Alexander Clementine Reviews 336

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, comfort, and softness, often describing them as "life-changing" or "unbelievable." Many people appreciate the thoughtful design, especially for those with specific needs like post-surgery recovery or sensory issues. The ordering process is generally smooth, and the customer service is frequently highlighted as outstanding, with many consumers noting the helpful, efficient, and personal support they received. However, some people were dissatisfied with the sizing, finding it ambiguous or not well-suited for larger busts, leading to issues with fit and support. A few customers also reported delays in receiving their orders and, in some cases, difficulty getting a response from customer service regarding these delays or refund requests.

What people talk about most

Product

People report positive experiences with product. Many praise the comfort and softness of the fabric, with... See more

Quality

Users describe positive interactions with quality, highlighting the divine, soft, and comfortable fabric that... See more

Order

Consumers generally find the ordering process positive. Many reviewers report that ordering is simple and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the excellent,... See more

Service

Clients share positive opinions on service, highlighting its efficiency and personal touch. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Unfortunately the bra I ordered didn't fit, I have returned it. I was pleasantly surprised that when I messaged to say it didn't fit they had a new range coming out and offered to send me one of those... See more

Rated 4 out of 5 stars

The product and concept is great but the information to guide on sizing needs more work. S M L is a bit ambiguous for bra’s. I got advice on what would be the equivalent to a 34C and advised that M w... See more

Rated 4 out of 5 stars

Colour lovely, bra top comfortable, but would have preferred a fuller panty if there’d been an option!


Company details

  1. Underwear Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Lingerie Manufacturer
  5. Lingerie Store
  6. Women's Clothing Store

Written by the company

Alexander Clementine is a revolutionary, sustainably advanced women's health company making second-skin underwear from Icelandic seaweed and eucalyptus. The underwear maintains the natural properties of seaweed, making them naturally antibacterial, anti odour, temperature regulating and hypoallergenic. The unique seaweed blend uses 97% less water and energy than cotton to create as well as being softer than silk. The seaweed is harvested from the Icelandic Fjords every four years where it is cut above the regenerative level, meaning there is no detrimental effect on the environment and ecosystems. The eucalyptus comes from FSC forests. The fabric is carbon neutral and biodegradable and holds multiple prestigious fabric awards. Seaweed offers unique benefits for women experiencing menopause, including rich vitamins and minerals that support hormonal balance, natural anti-inflammatory properties for soothing skin, and a cooling effect to alleviate hot flushes. The underwear helps alleviate menopausal symptoms of heightened sensitivity. dry & itchy skin, vaginal atrophy, hot flushes and sleeping discomfort.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

336 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Company and Lovely Products

Such a lovely company. I bought a top to wear post biopsy and surgery and it is so comfortable and soft. I did query the sizing and had a really kind response from Alex. Will definitely recommend to friends and family and purchase again.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

First Class Customer Service

I found this company and was immediately impressed with what their product claimed to do for menopausal women, but when my order arrived, I wasn’t very impressed. I made contact to complain and got a response the very same day. All my concerns were addressed in an understanding, calm manner, no defensive remarks, no arguments, just genuine apology and explanation. I was offered replacements and even a size down from my original order was allowed. I genuinely cannot rate the customer service any higher, it’s second to none. As for the product (tops), the material has made a significant difference to my comfort during the day. Before I wore these tops, my temperature regulation was askew, causing bouts of sweating and then irritation. But when I wear these tops I honestly feel so comfortable, there is no irritation and they are so soft against the skin, really luxurious.

So splash out ladies, treat yourselves, you really won’t regret it.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Life-changing underwear

Product is a life changer. Post cancer drug I’m on causes constant sweating and really gets me down. I bought one pair of knickers to try and I can’t believe how much of a difference they’ve made. They really do wick the sweat away and the material is so soft too. The sizing is probably a little bit off, but I can forgive them for that as the difference they’ve made cancels that out.

September 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Friendly, efficient and personal service. This order took a little longer to be delivered than first time around but I was informed why. Very happy with my choice - love the colour, and it's comfy to wear.

August 30, 2025
Rated 5 out of 5 stars

Full Cup Triangle Bras

I got one of the full cup triangle bras this time. The strap adjusters and design is perfect for my full bust and short body. So comfortable and well made. Fantastic products, thank you!

September 6, 2025
Rated 1 out of 5 stars

Delay in order

As a company best not to ask for reviews when order still not fulfilled .Products ordered 14 days ago still not received.

August 15, 2025
Rated 5 out of 5 stars

Fantastic Product .

This is my second scoop back crop top from Alexander Clementine. I had a lumpectomy and have been left with some nerve pain. These crop tops are so comfortable to wear especially at night. I also had a dry patch of skin on my scar that was incredibly itchy but soon disappeared after wearing these tops for a week. I love them wash one wear one. Highly recommended.

August 2, 2025
Rated 3 out of 5 stars

Lovely but not for big busts!

Lovely but not for big busts! The fabric is gorgeously soft but the shape is not cut well for anyone over an E cup. If only it had been cut a little higher in the front it might have worked better. As an HH cup, I can only really wear this at home as I spill out over the top. Not much support either, but I wasn’t expecting that as I could easily tell that from the photos (which are all of women with small busts). Basically, they’ve come up with a lovely fabric but only have one pattern shape which isn’t scaled sympathetically up to accommodate larger cup sizes. I’m sure that could be done and I hope they read this and leave a reply… I’d love to buy more of the shape can be a bit more tailored to sizes over an E cup. Thank you 🙏🏻

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Definitely worth the wait and cost!

When I placed my order, I was waiting slightly longer than I thought I would have too, so I reached out to customer service just to ask the question of a delivery date. I got a lovely honest response back. They advised they were short staffed due to holidays and every item was made to order. Knowing this information made me understand the delay as we are all human and have one pair of hands so knowing my order was on route soon didn’t faze me.
Once I received my order which was only a couple of days after contacting customer service, I have to say what lovely well crafted pieces, definitely worth the money and the wait knowing they were made to order.

The material is so soft and feels amazing against my skin, it also made me wish I had ordered a white one, so I will definitely be ordering in the future.

If you are looking for quality and a silky soft feel on your skin, you won’t be disappointed.

July 10, 2025
Rated 5 out of 5 stars

Fits

Edited. The company reached out to discuss sizes and allowed me to action a return, on that basis I would recommend sizing down if you have a small band and large cup. For me at 28/30 E/F the medium was perfect.
I will be reordering in the future.

Whilst the material is beautifully soft and the colour range good I was disappointed Alexander Clementine didn’t respond to my email several weeks ago
clarifying sizes and subsequently the top I ordered didn’t fit particularly well.
I am loathe to spend another £48 trying the next size down.
I real shame because I love both the company ethos and natural materials.

June 30, 2025
Unprompted review

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