westbarnco.com.

Have a lovely day.

Warm regards,
Jessie

Rated 5 out of 5 stars

I love this

I love this! I use it daily. I hope it’s not limited edition as this is my second purchase.

November 24, 2022
Rated 1 out of 5 stars

I made an order more than a month ago.

I made an order more than a month ago.. deliver was late, I emailed and was informed that shipment was sent back bec they need a p.o.box. I provided that and a new shipment was made, late again. When I emailed I was told it was returned again and I need to pay to ship it again. Suffice it to say, I cancelled the order.

November 17, 2022
Rated 1 out of 5 stars

very disappointed

very disappointed. Soap Brows Tinted was a waste of money.it was only a colour tint and it didn't hold my brow in place. I was told I should have tried the extra Soap Brows but I don't want to be disappointed or waste anymore money.

September 26, 2022
Rated 5 out of 5 stars

Strong hold

I love the soap brows- really gives a laminated look and lasts longer than any other browgel I’ve tried.

November 1, 2022
Rated 5 out of 5 stars

Quick delivery and fantastic products

Quick delivery and fantastic products, especially the brow pen and pencil, cleanser and glow oil!
Skin feels and looks great and the brow products are quick and easy to apply! Sand is the perfect shade for me

November 1, 2022
Rated 5 out of 5 stars

Amazing purchase

The online shop is easy, the shipping was smooth and the delivery was fast, the products are amazing quality ❤️ I am really happy with my purchase

October 19, 2022
Rated 1 out of 5 stars

Still not received good ordered so…

Still not received good ordered so Mable to review

October 7, 2022
WBCo logo

Reply from WBCo

Hey Michaela,

I am sorry to hear this! Can you kindly email customersupport@westbarnco.com regarding this issue.

Have a great day.

WBCo.

Rated 2 out of 5 stars

South Asian eyebrows + clear wax = no bueno

I got the clear wax. I have bushy South Asian eyebrows that I've been growing out over the pandemic. They hold my eyebrows up for a few hours but by the end of the day my eyebrows lose their fluffiness and look like regular eyebrows. Perhaps I need to carry around a spoolie to re-fluff them through the day? Another issue is that since my eyebrows are black, if I use the amount of wax that I need, they make my eyebrows white and you can see the wax pilling on my hairs up close. So, get the tinted if you can.

September 28, 2022
WBCo logo

Reply from WBCo

Hello there,

I am sorry to hear this! Can you kindly email customersupport@westbarnco.com regarding this issue.

Have a great day.

WBCo.

Rated 5 out of 5 stars

Quality product and reliable

Fast shipping and reliable, inexpensive quality product. The states need to take note.

September 25, 2022
WBCo logo

Reply from WBCo

Hello!

Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!

Have a wonderful day and stay safe!

Jessie,
WBCo.

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