Alexander Clementine Reviews 336

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, comfort, and softness, often describing them as "life-changing" or "unbelievable." Many people appreciate the thoughtful design, especially for those with specific needs like post-surgery recovery or sensory issues. The ordering process is generally smooth, and the customer service is frequently highlighted as outstanding, with many consumers noting the helpful, efficient, and personal support they received. However, some people were dissatisfied with the sizing, finding it ambiguous or not well-suited for larger busts, leading to issues with fit and support. A few customers also reported delays in receiving their orders and, in some cases, difficulty getting a response from customer service regarding these delays or refund requests.

What people talk about most

Product

People report positive experiences with product. Many praise the comfort and softness of the fabric, with... See more

Quality

Users describe positive interactions with quality, highlighting the divine, soft, and comfortable fabric that... See more

Order

Consumers generally find the ordering process positive. Many reviewers report that ordering is simple and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the excellent,... See more

Service

Clients share positive opinions on service, highlighting its efficiency and personal touch. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Unfortunately the bra I ordered didn't fit, I have returned it. I was pleasantly surprised that when I messaged to say it didn't fit they had a new range coming out and offered to send me one of those... See more

Rated 4 out of 5 stars

The product and concept is great but the information to guide on sizing needs more work. S M L is a bit ambiguous for bra’s. I got advice on what would be the equivalent to a 34C and advised that M w... See more

Rated 4 out of 5 stars

Colour lovely, bra top comfortable, but would have preferred a fuller panty if there’d been an option!


Company details

  1. Underwear Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Lingerie Manufacturer
  5. Lingerie Store
  6. Women's Clothing Store

Written by the company

Alexander Clementine is a revolutionary, sustainably advanced women's health company making second-skin underwear from Icelandic seaweed and eucalyptus. The underwear maintains the natural properties of seaweed, making them naturally antibacterial, anti odour, temperature regulating and hypoallergenic. The unique seaweed blend uses 97% less water and energy than cotton to create as well as being softer than silk. The seaweed is harvested from the Icelandic Fjords every four years where it is cut above the regenerative level, meaning there is no detrimental effect on the environment and ecosystems. The eucalyptus comes from FSC forests. The fabric is carbon neutral and biodegradable and holds multiple prestigious fabric awards. Seaweed offers unique benefits for women experiencing menopause, including rich vitamins and minerals that support hormonal balance, natural anti-inflammatory properties for soothing skin, and a cooling effect to alleviate hot flushes. The underwear helps alleviate menopausal symptoms of heightened sensitivity. dry & itchy skin, vaginal atrophy, hot flushes and sleeping discomfort.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

336 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best bra in this hot weather

I’ve bought quite a few bras from this store and to be honest, they are the best thing since sliced bread. In this hot weather I don’t get redness and sore and no heat rash. I have a scar on my back just where the bra sits and these don’t rub or make the scar itch. Easy to wash, dry and wear. They are not a support bracket quite frankly that doesn’t matter to me. A huge thank you to Alexander, his mum and team

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Just wonderful

Just wonderful items. As someone prone to skin irritation and various other sensitivities, the softness of these garments is really superb. There has been careful thought given to the designs, which avoid gratuitous and overly exposed seams, and this is great from a sensory perspective — you barely notice you are wearing them. They are clearly breathable, too, which I can say has been well tested in this recent heatwave. I can totally see why these would benefit the primary intended audience of those going through menopause or in recovery from surgery — and for those outwith these groups who may be seeking comfort, temperature regulation and breathability for other reasons wondering if these could be beneficial to them too — the answer is absolutely. I must say I was skeptical on buying my first items, but now “believe the hype” and have since reordered as I was having to run the washing machine all the time so as to have my new preferred items constantly available. Customer service was incredibly responsive when I had a query about my order and immensely friendly. Super to know they are made in the UK, too. A feel good purchase, in every way! Thank you so much for making me more comfortable.

June 23, 2025
Rated 5 out of 5 stars

Sensory friendly underwear

Not cheap but the quality of the fabric and the sewing is spot on. I have sensory issues and I’m perimenopausal and wear a lot of bamboo fabrics, which is soft, but this is another level of softness. I treated myself to a set after breast reduction surgery as non-wired bralettes are now an option.
This underwear is great for sensory issues. A lot of the underwear that is considered zero feel is synthetic so not breathable and not great for skin health. This is breathable and super soft. It’s cool against the skin.
Yes it isn’t going to cure perimenopause symptoms. That’s a big ask for underwear. However, it’s another addition in my toolbox to make me more comfortable.
The company are very responsive to emails and feedback. I suggested a few other items they could make that might be helpful, and these are being looked at.

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

Soft and comfortable

Fabric is so soft and comfortable on scar tissue after surgery, very attentive company who listens and delivers. A lot of thought has gone into the design to meet the needs of women who are menopausal or who have had surgery

May 29, 2025
Rated 4 out of 5 stars

More guidance on Sizing needed

The product and concept is great but the information to guide on sizing needs more work. S M L is a bit ambiguous for bra’s. I got advice on what would be the equivalent to a 34C and advised that M would suit best. They sort of fit but also feels too loose as if the straps are too long.
They have washed well, but I have since ordered 2 in small size but worried there will be too big a difference. Watch this space!

April 27, 2025
Rated 5 out of 5 stars

A company that really cares

I recently discovered Alexander Clementine, and I honestly can’t praise them enough—not just for their beautiful, sustainable lingerie, but for the exceptional kindness and care they show to their customers.

As someone who’s very petite (a size 4), I often struggle to find bras that fit well around the ribcage. When I received my first order, I loved the quality and softness of the fabric, but found the fit a little loose. I reached out to the company to ask whether they might consider catering more for smaller sizes—and to my surprise, I received the most thoughtful and personalised response from Alex.

They went above and beyond, searching their warehouse for an XS size, which they kindly sent to me. It fits perfectly and feels like it was made just for me.

The bra itself is so soft, breathable, and incredibly cooling—something I deeply appreciate as a woman who’s been plunged into early menopause following chemotherapy. Wearing something that feels gentle and soothing against my skin is not just a comfort—it’s a relief. I also love the range of colours!

What touched me most, though, was how genuinely I felt listened to. So many brands overlook women like me—those navigating breast cancer recovery, body changes, and treatment-induced menopause—but Alexander Clementine didn’t. They saw me, responded with compassion, and made me feel included.

Their commitment to sustainable materials, ethical production, and thoughtful customer service makes them a rare gem. I’m truly grateful—and I’ll absolutely be returning for more. Thank you Alex!!

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

These are sooooo comfortable!

These are sooooo comfortable and they really give shape and support. I now have three as have been so pleased with them! I had two scoop backs and have just received my first triangle bra which fits perfectly, gives support and has great adjustable straps. The scoop backs are great for everyday wear and under t-shirts or tops whilst the triangle will be perfect with strappy tops and dresses. The straps stay in place (this is down to really thoughtful and clever design), they wash well, keep their colour (and colour does not run!), and don't collect sweat under the breasts. I am saving up to buy a couple more in different colours as whilst they are on the pricey side I feel they are worth every penny and it feels like I am giving myself a little treat when I wear them!

May 19, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look