I placed an order on November 27th, and to this day, December 7th i havent recieved my order, or heard anything about the delivery.. The delay is frustrating, the information and updates are lackin... See more
Company replied
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See what reviewers are saying
I bought my product nearly 2 weeks ago and it’s still not been delivered. I’ve contacted customer services and had a message to acknowledge my contact but as yet, still no contact regarding where my... See more
Company replied
I was really looking forward to try tinted brow soap BUT it’s a total disaster as it creating “muddy patches” around your eyebrows and it’s really difficult to clean up after. It won’t give you a ni... See more
Company replied
Delivered quickly and love that the packaging is plastic free. Really enjoying the refreshing peppermint prep mist on hot days (so much so I'm thinking I'll keep the coconut one I bought as a gift!) E... See more
Company replied
Company details
- Cosmetics Store
- Beauty Supply Store
- Cosmetic Products Manufacturer
- Cosmetics Industry
- Health and Beauty Shop
Written by the company
West Barn Co are the brow and skin prep experts who believe in empowering your individuality by enhancing your natural beauty. The makers of Soapbrows® have a range of products that have been used on models, red carpet events and on film sets worldwide.
Contact info
Unit 8, St John's Road , DH7, Durham, United Kingdom
- customersupport@westbarnco.com
- westbarnco.com
2.1
Poor
369 reviews
Hasn’t replied to negative reviews
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Reply from WBCo
Hey Abbie!
Thank you so much for taking the time to leave a review, we really appreciate it!
Have a wonderful day and stay safe!
Jessie,
WBCo.
I absolutely love the new extra…
I absolutely love the new extra strength brown soap. I've used the regular for many years. But since the new came out I will use it forever. My brows are long and grow downward. I also have long hair which always messed them up. With the extra strength soap this hasn't happened. I'm thrilled 💕
May 19, 2022
Reply from WBCo
Hey Jennifer,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
Great products that do exactly what…
Great products that do exactly what they say. Good quality and excellent customer service
May 19, 2022
Reply from WBCo
Hey Ali,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
Excellent customer service
Excellent customer service, fast response and action.
Thank you
May 18, 2022
Reply from WBCo
Hey Nala,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
Badass local women-lead company
Excellent customer service, and quality products - comes in an environmentally-friendly package. Their products are really cool gifts as well. Highly recommend them.
May 17, 2022
Reply from WBCo
Hey Vasiliki,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
I ordered a product two months ago that…
I ordered a product two months ago that has not arrived to date. Admittedly I was acquitted but disappointing that the shipment to date has not reached such a reputable company
May 14, 2022
Reply from WBCo
Hey Eden,
I hope you are safe and well. 🥰
I am so sorry to hear your order has not arrived as of yet, please drop us an email at - customersupport@westbarnco.com.
Jessie,
WBCo.
Still haven’t received my order and…
Still haven’t received my order and have had no updates.
May 13, 2022
Reply from WBCo
Hey Jenna,
I am so sorry to hear that your order has been delayed. Please get in touch with our Customer Experience Team at - customersupport@westbarnco.com
Have a great day.
WBCo.
I love everything about this brand…
I love everything about this brand. Fantastic products that do exactly what they say they will, excellent customer service, value for money - highly recommended.
May 13, 2022
Reply from WBCo
Hello!
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products, and the service!
Have a wonderful day and stay safe!
Jessie,
WBCo.
I ordered the tinted one..it’s just ok
I ordered the tinted one..it’s just ok..can be quite messy on application. Wish I’d ordered the ordinary one
May 13, 2022
Reply from WBCo
Hey Alina,
I hope you are safe and well. 🥰
Please drop us an email at - customersupport@westbarnco.com, the girls will be be able to give you some tips and tricks on how to get the best results with our products.
WBCo.
Amazing!
Amazing!
I loved the brow soap, it is the best among of all that i tried. Leaves my eyebrows up for the whole day.
May 9, 2022
Reply from WBCo
Hey Vlada,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
I love the products and customer service is amazing
I love the products, glow oil in particular, packaging is beautiful and the customer service is amazing. I had a slight problem with my order, nothing major and Jessie was amazing. They went over and a above to sort it.
May 9, 2022
Reply from WBCo
Hey Ruth,
Thank you so much for taking the time to leave such a lovely review, we really appreciate it. I am happy I could help! 🖤
Have a wonderful day and stay safe! x
Jessie,
WBCo.
Very recommend
Happy with The products so much! Set of 3 soap brows lets me try them all and choose The best for me. Delivery to Lithuania was really fast!
May 8, 2022
Reply from WBCo
Hey Viktorija,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
Reply from WBCo
Hey Tracy,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
Delivery takes wayyyyy to ling
May 6, 2022
Reply from WBCo
Hey Nana,
I am so sorry to hear that your order has been delayed. Please get in touch with our Customer Experience Team at - customersupport@westbarnco.com
Have a great day.
WBCo.
Product just as described - and extra points got for brilliant packaging.
Great product - gives the exact result required. Delivery was very swift, and packaging very protective yet entirely able to be recycled, which was a bigger “plus” to me than I’d previously thought that it might be. Very happy to shop here again.
May 5, 2022
Reply from WBCo
Hey Sarah,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
I'm still waiting for my package
I'm still waiting for my package. But I love you from the first moment. Everything you do is very inspiring. Thank you.
May 2, 2022
Reply from WBCo
Hey Sandra,
Thank you so much for taking the time to leave a review, we really appreciate it! If your order has not arrived yet, please contact our Customer Experience Team at - customersupport@westbarnco.com , the girls will be able to help you further.
Have a wonderful day and stay safe!
WBCo.
Great products and service!
Delivery was really quick (Free since I spent over £30) and got everything I asked for. The eco conscious minimal packaging is a bonus too. The soap brows and prep mists especially, are an essential for anyone's kit. Thanks for the great service!
April 30, 2022
Reply from WBCo
Hey David,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products, and the service!
Have a wonderful day and stay safe!
Jessie,
WBCo.
Fantastic customer service every time…
Fantastic customer service every time and great products
April 30, 2022
Reply from WBCo
Hello!
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
I love it so much
I love it so much, the right color for my eyebrows, perfect to create brushy eyebrows, I am so happy and I will reorder again 100%
April 29, 2022
Reply from WBCo
Hello Amanda,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
我喜歡 Soap Brows!🌟 This is my second…
我喜歡 Soap Brows!🌟 This is my second time purchasing Soap Brows 🧼 and I absolutely love it!! I can understand why many people do not like it, as I really think you need quite thick eyebrows naturally for it to work well. I have thick eyebrows and I use this every morning. The hairs stay in place all day and I often recieve compliments on it too! I would definitely recommend this to anyone with thick eyebrows 😁
April 28, 2022
Reply from WBCo
Hello!
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
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