5 Star Service. Normally, I definitely love a lot about Whisky Auctioneer. Unfortunately, the website underwent a unique and extensive website overhaul. I'm sure stuff is getting better now, but at th... See more
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Review summary
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Excellent service and smooth transaction process. My bottle sold for more than I originally paid at auction, but after buyer and seller fees the overall investment result was negative. Great platform... See more
Company replied
EU lots... But 5⭐ will be given when also UK lots without all extra taxes are available for EU and otherwise. Nothing wrong with this beautifull wish or what?
Company replied
Your shipping fees can be better. I've stopped bidding on your site because the shipping makes it cost prohibitive to get bottles from you.
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Company details
Written by the company
Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.
Contact info
PH1 3FN, Perth, United Kingdom
- info@whiskyauctioneer.com
- whiskyauctioneer.com
4.1
Great
306 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Whisky Auctioneer
Hi Craig. Thanks for your review. All customer feedback is appreciated. We are proud to serve customers from all around the world and are constantly reviewing our processes and delivery partners to ensure we are providing quick and safe transit for customer bottles. Please do reach out to our client service team to discuss your options and make sure you're getting the best from your Whisky Auctioneer experience.
Megan - Whisky Auctioneer
Terrible shipping quality from the UK
I have been extremely disappointed in my experience with receiving bottles from Whisky Auctioneer, specifically lots delivered from the UK. No matter how many times I ask, they ship the bottles in flimsy boxes that don't support their weight and cheap bubble wrap that gives little protection. This is quite a contrast to the bottles being shipped from the EU that are shipped impeccably. Unfortuantly I can't purchase expensive bottles through them anymore, as I don't trust that they will arrive without damage. It's a real disappointment.
January 15, 2025
Reply from Whisky Auctioneer
Hi Zion. We're sorry to hear about your experience. Safe, secure and quick shipping is very important to us, and we are always optimising this to ensure customer satisfaction. I have spoken with our Senior Management team who have advised they've been in touch with you to discuss your experience.
Megan - Whisky Auctioneer
Great experience and prices just wish…
Great experience and prices just wish you guys was in the states shipping a little bit pricey
January 21, 2025
Reply from Whisky Auctioneer
Thanks for your review Keith. We're pleased to hear you've been able to take advantage of our global shipping. We're always reviewing our delivery processes and partners to ensure we can provide quick, safe and affordable shipping. Your comments have been noted and we appreciate you reaching out.
Megan - Whisky Auctioneer
Good colletion of American whiskey.
Good colletion of American whiskey.
Fast shipment.
Keep upp the good work
Stig
January 14, 2025
Reply from Whisky Auctioneer
What a great review - thanks for taking the time to share your experience.
Megan - Whisky Auctioneer
Your shipping process
Your shipping process, which used to be very efficient and good, has completely gone the other way. You charge 75 quid for shipping ONE bottle, and it arrives via UPS ground, ONE MONTH after I paid for said item. This is the second time this has occurred, it makes me not want to use your service any longer.
January 21, 2025
Reply from Whisky Auctioneer
Hi George. Thank you for your review. We're sorry to hear we've not met your expectations this time.
Our client service team have tried to reach out to you to discuss your comments but haven't managed to get in touch. We are always reviewing our shipping and delivery partners to ensure we can provide the very best in safe and efficient shipping at a reasonable price. All our delivery estimates and shipping fees can be found on our website.
Megan - Whisky Auctioneer.
Reply from Whisky Auctioneer
Thank you for the lovely feedback! We're so glad to hear you had a great experience with us. Best wishes, Eilidh at Whisky Auctioneer.
They do a great job!
They do a great job! Everything arrived safe and was a nice auction.
January 13, 2025
Reply from Whisky Auctioneer
Thank you for the five star review! We're so glad to hear you had a great experience with us. Best wishes, Eilidh at Whisky Auctioneer.
I enjoy my bidding experience with…
I enjoy my bidding experience with Whisky Auctioneer
January 11, 2025
Reply from Whisky Auctioneer
Thank you for the kind feedback! We're so glad to hear you had a great experience with us and look forward to welcoming you back next month! Best wishes, Eilidh at Whisky Auctioneer.
Great selection and smooth process
Great selection and smooth process. My only issues are shipping is a bit long (it is overseas) and calculating final cost is difficult. Nevertheless, I am satisfied with everything overall.
January 15, 2025
Reply from Whisky Auctioneer
Hi William, Thanks for your kind words! We're delighted to hear you enjoyed our selection and had a smooth experience with us. We understand that international shipping can take a little longer, and we appreciate your patience. If you ever need assistance with an order, please don’t hesitate to reach out—we’re happy to help! Best wishes, Eilidh at Whisky Auctioneer.
Reply from Whisky Auctioneer
Thank you for the kind feedback! We're so glad to hear you felt supported throughout your experience with us. Best wishes, Eilidh at Whisky Auctioneer.
Great experience!
I found the rare collectible I was looking for. Bid. Won. And it was shipped with a few weeks to the USA. Could not have been any better of a process!
January 13, 2025
Reply from Whisky Auctioneer
Hi Joe, thanks for the amazing review. We're glad we could help you find the right bottle and that the experience from start to finish was enjoyable. Best regards, Eilidh at Whisky Auctioneer.
Understand total costs before bidding
I thought the auction went well. The pricing is not clear. I thought my credit card would be charged to the number I saw on the invoice, but it was much higher. No explanation anywhere. Shipping international takes a bit longer than domestic shipping so be prepared to wait a bit. Won auction on 1/6 and received 1/28.
January 13, 2025
I'm so glad I was able to get my hands…
I'm so glad I was able to get my hands on my favorite Imperial.
January 13, 2025
Reply from Whisky Auctioneer
Hello, thank you for taking the time to leave us such a kind review. We're glad that we could help you find your favourite bottle of Imperial (a wonderful distillery!). We hope to welcome you back soon. Kind regards, Eilidh
Reply from Whisky Auctioneer
Hello, thank you very much for taking the time to leave a five-star review. We're so glad to hear your positive feedback about our auction site! Thanks, Eilidh at Whisky Auctioneer.
People are great
People are great. Shipping cost is extra extraordinary to the US. When sending more than five bottles, the typical cost is $20-$25 a bottle. The auctioneer price for shipping is almost double that. I purchase 15 bottles. The shipping should not have been more than $300. It was closer to 500. When one has to factor in such a high shipping cost, it means the bids are quite a bit less because of that.
January 11, 2025
Reply from Whisky Auctioneer
Thanks for your review. All customer feedback is appreciated. We are proud to serve customers from all around the world and are constantly reviewing our processes and delivery partners to ensure we are providing quick, safe and reasonably priced shipping for customer bottles. Please do reach out to our client service team to discuss your options and make sure you're getting the best from your Whisky Auctioneer experience.
Reply from Whisky Auctioneer
Hello, Thank you so much for the 5 star review! Thanks, Eilidh at Whisky Auctioneer.
Reply from Whisky Auctioneer
Hi Philip, Thank you for your feedback! We're glad you had a good experience and appreciate your patience. Best wishes, Eilidh at Whisky Auctioneer.
Very bad picture in the Auctions
Very bad picture in the Auctions. And a lot of Tax for buyers.
January 9, 2025
The Best whisky auction site.…
I have had best of the experiences dealing with Whisky Auctioneer for over 6 years.They are very professional and attend your queries promptly.
January 7, 2025
Reply from Whisky Auctioneer
Hi Krishna, Thank you so much for the 5 star review! It's great to hear that you've had such positive interactions with us over the past 6 years. Thank you for your continued loyalty - it's so appreciated! Thanks, Eilidh at Whisky Auctioneer.
Fantastic from start to finish
Fantastic from start to finish, the auction is set up professionally and is easy to navigate, a little luck is always handy to win, from there on the communication, packaging and delivery were excellent, highly recommended and looking forward to many more auctions to broaden my collection.
January 7, 2025
Unprompted review
Reply from Whisky Auctioneer
Hi Sean, thank you so much for your kind words! We're delighted to hear that you had a fantastic experience from start to finish. We appreciate your recommendation and look forward to having you join us in many more auctions to help expand your collection. Best of luck for future bids! Best wishes, Eilidh at Whisky Auctioneer.
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