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Wicken Toys Ltd Reviews 6,613

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting items like balance bikes, trampolines, and climbing frames. Many appreciate the efficient and prompt delivery service, often noting that items arrived quickly and as expected. The staff also receives frequent commendation for being helpful, knowledgeable, and friendly, making the overall purchasing experience smooth from start to finish. However, some customers experienced issues with delivery, citing instances where next-day delivery took longer or where delivery instructions were not followed. A few people also found the assembly instructions for certain products to be misleading regarding the time and tools required.

What people talk about most

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and efficient... See more

Product

Consumers generally express satisfaction with the products, highlighting their quality, sturdiness, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the great service from... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the helpfulness and friendliness of... See more

Order

People report positive experiences with order. Customers frequently praise the easy ordering process and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great website and all the accessories in stock for my nephews birthday present. Delivered next working day as promised by the company’s delivery company. Regards the product a BERG Biky balance... See more

Rated 5 out of 5 stars

Ordered a Berg rectangular trampoline on Saturday night and it was delivered on Tuesday. Really impressed with the communication and the delivery. The trampoline was taken up 20 steps to get to the... See more

Rated 5 out of 5 stars

Great service from start to finish. It’s great to see a business providing this service so well given the present economic and political landscape in the UK.. The delivery man was top notch as well. W... See more

Rated 5 out of 5 stars

Fantastic place to see so many climbing frames and trampolines. Our children loved being able to try everything, which really helped us decide what we wanted. Very helpful service, but not at all push... See more


Company details

  1. Toy Store
  2. Children's Toys Store

Written by the company

Wicken Toys was established in 1992, we now have the largest outdoor dispaly site of childrens outdoor play equipment in the UK! Please come along and let your children try before you buy. We stock metal and wooden climbing frames, swings, slides, trampolines, go karts, pools and many more fun outdoor games.

Wicken Toys Ltd Details

Written by the company

Great Customer Service
Call us free on 0800 587 1066 We answer the phones: 8am - 6pm Mon - Fri 10am - 5pm Weekends
Biggest Display in the UK!
There is no where else in the UK that has more climbing frames, trampolines or swing sets on display, we have the biggest display of outdoor play equipment in the UK! Whether you are looking at a trike or an expensive climbing frame, you can get an idea from looking at a picture on a web site but you can not beat actually seeing it and even giving it a shake to see how sturdy it is. We leave you alone while you look and try the different items but we are available if you do have any questions or would like any help but we will not chase you around while you are looking.
Free Delivery over £120.00
All orders over £120.00 FREE delivery. All orders up to and including £120.00 delivery charge £4.95.

Contact info

Visit Our Display Site

Buy online or visit our display to ensure you buy the correct item!

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Another great product from Wicken toys

I ordered a swing/ slide set from Wicken toys. They have an excellent customer services, they keep you very well informed about the delivery. The set came with all the instructions and required pieces. Most of all, the order arrived the following day. What more can you ask for. Absolutely brilliant .

February 18, 2026
Rated 5 out of 5 stars

Great bike

Great bike, perfect for my little one and she loves it. I also like that in comes with free bell. Definitely would recommend this.

February 23, 2026
Rated 5 out of 5 stars

A Christmas Miracle

My order hadn’t shown up on the delivery date and I was unable to get in contact with the courier. I phoned Wicken and team immediately sprung to action, got hold of the courier and confirmed that the order was lost in transit. It looked like we wouldn’t be getting it before Christmas but Wicken immediately dispatched a replacement. Fortunately for everyone involved, the original order turned up two days later!

December 23, 2025
Rated 5 out of 5 stars

Brilliant customer service from this…

Brilliant customer service from this company. We had an issue with a part getting damaged during our "self build" and company arranged a replacement from the manufacturer at no extra cost. Would recommend ordering from them but next time I'll pay them to do the build!

October 9, 2025
Rated 5 out of 5 stars

I called Wicken Toys regarding a second…

I called Wicken Toys regarding a second hand Berg go kart. The man I spoke to was so helpful and was able to find the exact year of make and whether any new accessories would fit. He gave me information regarding the new models of the go kart and he was so informative that I decided to buy a brand new Berg go kart. It was delivered promptly and all assembled with the people who delivered it being so helpful and explaining how everything worked. My son absolutely loves it and o could not recommend this company more. We are delighted and will be purchasing any new accessories for the go kart for my son’s birthday from this company as well, even though we are based a considerable distance away. 5 stars all round!

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great bike

Great bike - arrived quickly. Communication was great and the delivery driver was polite.

November 28, 2025
Rated 4 out of 5 stars

Good Product, Communication to improve

The purchase of my trampoline was easy. And at a decent price for a Berg Trampoline.
The only issue I had was the communication about delivery. I ordered an inground trampoline and a cover. So it would be 2 packages. When delivery came I was out but I have doorbell cameras that caught only 1 package being delivered. But no communication from Wicken about the missing package. I had to ring to find out that the second package wasn't in stock so would be delivered separately and I would be contacted when that happened.
Eventually the second package arrived (but I wasn't advised by Wicken it was back in stock).

So the product itself is good, the communication needs improving.

November 24, 2025

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