Products arrived broken. They literally sent a glass dome in a plastic bag, no bubble wrap or in a box. It arrived, as you can imagine, smashed in pieces. They have said they will resend another- whic... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I emailed tang shao on 28Aug2025 Re: I requested Return and Refund instructions. Item not as depicted in online ad. Especially the "Key Hooks"-NOT AS PICTURED-CHEAP tang Shao Replied on 28Aug... See more
Company replied
If I could give 0 stars I would. My final product looked nothing like my image submitted. I contacted the seller via the email on their website and had no reply. I went through PayPal and contacted th... See more
Company replied
Ordered a personalised Cross for my son’s grave. It arrived smashed into three pieces. The quality (or lack thereof) is WOEFUL. Balsa-wood - this thing would break in a stiff breeze. The inscr... See more
Company replied
Company details
Written by the company
We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers. Providing perfect products and services for every customer is our service tenet!
Contact info
Room 605, No. 10, Jinzhou North Road, Cangshan District, Fuzhou City, Fujian Province, China, 350007, Fujian, China
- sale@withgifts.com
- withgifts.com
1.9
Poor
309 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good quality
Very good quality of the pictures. I was surprised. And the mug holds temperature pretty long. I just wish I could find a way to change the message, that I could order one for my husband
February 1, 2024
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
They lost my package
They lost my package. They didn't tell me until I reached out a few weeks after it should have arrived.
December 10, 2023
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report a logistics issue to us. We are sorry that the product you purchased did not arrive on time.
Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at sale@withgifts.com
and your order information. We will be happy to provide you with further assistance.
Thank you for bringing this to our attention. Your feedback helps us improve our products and services.
Have a nice day!
Sincerely,
Reply from Withgifts
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at sale@withgifts.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[sale@withgifts.com]
Poor Quality
We were so keen to receive our memorial plaque for our pet who passed away, however the plaque was really disappointing. The image is peeling off and looks awful. Very poor quality. We are very upset about it and yet to hear back on our request for a refund.
February 7, 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at sale@withgifts.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[sale@withgifts.com]
I did not get the lights wrapped around…
I did not get the lights wrapped around my heart collage like I paid for and some photos were inverted. But good quality material
February 12, 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at sale@withgifts.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[sale@withgifts.com]
AWFUL QUALITY!
I ordered this picture collage stand with light and it is the worst quality product I have ever received. The pictures are extremely pixelated and my eyes look weird in the print job. This was supposed to be a valentine day gift for my girlfriend and it was a huge disappointment.
February 11, 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at sale@withgifts.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[sale@withgifts.com]
Product lasted 1-2 days in the weather…
Product lasted 1-2 days in the weather before peeling off. Contacted company and they offered 60% refund, although product is unusable.
January 10, 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at sale@withgifts.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[sale@withgifts.com]
AWFUL
It’s currently been 3 weeks and 3 days since I placed my order for the custom dog portrait for your cars rear view mirror, a gift for my mom grieving her pup who passed recently… I don’t understand why I paid $10 for 4-10 day shipping when it’s been almost a month?! Very dissatisfied. Will NOT order from here again or recommend to anyone. Awful!!
February 8, 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at sale@withgifts.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[sale@withgifts.com]
I tried to cancel my order an hour…
I tried to cancel my order an hour after I placed it as they overcharged me shipping costs. I emailed 3 times and no response apparently the email address didn’t exist. But then a few days later they sent me an email with shipping information with the exact same email I contacted in the first place that I couldn’t get through to! I received the product and it was cheap and scratched and had two blurry photos. It was crap. Again I emailed so I can send it back for a refund and yet again the email didn’t exist. No response
Protective film?? No there wasn’t any on the photo. So stop lying! Funny how I can’t email your company at but on this forum you reply to my review. Have you seen how many bad reviews you have from unsatisfied customers?! That was my mistake in the first place not researching your company on Google before placing an order with you. Live and learn
February 4, 2024
Unprompted review
Reply from Withgifts
Hello, this acrylic product has a protective film. You need to remove the protective film before use.Please feel free to contact us directly at sale@withgifts.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[sale@withgifts.com]
Received frame broken..
Received frame broken asked for a replacement was told to take a picture didn’t know how to do that asked for a phone # to text photo was told they don’t do that paid over $40. Now frame is in the garbage. Terrible customer serive
January 19, 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at sale@withgifts.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[sale@withgifts.com]
Awful quality
Awful quality. Embarrassed to even present it to my friends. False advertising as decent looking.
January 15, 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at sale@withgifts.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[sale@withgifts.com]
Great customer service
My all of the order was shipped and when I emailed to let them know they followed up and sent me the missing piece.
December 27, 2023
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Reply from Withgifts
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at sale@withgifts.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[sale@withgifts.com]
Check reviews first.
My pictures didn’t line up right in the hearts and it came in broken, missing a pin.
January 9, 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at sale@withgifts.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[sale@withgifts.com]
Would give zero stars if I could
Would give zero stars if I could. I bought three customized picture frames they were recieved nearly 2 months after ordering. Ordered 1 month before Xmas as gift and got them mid January. Once receiving them the quality is horrible the screws don't even fasten in to wood and have big gaps in them and wood is warped. The clips to hold back plate on broke a few times after moving them so don't think back plate will even stay one. Only screws that stay fastened into wood end up making it hard to even put the back plate on. Products are pretty much worthless and not even worth giving as gift. Would never buy from this place again and I recommend you don't buy anything either.
November 30, 2023
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at sale@withgifts.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[sale@withgifts.com]
Horrible customer service DONT BUY FROM THIS COMPANY
Horrible ordered a memorial sign for our family dog that passed was delivered both times broken after several emails and follow ups declined a full refund.TERRIBLE CUSTOMER SERVICE NEVER WILL I BUY FROM THIS SITE AGAIN
December 12, 2023
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at sale@withgifts.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[sale@withgifts.com]
Very late to receive it
January 15, 2024
Unprompted review
Reply from Withgifts
We are so sorry Dear， that the poor express service didn't satisfy you. Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
I never received my item
I never received my item. Went to FedEx, UPS, and USPS and they did not have it.
January 23, 2024
Unprompted review
Reply from Withgifts
We are so sorry that the poor express service didn't satisfy you. we checked that your order still on the way.Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
Not What I Thought
My feedback: you should give the dimensions of this product - my fault for not checking, but looking back online it does not give dimensions. It is so small, I'm not sure how someone puts the little trees in - with a tweezers??? Also, there was no sawtooth hanger included. It was shipped in a flimsy box so it could have fallen out, I guess. This is a $50 dollar item that will not be given as a gift now. I would be embarrassed to give it to someone.
January 12, 2024
Unprompted review
Reply from Withgifts
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at sale@withgifts.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[sale@withgifts.com]
Still havent recieved my item
December 13, 2023
Unprompted review
Reply from Withgifts
Dear customer
If you do not receive the package in time due to logistics problems caused by weather and other reasons, you can contact us as soon as possible. Provide us with the order number Email：sale@withgifts.com, we will follow up your logistics information, and deal with it in time to ensure that you can finally receive the product. If you have any follow-up questions, you can contact us in time.
Thank you for your understanding
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