I placed an order on November 27th, and to this day, December 7th i havent recieved my order, or heard anything about the delivery.. The delay is frustrating, the information and updates are lackin... See more
Company replied
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See what reviewers are saying
I bought my product nearly 2 weeks ago and it’s still not been delivered. I’ve contacted customer services and had a message to acknowledge my contact but as yet, still no contact regarding where my... See more
Company replied
I was really looking forward to try tinted brow soap BUT it’s a total disaster as it creating “muddy patches” around your eyebrows and it’s really difficult to clean up after. It won’t give you a ni... See more
Company replied
Delivered quickly and love that the packaging is plastic free. Really enjoying the refreshing peppermint prep mist on hot days (so much so I'm thinking I'll keep the coconut one I bought as a gift!) E... See more
Company replied
Company details
- Cosmetics Store
- Beauty Supply Store
- Cosmetic Products Manufacturer
- Cosmetics Industry
- Health and Beauty Shop
Written by the company
West Barn Co are the brow and skin prep experts who believe in empowering your individuality by enhancing your natural beauty. The makers of Soapbrows® have a range of products that have been used on models, red carpet events and on film sets worldwide.
Contact info
Unit 8, St John's Road , DH7, Durham, United Kingdom
- customersupport@westbarnco.com
- westbarnco.com
2.1
Poor
369 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
You are perfect!!
January 8, 2022
Reply from WBCo
Hey Maha,
Thank you so much for taking the time to leave a review, we really appreciate it.
Have a wonderful day and stay safe!
Jessie,
WBCo.
Reply from WBCo
Hey Zainul,
Thank you so much for taking the time to leave a review, we really appreciate it. So happy to hear you are enjoying the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
The best product for eyebrows!!
January 6, 2022
Reply from WBCo
Hey Giulia!
Thank you so much for taking the time to leave a review, we really appreciate it.
Have a wonderful day and stay safe!
Jessie,
WBCo.
Extra costs - product works fine
Did not recieve the product (yet)
Destination Netherlands
Update: product arrived. For people that order from EU: I had additional costs of €12 (customs)
I’m happy about using the product. The brush and spray works well with the soap. With me it doesn’t last all day, i have the tendency to do some touching up during the day
January 3, 2022
Reply from WBCo
Hey Femke,
I am so sorry to hear your order has not arrived. Please get in touch with our Customer Experience Team at - customersupport@westbarnco.com. The girls will get this sorted for you.
WBCo.
Great service and truly amazing…
Great service and truly amazing products I definitely recommend this company to anyone looking to improve their skincare regime 👍
January 3, 2022
Reply from WBCo
Hey Sue,
Thank you so much for taking the time to leave a review, we really appreciate it.
Have a wonderful day and stay safe!
Jessie,
WBCo.
great product.
January 2, 2022
Reply from WBCo
Hey Nancy,
Thank you so much for taking the time to leave a review, we really appreciate it.
Have a wonderful day and stay safe!
Jessie,
WBCo.
Excellent service and delivery and…
Excellent service and delivery and thanks so much for helping correct my error
December 30, 2021
Reply from WBCo
Hey! Thank you so much for taking the time to leave this review, we really appreciate it. Have a wonderful day and stay safe!
Jessie,
WBCo.
Still waiting for order
December 28, 2021
Reply from WBCo
Hey Jill,
I am so sorry to hear your order has not arrived. Please get in touch with our Customer Experience Team at - customersupport@westbarnco.com. The girls will get this sorted for you.
WBCo.
You've lost my order
December 28, 2021
Reply from WBCo
Hey Stefania,
I am so sorry to hear your order has not arrived. Please get in touch with our Customer Experience Team at - customersupport@westbarnco.com. The girls will get this sorted for you.
WBCo.
Reply from WBCo
Hey Sarah,
Thank you so much for taking the time to leave a review, we really appreciate it!
Have a wonderful New Year and stay safe!
Jessie,
WBCo.
I still have not received my product.
December 23, 2021
Reply from WBCo
Hello,
I am so sorry to hear your order has not arrived. Please get in touch with our Customer Experience Team at - customersupport@westbarnco.com. The girls will get this sorted for you.
WBCo.
Good evening
Good evening
Thank you so much for your gorgeous products. I have ordered a few times now, always pleased with goodies when they arrive! Great customer service too.
Regards
Janet
December 20, 2021
Reply from WBCo
Hey Janet,
Thank you so much for taking the time to leave a review, we really appreciate it!
Have a wonderful New Year and stay safe!
Jessie,
WBCo.
Great product and presentation
Great product and presentation. The delivery arrived just in time for me to present the gift. Thank you.
December 18, 2021
Reply from WBCo
Hey Angela,
Thank you so much for taking the time to leave a review, we really appreciate it!
Have a wonderful New Year and stay safe!
Jessie,
WBCo.
I still havent recieved my package
I still havent recieved my package. I dont know if it is the fault of the company or the shipping company. I made the order so long ago that I even forgot about it!
December 13, 2021
Reply from WBCo
Hey Maria,
I am so sorry to hear your order has not arrived. Please get in touch with our Customer Experience Team at - customersupport@westbarnco.com. The girls will get this sorted for you.
WBCo.
I ordered with watermelon flavor but…wrong item
I ordered with watermelon flavor but you sent me coconut!
December 13, 2021
Reply from WBCo
Hey Vida,
I am so sorry about that human error! Please email our Customer Experience Team at - customersupport@westbarnco.com, so we can get this amended for you.
Thank you.
Jessie,
WBCo.
Very fast delivery
I can’t review the product as it is a Christmas gift for my daughter but the speed from placing the order to receiving it at a busy time of the year was fantastic. Thank you. I just hope she likes it!!
December 10, 2021
Reply from WBCo
Hey Rachel,
Thank you so much for taking the time to leave a review, we really appreciate it!
Have a wonderful New Year and stay safe!
Jessie,
WBCo.
Excellent products, excellent company
I recently purchased soap brows and the brow pen. These products are amazing!!! The pen is highly pigmented and gives you the most beautiful brows you can dream of. The soap on the other hand, lifts and holds your brows for the whole day. There is absolutely no other company can beat westbarnco. Also the delivery process was hassle free, organized and quick. I strongly recommend this company. They are simply the best👌👌👌
December 10, 2021
Reply from WBCo
Hello! Awh, thank you so much for taking the time to leave such a lovely review, we really appreciate it!
Have a wonderful New Year and take care!
Jessie,
WBCo.
Have not received my purchase it’s been…
Have not received my purchase it’s been almost 3 weeks.
December 9, 2021
Reply from WBCo
Hey Raquel,
I am so sorry to hear your order has not arrived. Please get in touch with our Customer Experience Team at - customersupport@westbarnco.com. The girls will get this sorted for you.
WBCo.
Reply from WBCo
Hey Jean,
Thank you so much for taking the time to leave a review.
Have a wonderful day.
Jessie,
WBCo.
Sorted after intial hitch!
After an intial problem they were quick to respond and will hopefully recieve my order soon.
Thanks
December 4, 2021
Reply from WBCo
Hey Jennifer,
Thank you for taking the time to leave a review! I am so excited for you to receive your order.
Have a great day!
Jessie,
WBCo.
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