Products arrived broken. They literally sent a glass dome in a plastic bag, no bubble wrap or in a box. It arrived, as you can imagine, smashed in pieces. They have said they will resend another- whic... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I emailed tang shao on 28Aug2025 Re: I requested Return and Refund instructions. Item not as depicted in online ad. Especially the "Key Hooks"-NOT AS PICTURED-CHEAP tang Shao Replied on 28Aug... See more
Company replied
If I could give 0 stars I would. My final product looked nothing like my image submitted. I contacted the seller via the email on their website and had no reply. I went through PayPal and contacted th... See more
Company replied
Ordered a personalised Cross for my son’s grave. It arrived smashed into three pieces. The quality (or lack thereof) is WOEFUL. Balsa-wood - this thing would break in a stiff breeze. The inscr... See more
Company replied
Company details
Written by the company
We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers. Providing perfect products and services for every customer is our service tenet!
Contact info
Room 605, No. 10, Jinzhou North Road, Cangshan District, Fuzhou City, Fujian Province, China, 350007, Fujian, China
- sale@withgifts.com
- withgifts.com
1.9
Poor
309 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Withgifts
Dear Customer:
Thank you for taking the time to provide us with your feedback. Your satisfaction is our top priority. We are unable to locate your order at this time. If you have any questions regarding your order, please feel free to contact our customer service directly by emailing sale@withgifts.com. We will assist you in resolving any issues.
Undecided
I’ve just ordered a very personal gift from here. The website looks good and what they’re offering but the reviews are saying something else. Nearly £40 I paid for this item I’m debating whether to cancel it as it’s a sentimental personal gift for a deceased loved one and also £40 may not seem a lot but I don’t want to waste my money!
July 25, 2025
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Absolutely pathetic and scammers!
Absolutely pathetic and scammers!
It does not even worth zero star, but negative.
I've lost my money, which was paid thru PayPal. PayPal also support this scammers because they get paid by these scammers.
I've stopped using both, PayPal and any online retailers outside Australia.
June 26, 2025
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email again: sale@withgifts.com
I would give it a zero but there not an…
I would give it a zero but there not an option. Cheap nothing like what was advertised.
Do not buy!
Received picture with a broken frame.
After going back and forth with customer service lady for a couple weeks she argued with me and only gave me fifty percent refund. The item is broken and it looks ridiculous. Do not buy!
It also took weeks and weeks to receive shipping is slow.
Could not review item before purchasing.
June 29, 2025
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email again: sale@withgifts.com
Complete scammers
Complete scammers. The purchased product doesn’t arrive, they take more money than initially advertised and they use your bank details to empty all of your accounts.
The police have been notified.
July 5, 2025
Unprompted review
Reply from Withgifts
Dear Customer: Thank you for taking the time to report the logistics problem to us. Our customer service staff are tracking the logistics in real time. If you have not received the package, you can contact our customer service staff through email. We look forward to the opportunity to correct the problem and provide you with the best solution. Please feel free to contact our after-sales customer service directly by sending an email to sale@withgifts.com
Great idea, terrible materials.
Although I do love how the item came out, I really wish they would’ve used better quality materials considering the price it was. The cup was threaded differently from the lid. It does not sit in the position where you could comfortably drink it from. It leaks terribly and if not consistently held 100% standing up, it will dribble everywhere. Shipping was a lot longer than expected as well.
June 21, 2025
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email again: sale@withgifts.com
It came broken but did come in time
It came broken but did come in time
May 15, 2025
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email again: sale@withgifts.com
They are just thief in very nice and…
They are just thief in very nice and polite way
May 9, 2025
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email again: sale@withgifts.com
I was a bit worried when I saw a lot of…
I was a bit worried when I saw a lot of bad reviews so when my purchase arrived I was very surprised the quality was good and the print was perfect, quick delivery as well.
May 6, 2025
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Picture Dartboard
Order was correct and the price was reasonable. Dartboard handy and well received by friends and coworkers. Photo and name were perfect. Job well done. Will use this site again
May 10, 2025
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
VERY BAD EXPERIENCE
DO NOT PURCHASE FROM THIS SITE !!
WASTE OF MONEY!!!
YOU WILL REGRET DOING IT!!!
Misleading information by the company ie- Navy Blue - I have their picture and I have the items - In no way are they Navy Blue .
I cannot post pictures here but I will post on YouTube, X, Tic Toc and Facebook.
Another Chinese company with no accountability - no doubt they will respond to this with some odd version of their truth.
Facts are simple I ordered 4 Navy Blue cushions- I did not receive 4 navy blue cushions
They have custom printing on them- so useless to anyone else.
I asked for a refund- sent many pics
They will not admit their misleading information and therefore will not refund my money.
You asked me to contact you again- which I have done - but received no response -as for Trust Pilot asking me to add to my information- once again
The customised cushions are completely wrong colour , the website is very misleading as the Navy Blue colour I ordered is definitely not Navy Blue - they claim it’s the picture quality.
That is deceptive and misleading and I would never have purchased them.
As directed by trust pilot I made contact again with the company- to no avail- They responded saying my ph did not show the colour correctly - I may have placed the order on my ph - but I spent my time looking on a computer and subsequently compared all examples on several different devices.
I would like a full refund for misleading and inaccurate advertising on an item that is customised- they want me to send it back at my expense for 70% refund!!! Items they cannot use and that are incorrect for me
Not good enough!!!
Or
10% refund and a voucher for my next purchase
I will never purchase from this site again
BE WARNED
DO NOT PURCHASE FROM HERE !!
May 23, 2025
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email again: sale@withgifts.com
Very quick delivery but there was a…
Very quick delivery but there was a scratch on the piece of jewellery
but love what you guys did inside the locket
May 8, 2025
Unprompted review
Reply from Withgifts
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
Poor quality. No refund. Bad communication.
I purchased a photo projection necklace for my sister in law when her mum died. The jewellery was fine but the image was covered in marks. My daughter instructed me to gently clean it with a glasses cloth. She had ordered from a different company and that was the instruction. When I did, half the image wiped off. The company offered me an exchange but I refused as I suspect the replacement would be just as poor quality. I asked for a refund (the item was not cheap) and have not heard from them since!
DO NOT PURCHASE FROM THIS COMPANY.
The company response (below) is clearly generic. They HAVE all the details and photos. They have since offered me a 30% refund and a $10 voucher to use at their online store. They even encouraged me to share it with others. WHAT A JOKE!!!
March 2, 2025
Unprompted review
Reply from Withgifts
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
I have just received my second order of…
I have just received my second order of 3d Photo Chrystal candle holder and I am so happy with it. Also only took 12 days from date of order. Would highly recommend. Thank You
January 29, 2025
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Received item and quality of photos…
Avoid this business! Cheap and poor quality.
Received item and quality of photos that were printed is appalling. I've requested a refund. Not happy.
Update: They haven't refunded me my money after sending them photos of the poor quality of the item. I am now escalating the matter to the ACCC.
January 2, 2025
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email again: sale@withgifts.com
I have not received my item & would…
I have not received my item & would like a refund. I do not have any contact information to contact seller about this issue.
November 20, 2024
Unprompted review
Reply from Withgifts
UJ780296703YP=EM100029905590CA（Tracking number）The package has been successfully delivered. Phone: 289-301-8916 Online hours: Monday to Friday 10:00-17:30 (closed on local statutory holidays) Email: office@emileps.com
our after-sales customer service again directly by sending an email again: sale@withgifts.com
Doesn’t look anything like the original…
Doesn’t look anything like the original image for the design etc. it is nice clear crystal and then just block like picture.
December 10, 2024
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email again: sale@withgifts.com
Not quality…
Just not quality and much smaller than expected. Cheap balsam wood. Costs too much for what you get. Dissatisfied.
December 6, 2024
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email again: sale@withgifts.com
Scammers
Hello, I would like to share my story with other people because I know that it is an issue that has been happening really often here in Canada. I ordered a package for my nephews I got scammed twice. The website was not providing true pictures but when my package arrived it I have footage of the delivery guy stealing my package!!! I would like to share that so other people could pay more attention when ordering things..
December 5, 2024
Unprompted review
Reply from Withgifts
Hello, if the logistics shows the receipt, but the package is not received, it may be the following situation
1. The goods are delivered to the mailbox address;
2. The goods are signed and accepted by neighbors, friends, front desk, and guard;
3: it may also be signed by the post office.
If none of the above verifications have received the goods, please complain to the local service provider as soon as possible, feedback that the goods have not been received, and provide the complaint record number or the post office will issue a certificate of non-receipt of the goods, so that the service provider can check.
If you have any questions, please feel free to contact our after-sales customer service directly by sending an email: sale@withgifts.com
Very Good Communication
Ordering updates and shipment tracking info was very timely. Nice looking product.
November 25, 2024
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
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