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See what reviewers are saying

Rated 1 out of 5 stars

I placed an order on November 27th, and to this day, December 7th i havent recieved my order, or heard anything about the delivery.. The delay is frustrating, the information and updates are lackin... See more

Company replied

Rated 1 out of 5 stars

I bought my product nearly 2 weeks ago and it’s still not been delivered. I’ve contacted customer services and had a message to acknowledge my contact but as yet, still no contact regarding where my... See more

Company replied

Rated 1 out of 5 stars

I was really looking forward to try tinted brow soap BUT it’s a total disaster as it creating “muddy patches” around your eyebrows and it’s really difficult to clean up after. It won’t give you a ni... See more

Company replied

Rated 5 out of 5 stars

Delivered quickly and love that the packaging is plastic free. Really enjoying the refreshing peppermint prep mist on hot days (so much so I'm thinking I'll keep the coconut one I bought as a gift!) E... See more

Company replied

Company details

  1. Cosmetics Store
  2. Beauty Supply Store
  3. Cosmetic Products Manufacturer
  4. Cosmetics Industry
  5. Health and Beauty Shop

Written by the company

West Barn Co are the brow and skin prep experts who believe in empowering your individuality by enhancing your natural beauty. The makers of Soapbrows® have a range of products that have been used on models, red carpet events and on film sets worldwide.


Contact info

2.1

Poor

TrustScore 2 out of 5

369 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Wow!

The product was amazing! Myvbrows stayed in place all day long and looked beautiful! However, I can't use it... it irritated my skin severely. My skin burned, turned red and flakey. It's an issue I've had with these type of products and idk why. I'm sad I can't use it and feel like paying for shipping to the UK is too much. I highly recommend it to those who don't have super sensitive skin like me

September 22, 2022
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Reply from WBCo

Hey Rebecca,

I am so sorry to hear this! Please email customersupport@westbarmco.com and explain your issue.

Have a wonderful day and stay safe!

Jessie,
WBCo.

Rated 3 out of 5 stars

I am very happy with all the products I…

I am very happy with all the products I bought and I love the brand, the reason for my evaluation is because one of the products broke during delivery and as it was liquid it arrived completely empty. is the only reason. everything else is great, it works great, i bought all 3 soaps, the brow wax, a brow marker and a brow pencil and love it all, the prep mist was worth it

August 22, 2022
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Reply from WBCo

Hey Yolanda,

I am so sorry to hear that one of your products had arrived damaged, please email customersupport@westbarnco.com regarding this issue.

Have a lovely day.

WBCo.
x

Rated 1 out of 5 stars

It’s been two weeks since i purchased…

It’s been two weeks since i purchased and up to this very moment no item has receive. I wonder why it took this while🙄 also no tracking provided so it’s like leaving me hanging😞

September 11, 2022
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Reply from WBCo

Hey Abby,

I am so sorry to hear that your order has not arrived as of yet, can I kindly ask you to email customersupport@westbarnco.com.

The girls will look in to this for you!

Have a great day.

WBCo.

Rated 5 out of 5 stars

Wonderful Customer Experience

One of my products came damaged so I contacted customer experience and Jessie was so wonderful. She helped solve my problem with grace. This is a fantastic company that makes beautiful products!

September 22, 2022
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Reply from WBCo

Hey Julia,

Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products and the service you had received.

Have a wonderful day and stay safe!

Jessie,
WBCo.

Rated 5 out of 5 stars

So happy with my new brow soap

So happy with my new brow soap. I don’t have thick brows but with my WBCo Soap I can style my brows and fix them with this wonderful product. Smells amazing, make them shine and with the stick I can even do some magic on my brows and let them look thicker. Thank you WBCo for this wonderful products.

September 5, 2022
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Reply from WBCo

Hey Esma,

Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!

Have a wonderful day and stay safe!

Jessie,
WBCo.

Rated 5 out of 5 stars

Shipping was fast (I live in HI)

Shipping was fast (I live in HI), and the products are amazing. I have used the brow soap and everything stays in place. I just received the brow pen. I did a quick practise on my hand and it is the closest thing to an actual hair strand thus far.

September 13, 2022
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Reply from WBCo

Hey Amber,

Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!

Have a wonderful day and stay safe!

Jessie,
WBCo.

Rated 4 out of 5 stars

Absolutely love the whole product only…

Absolutely love the whole product only issue is it takes a long time to get but if your patient it’s definitely worth it

September 8, 2022
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Reply from WBCo

Hey Vanessa,

Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products! So sorry about the delay during shipping.

Have a wonderful day and stay safe!

Jessie,
WBCo.

Rated 1 out of 5 stars

It’s been two weeks and I still have…

It’s been two weeks and I still have not received my order in the mail.

September 8, 2022
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Reply from WBCo

Hey Emily,

I am so sorry to hear that your order has not arrived as of yet. Can I kindly ask you to email our Customer Support Team at - customersupport@westbarnco.com

Have a lovely day.

WBCo.
x

Rated 5 out of 5 stars

Good product.

The product is good quality. I use it a lot. And the oil is magníficant.

September 4, 2022
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Reply from WBCo

Hey Zuleika,

Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!

Have a wonderful day and stay safe!

Jessie,
WBCo.

Rated 4 out of 5 stars

Love it but it does leave a white cast…

Love it but it does leave a white cast when applied and after it dries you can still see the whiteness. I don’t like that.

September 3, 2022
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Reply from WBCo

Hey Derek,

Thank you so much for taking the time to leave a review. You can email customersupport@westbarnco.com for tips and tricks on how to get the best out of your product.

Have a wonderful day and stay safe!

Jessie,
WBCo.

Rated 5 out of 5 stars

Quick delivery and eco-friendly

Quick delivery, great newsletter service with discounts and links to blogs, YouTube tutorials etc.
Quality of products are unparalleled but I think I am too heavy handed for plastic brow brushes and should stick to the Bamboo spoolies.
Really lovely to have the refill option on the prep mist!

August 1, 2022
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Reply from WBCo

Hey Helen,

Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!

Have a wonderful day and stay safe!

Jessie,
WBCo.

Rated 1 out of 5 stars

I placed my order 53555 on August 15

I placed my order 53555 on August 15, 2022. As of today August 29, 2022, I have not received the order even though it says it has been fulfilled on my account summary.

August 29, 2022
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Reply from WBCo

Hey Karen,

I am so sorry to hear you have not received your order as of yet, can you kindly email customersupport@westbarnco.com to inform them.

Thank you.

WBCo.

Rated 5 out of 5 stars

Great Pencil for eyebrows

Great service and price.for brow pencil and it is perfect for my Neice who lost her eyebrows following chemotherapy. The pencil is great for drawing in her eyebrows.

August 29, 2022
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Reply from WBCo

Hey Liz,

Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you and your niece are happy with the products!

Have a wonderful day and stay safe!

Jessie,
WBCo.

Rated 5 out of 5 stars

The best beauty products of my 2022!

Excellent!

Everybody had been raving about these products, so I decided to try them out for myself.

As for now, the quality seems very high: soap&mist do their job, since brows stay as you style them (and the coconut scent is wonderful). I still have to try the cloth-cleanser duo, but I decided to "spoil" the cleanser before finishing another one that I'm using. I have sensitive skin and I can say that the cleanser is really good (actually, wishing now that the bottle was the one with 250 ml).
Moreover, the customer service has been efficient and kind.

5 stars are very well deserved, and yes, if you're just that little curious - as I was - you should definitely buy the products, since you won't be disappointed.

Only a note: if you live in Italy, consider adding some extra money to the actual price, I suppose due to taxes at the borders after Brexit (the team actually wrote about this in the FAQs section).

July 31, 2022
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Reply from WBCo

Hey Maddalena,

Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!

Have a wonderful day and stay safe!

Jessie,
WBCo.

Rated 5 out of 5 stars

Love 😍

Love these products. Would never use anything else.

August 15, 2022
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Reply from WBCo

Hey Cat,

Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!

Have a wonderful day and stay safe!

Jessie,
WBCo.

Rated 5 out of 5 stars

Fabulous soap brow and prep mist

Fabulous soap brow and prep mist. Brilliant company

August 14, 2022
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Reply from WBCo

Hey Marg,

Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!

Have a wonderful day and stay safe!

Jessie,
WBCo.

Rated 5 out of 5 stars

Great products

Its the first time I'm using the products and they are very good, everything what I ordered was great!!!
I has problems with the shipping address but it was solved immediately as well.

August 14, 2022
Rated 5 out of 5 stars

Splendid

I got the eye gel and brush which a great for my long brows and I also got the extra strong brow soap and watermelon melon mist. When I use them the first time the watermelon mist bottle was faulty and it wasn’t spraying, it was leaking from everywhere, so I sent an email to their CS. They sent me a new one straight away, so yes I would give this company five stars!

August 13, 2022
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Reply from WBCo

Hey Mirela,

Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!

Have a wonderful day and stay safe!

Jessie,
WBCo.

Rated 5 out of 5 stars
WBCo logo

Reply from WBCo

Hello,

Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!

Have a wonderful day and stay safe!

Jessie,
WBCo.

Rated 5 out of 5 stars

Extra strong hold brow soap

This product is amazing. Holds brows in place all day. Doesn’t turn white. Will definitely purchase again.

August 12, 2022
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Reply from WBCo

Hey Lisa,

Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!

Have a wonderful day and stay safe!

Jessie,
WBCo.

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