Great website and all the accessories in stock for my nephews birthday present. Delivered next working day as promised by the company’s delivery company. Regards the product a BERG Biky balance... See more
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Ordered a Berg rectangular trampoline on Saturday night and it was delivered on Tuesday. Really impressed with the communication and the delivery. The trampoline was taken up 20 steps to get to the... See more
Great service from start to finish. It’s great to see a business providing this service so well given the present economic and political landscape in the UK.. The delivery man was top notch as well. W... See more
Fantastic place to see so many climbing frames and trampolines. Our children loved being able to try everything, which really helped us decide what we wanted. Very helpful service, but not at all push... See more
Company details
Written by the company
Wicken Toys was established in 1992, we now have the largest outdoor dispaly site of childrens outdoor play equipment in the UK! Please come along and let your children try before you buy. We stock metal and wooden climbing frames, swings, slides, trampolines, go karts, pools and many more fun outdoor games.
Wicken Toys Ltd Details
Written by the company
- Great Customer Service
- Call us free on 0800 587 1066 We answer the phones: 8am - 6pm Mon - Fri 10am - 5pm Weekends
- Biggest Display in the UK!
- There is no where else in the UK that has more climbing frames, trampolines or swing sets on display, we have the biggest display of outdoor play equipment in the UK! Whether you are looking at a trike or an expensive climbing frame, you can get an idea from looking at a picture on a web site but you can not beat actually seeing it and even giving it a shake to see how sturdy it is. We leave you alone while you look and try the different items but we are available if you do have any questions or would like any help but we will not chase you around while you are looking.
- Free Delivery over £120.00
- All orders over £120.00 FREE delivery. All orders up to and including £120.00 delivery charge £4.95.
Contact info
Whittlebury Road, MK19 6BJ, Milton Keynes, United Kingdom
- 01908 571233
- sales@wickentoys.co.uk
- wickentoys.co.uk
Visit Our Display Site
4.9
Excellent
7K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Very fast service
November 21, 2025
Our first time ordering with Wicken…
Our first time ordering with Wicken Toys, we ordered a Berg Balance Bike for our son. Website was easy to use, great price, really fast dispatch and delivery. Would recommend.
November 28, 2025
Wicken Toys...highly recommended!
We have ordered from Wicken Toys several times now and each time it has been fantastically smooth from start to finish. Great quality items at a good price, and perfect, prompt, delivery. Very pleased once again and will not hesitate to purchase from Wicken Toys again in the future. Would highly recommend!
November 17, 2025
Excellent service
A very easy ordering service with next day delivery and we were kept well informed with delivery times.
October 20, 2025
Excellent service
Excellent service. Our new trampoline is a very welcome replacement for the previous one which had been bounced on constantly for the past ten+ years.
November 3, 2025
Excellent knowledge and advice
Excellent knowledge and advice. Speedy delivery . Would 100% recommend.
October 27, 2025
Packaged very well and arrived on time.
October 19, 2025
great product and service
Product was in stock, price was reasonable, delivery was on time and the driver was polite and helpful
October 1, 2025
Highly recommended!
Headlines: Great service, great product, would highly recommend both!
We needed a new climbing frame/swing set as our children had outgrown the one we already had. We realised that anything picked up off the high street wouldn't be big enough so we needed to look further afield.
After much research we decided to go with the Berg Playbase Extra Large Active Set. At the time of writing this was nearly £2,000 so it represented a significant investment. My fear with something like this is: what if there's a problem with it? Because of this I researched both Berg (the manufacturer). and Wicken Toys (the retailer) in detail. One thing that stood out for Wicken Toys is that they use their own delivery staff. This was really important to me as, given the price, I wanted as little exposure as possible to the potential for damaged, delayed or missing packages.
Wicken Toys aren't a chain and are based in Milton Keynes. Given that we're in Yorkshire we expected to wait for delivery.
We placed the order around noon on a Tuesday. Two hours later we got a call asking if they could deliver the following day.
By noon the following day Wicken Toys' delivery van was outside the house unloading two very-well packaged and undamaged boxes. The delivery driver would have - if we'd paid for the option - installed the climbing frame and he very helpfully offered construction advice before he left.
One thing that always concerns me about high-value, self-build purchases, is that a single missing screw could derail the entire construction. As I'm sure anyone with children will know, sometimes the only thing worse than not having a new climbing frame is having a climbing frame in boxes on the patio. We didn't have any missing parts but Berg also don't include any spares (screws, washers etc) in the box. The delivery driver, however, assured me that if there were any issues, all we had to do was call the store and they'd take the missing part from their stock and send it up to us which was all I needed to hear to relax.
Both people I spoke to at Wicken Toys were attentive and polite and, though not needed, I am confident that they would have been able to resolve any issues had they arisen.
The Playbase itself is amazing - it's clearly a premium product that is built to last. Construction does take time and part of me does wish I'd paid for the installation option but it's up now, our children love it, and it is really, really sturdy. It's been up for a month now and it remains absolutely faultless - we are really pleased with this purchase and it's an amazing addition to the garden!
September 23, 2025
Good all round
The product is great, the price was good, the website easy to navigate, and delivery was swift.
What more could you ask for?
September 5, 2025
Good communication re delivery and all…
Good communication re delivery and all on time as promised
September 7, 2025
Exactly as ordered - Good Fun...!
The kart we ordered arrived exactly when it was supposed to and was well-packaged and complete with all parts. It was straightforward to assemble and our 4 year old grandson loves driving it around the garden.
August 20, 2025
Brilliant climbing frame and slide for…
Brilliant climbing frame and slide for daughter (4). Being able to see all the products was also great. Delivery was also fast and smooth.
August 18, 2025
Excellent customer and build service!
August 18, 2025
Self Assembly instructions misleading
I ordered the Plum Wooden Monkey Bars with metal rungs for my grandaughter. The delivery service was good and the wooden structure does seem robust. However the assembly (no e) was certainly not 'easy' and it took us far longer than '2-3 hours' and required tools we did not own.
Eventually having got it up it was not straight!
I phoned for advice and was basically told I should have paid the extra £200 to have it put up for me!
Maybeyou should be more honest and helpful in your descriptions.
August 1, 2025
Reply from Wicken Toys Ltd
Hello I am pleased to see that you thought our delivery and service was good but disappointed we only received a 2 star review due to what I think are your DIY skills… sorry! We hope that your grandchild enjoys the monkey ladder and that you have been able to make the adjustments that we suggested.
I called Angela before posting this reply and discussed the point that I felt it looked really bad / misleading that they had put:
“I phoned for advice and was basically told I should have paid the extra £200 to have it put up for me!”
I talked it through with Angela and she did say that they had to go online to get the £200 installation cost and that it was third hand from her son but it must have been how he felt at the time and that I should just post my reply.
Angela called us on Wednesday 27th to advise us that the monkey bars that they installed themselves were not looking right and looked twisted. She was unhappy with how long it took her and her daughter in-law to install it. Angela also pointed out that she had to go and purchase tools to install it as they did own them. We asked Angela to send us pictures / video so that we could see what they were referring to. Angela said she would send us a video as that would show it best. It is the manufacturer that advises how long it takes to build the items and we had not had similar reports from other customers.
We received the video on Thursday 28th at 11:28am. We reviewed the video and thought we could see where the problems were with regard to the way they had been installed. We called Angela back but did not get through so we followed up with an emailing (14:45) asking for a call back as it would be easier to go over the issues.
Angela’s son called us back and I went through the issues with the installation with him. At no point did I say they should have paid £200 to have them installed. In order to get her son to understand that I knew what I was talking about with regard to installing the monkey ladder, I explained that I had built lots of them as lots of customers pay for installation.
Despite this negative experience, we will always try to help customers when they have issues.
Chris
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