5 Star Service. Normally, I definitely love a lot about Whisky Auctioneer. Unfortunately, the website underwent a unique and extensive website overhaul. I'm sure stuff is getting better now, but at th... See more
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Review summary
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Excellent service and smooth transaction process. My bottle sold for more than I originally paid at auction, but after buyer and seller fees the overall investment result was negative. Great platform... See more
Company replied
EU lots... But 5⭐ will be given when also UK lots without all extra taxes are available for EU and otherwise. Nothing wrong with this beautifull wish or what?
Company replied
Your shipping fees can be better. I've stopped bidding on your site because the shipping makes it cost prohibitive to get bottles from you.
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Company details
Written by the company
Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.
Contact info
PH1 3FN, Perth, United Kingdom
- info@whiskyauctioneer.com
- whiskyauctioneer.com
4.1
Great
306 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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This auction site has been very…
This auction site has been very transparent in pricing and process. They are very communicative and the shipping process is easy and affordable.
February 25, 2025
Reply from Whisky Auctioneer
Thank you for your positive feedback! We're glad to hear that you found our pricing transparent and the shipping process efficient. It's always great to hear that our communication is appreciated as well!
Megan - Whisky Auctioneer
Greedy Company
I made a big purchase over 5K and asked to split an invoice which was done to me before due to bank daily limits. They never reply to my request after days they reply saying NO and charged a late fee. After I reached out asking for their help. How hard is to split an invoice in 2??? Besides being lazy employers at giving customer service, They only care about making a few bucks and not the customers. Greedy company.
Highly disappointed
February 25, 2025
Reply from Whisky Auctioneer
Hi Mike. I'm sorry to hear of your frustrations with your invoice. I've discussed your review with our senior management team who replied same day to both your emails. They advised that you were made aware that we could accept a split payment if you paid by bank transfer. Please do reach out to us again if there's anything else we can support you with.
Megan - Whisky Auctioneer.
Always a great experience
The ease of using the auction is great. There are Whiskey's and brandies that I can't find anywhere else. I have enjoyed building my Collection. I find great value with the auctions.
February 17, 2025
Reply from Whisky Auctioneer
Thank you so much for your kind review, Donald! We're delighted to hear that you're enjoying the auction process and finding unique bottles to add to your collection. We appreciate your continued support!
Megan - Whisky Auctioneer
Excellent customer service and…
Excellent customer service and lightning fast response time. Love this auction site!
February 17, 2025
Reply from Whisky Auctioneer
Thank you for your great review, Brian! We're so glad to hear that you're enjoying the service and our quick response times. We look forward to having you back for more great auctions!
Megan - Whisky Auctioneer
The utmost!!
Whisky Auctioneer is by far the best auction house I've ever worked with on my whisky collection.
Having successfully auctioned off almost 1000 bottles through them, their professionalism and integrity is beyond expectations!!
February 21, 2025
Reply from Whisky Auctioneer
Thank you, Alan, for the fantastic review! It's wonderful to hear that you've had such a positive experience with us over the course of auctioning off nearly 1,000 bottles. We’re honored to be part of your whisky collection journey.
Megan - Whisky Auctioneer
Smooth experiences.
Great information on items and pictures. Always reply back quickly and packaging done right. Only flaw would be shipping information, but sometimes that can be understandable.
February 21, 2025
Reply from Whisky Auctioneer
Thank you, Ken, for your thoughtful feedback! We're happy to hear that you've had a smooth experience with us overall, and we appreciate your feedback about shipping information. We’re always working to improve! Please do reach out to our Client Service team if there's anything we can support you with.
Megan - Whisky Auctioneer
Great company to deal with .
Great company to deal with .
I love looking at all the expensive bottles and then bidding on the ones I can actually afford .
I've also found new distillerys through browsing that I would never have ordinarily have seen or considered.
February 13, 2025
Reply from Whisky Auctioneer
Thank you for your kind words, Samuel! We're so glad that you enjoy browsing our auctions and discovering new distilleries. We strive to offer a wide variety of bottles for all tastes and budgets.
Megan - Whisky Auctioneer
PROBLEM SOLVED
I sent 3 emails with requested documents (ID + place of residence) regarding the offer price + 2000£.
Never received any reply!
February 20, 2025
Reply from Whisky Auctioneer
Thanks for your review Michel. Your comments have been shared with our senior management team for investigation.
Great experience throughout the…
Great experience throughout the auction, there was a small hiccup with the payment the next day, this was resolved promptly and efficiently. Delivery was also quite quick. Very happy with the service.
February 12, 2025
Reply from Whisky Auctioneer
Thank you for your wonderful review, Harry! We're so glad to hear that, despite the minor hiccup, you were pleased with our prompt service and delivery. We appreciate your continued trust in us!
Megan - Whisky Auctioneer
Postage over-priced, whisky corked
Bidding process easy enough, and fast efficient payment and dispatch service once you win an item. However I have given them two stars only as the postage is very expensive, at £10 a bottle, plus you get charged tax on this so its actually £12! The other costs involved in bidding are clearly explained, but all the same it adds a considerable amount to the final charge, so buyer beware. I was also unfortunate in that the very first bottle I won turned out to be corked - the cork was totally rotten, broke in half when I carefully tried to open it, even though sealed, and the whisky stank of mildew, so it went down the sink! Again they are up front about warning you about this possibility, but if you intend drinking what you win, or giving as a gift etc, rather than just storing for the future to resell, be very aware of this and adjust your bid accordingly. My purchase was not a particularly old bottle (probably stored about 20 years-ish)) so I was quite surprised when it turned out to be rank!
February 12, 2025
Reply from Whisky Auctioneer
Thanks for your review Michel. Your comments have been shared with our senior management team for investigation.
Reply from Whisky Auctioneer
Thanks so much for your kind words! We're really pleased you had a positive experience.
Megan – Whisky Auctioneer
Quick answer
February 17, 2025
Reply from Whisky Auctioneer
Thank you for the 5-star review!
Megan - Whisky Auctioneer.
Reply from Whisky Auctioneer
Hi Danny, thanks for your review. Pleased to hear you've managed to secure a few good bottles from Whisky Auctioneer.
Megan - Whisky Auctioneer
Very good service.
February 12, 2025
Reply from Whisky Auctioneer
Thanks for the 5-star review Vien - much appreciated. We're pleased to hear you've had a good experience with Whisky Auctioneer.
Megan - Whisky Auctioneer
Easy and quick delivery
Easy and quick delivery, quick and professional response to any query
February 5, 2025
Reply from Whisky Auctioneer
Thanks for this great review. We're always happy to hear that our service has met customer expectations.
Megan - Whisky Auctioneer
Buying at auction
I intended to buy more but because of way auction ends. Because all the auction carried on for around 5 hrs after the 7 o'clock plus 2 minutes time. I would have preferred a defined ending time. I was bidding on four bottles but because I did not know how much the No1 bottle would make and adding on commission etc, I was surprized what I did get it for I could have afforded more and again as you will have seen I missed bottle No4 on a last second counter bid. So in my opinion a defined end time on each bottle would have allowed me to concentrate on my purchasing allowance as not to over spend but happy with what I got just my opinion
February 12, 2025
Reply from Whisky Auctioneer
Thanks for your review. We really appreciate all customer feedback and take it into consideration when reviewing our processes. Our auctions will end anytime from 7pm (UK Local Time). Once 7pm is reached, activity on any item will prolong the ENTIRE auction by a further 2 minutes. This means that the entire auction will end when there has been no bidding activity placed within the last two minutes after 7pm. The auction will usually take several hours to finish after 7pm has passed. Please do reach out to our Client Service team if you wish to discuss this further.
Megan - Whisky Auctioneer
Reply from Whisky Auctioneer
Thanks for the 5-star review Mr Garner - we appreciate you taking the time to leave us this and we're pleased to hear you've had a great experience with Whisky Auctioneer.
Megan - Whisky Auctioneer
Good choice well packed and quick post
February 11, 2025
Reply from Whisky Auctioneer
Thanks for your feedback Cavan. Delighted to hear you've benefitted from our quick and safe delivery!
Megan - Whisky Auctioneer
Reply from Whisky Auctioneer
What a great review Lee-ming. Thank you for sharing your feedback with us - it's always much appreciated.
Megan - Whisky Auctioneer
Reply from Whisky Auctioneer
Thanks for the 5-star review! Much appreciated.
Megan - Whisky Auctioneer
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