West Midlands Home Improvements Reviews 35

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Great service and communication throughout the build, Mandy was helpful Had a brick garden room built Issues found during the build were rectified immediately Project manager Waseem was also ve... See more

Company replied

Rated 5 out of 5 stars

We are having a single storey extension built with WMHI and so far I can only say they have exceeded my very exacting standards. Everyone has been quick, efficient and very helpful so far. Let’s hope... See more

Company replied

Rated 1 out of 5 stars

Sales guy came round sold me the dream exhautionate amounts took 5k deposit and due to misleading info I asked to not go ahead. I managed to get 3500 and these crooks kept from 1500 for a draft sket... See more

Company replied

Rated 5 out of 5 stars

We had a large single storey extension built by West Midlands home improvements. Found the company easy to deal with they handled the project from start to finish. Their in house architect was not gre... See more

Company replied

Company details

  1. General Contractor

Information provided by various external sources

Specialised in carrying out extensions and new builds, WMHI are the one for you. Whether you wish to convert your garage, extend your loft or refurbish your bathroom, we can meet your needs. Get in touch today to make your house your Dream Home!


Contact info

4.1

Great

TrustScore 4 out of 5

35 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

What a company!

What a company! Professional and builds to the highest standard! So happy that I found this company! Would 100% recommend!

June 28, 2024
Unprompted review
West Midlands Home Improvements logo

Reply from West Midlands Home Improvements

Thanks so much for your 5 star review Kyla! We're glad to hear you were happy with the standard of work completed. Enjoy your new living space :)

Rated 5 out of 5 stars

Had an outhouse/garden office built by…

Had an outhouse/garden office built by the team at WMHI. Completed work quickly and efficiently and listened to all my concerns throughout. Would highly recommend

November 30, 2023
Unprompted review
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Reply from West Midlands Home Improvements

Thank you so much for your 5 star review Manveer! Quick and efficient work is exactly what we like to hear and we're glad to hear that any concerns you had were actively listened to throughout the process. Enjoy your new garden office!

Rated 1 out of 5 stars

I would not touch this company

I would not touch this company! Despite the overwhelming and obvious paid for reviews! They are cowboys, they promise everything and deliver on very little, we are still waiting for all our documents from November, they falsely accuse other Companies of fraud when they themselves are frauds.

Despite someone in your office saying they will hand deliver these certificates you are now saying you will re post them!! Surely a company who have been chased so many times for these documents would make the effort to ensure we get these documents but no you just keep fobbing us off! I will tell you now I will not remove this 1 star as its an honest review of how we have been treated. Why as a customer should I have to come and collect these!!! Just another example of how you have treated us!!!

November 30, 2023
Unprompted review
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Reply from West Midlands Home Improvements

Hi Carrie, we’re really sorry to see that you’ve left a 1-star review. The claims you’ve made about us sourcing fake reviews are entirely false as are any accusations of fraudulent behaviour. Regarding the certifications you’re awaiting from Building Control, we have attempted to send them to you twice already and are posting them again for a third time today so, fingers crossed, you can expect them in your letterbox within the next two days. Furthermore, seeing as you live so close to our head office, you’re also more than welcome to pop in and pick them up or we can have someone come out to you to deliver. Once you have received the certificates, we would kindly ask that you remove this 1 star review here on Trustpilot and the one you’ve also left on our Google Business listing. Despite these reviews, we genuinely hope that you’re thoroughly enjoying your new living space!

Rated 5 out of 5 stars

Amazing Customer Service

I recently had West Midlands Home Improvements complete a single-story extension on my home in Birmingham, and I couldn’t be more thrilled with the results! From start to finish, their professionalism, attention to detail, and dedication to quality were evident in every aspect of the project.

The entire team was a pleasure to work with. They were punctual, courteous, and incredibly knowledgeable, always ready to answer any questions I had. The project was completed on time and within budget, which is a testament to their excellent project management skills.

I highly recommend West Midlands Home Improvements!

May 17, 2024
Unprompted review
Rated 4 out of 5 stars

Ground Floor Extension

The Team have just Completed an extension to the Rear of My House. An Excellent Job Well done. Some Photos will be Provided By WMHI later but i am more than pleased, Ivan

October 24, 2023
Unprompted review
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Reply from West Midlands Home Improvements

HI Ivan, thank you for the positive review. We hope you're thoroughly enjoying your extension!

Rated 5 out of 5 stars

We just had an Orangery built by West…Orangery Extension

We just had an Orangery built by West Midlands Double Glazing Ltd and they have done a fantastic job. All the team worked really hard from start to finish even in the bad weather. Thank you guys . I highly recommend West Midlands Double Glazing to any one who wants to add an extension to their house.

May 5, 2023
Unprompted review
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Reply from West Midlands Home Improvements

Thank you so much for your positive review and kind words!

Rated 5 out of 5 stars

Kitchen Upgrade

We would recommend this company - they were very professional, clean and approachable, during the period they were working on our project.

November 7, 2021
Unprompted review
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Reply from West Midlands Home Improvements

Thanks so much for your 5 star review!

Rated 5 out of 5 stars

good job

Pav came across honest and did deliver on promises. The team did a great job and we are happy with garage conversion work done.

September 7, 2022
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY.

AVOID THIS COMPANY.. CUT CORNERS DONT FINISH JOBS DONT TURN UP... IF THEY SAY 4 WEEKS BE MORE LIKE 8 WEEKS. DONT CARE IF YOU HAVE 4 KIDS.. THEY HAVE NO QUALIFICATIONS IN BUILDING OR RUNNING A COMPANY.. I have all proof from pics and videos... just dont use this company shockin

June 24, 2022
Unprompted review
Rated 5 out of 5 stars

What a brilliant team of Craftsmen.

What a brilliant team of workers. Seven talented members of staff attended my house and sorted out an absolute horror show of a fitted kitchen We cannot thank you enough. Experienced, talented, swift and professional. Thank you so much.

June 9, 2022
Unprompted review
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Reply from West Midlands Home Improvements

Thank you for such a kind, positive and complimentary 5 star review!

Rated 5 out of 5 stars

Excellent, helpful, brilliant

Excellent service

July 3, 2020
Unprompted review
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Reply from West Midlands Home Improvements

Thank you so much, Ms Kaur! We truly appreciate your kind words and are excited for our future projects together!

Rated 5 out of 5 stars

Excellent *****

Excellent- staff was very helpful, supporting and understanding.
Gave good advice how it was going to look through pictures and what work will be involved.
Very through, presentable staff. Work was amazing for my conservatory.
Less mess, job done within time as promised.

June 26, 2020
Unprompted review
West Midlands Home Improvements logo

Reply from West Midlands Home Improvements

Thank you Ruby, glad you are happy with the finished project! We appreciate your kind words

Rated 5 out of 5 stars

Perfect job

Really fast and clean work. The guys were friendly and really efficient. Thanks!

June 26, 2020
Unprompted review
West Midlands Home Improvements logo

Reply from West Midlands Home Improvements

Thank you Michael, glad our team lived up to expectations and beyond. We appreciate you taking the time to provide feedback. Thank you

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