Alexander Clementine Reviews 336

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, comfort, and softness, often describing them as "life-changing" or "unbelievable." Many people appreciate the thoughtful design, especially for those with specific needs like post-surgery recovery or sensory issues. The ordering process is generally smooth, and the customer service is frequently highlighted as outstanding, with many consumers noting the helpful, efficient, and personal support they received. However, some people were dissatisfied with the sizing, finding it ambiguous or not well-suited for larger busts, leading to issues with fit and support. A few customers also reported delays in receiving their orders and, in some cases, difficulty getting a response from customer service regarding these delays or refund requests.

What people talk about most

Product

People report positive experiences with product. Many praise the comfort and softness of the fabric, with... See more

Quality

Users describe positive interactions with quality, highlighting the divine, soft, and comfortable fabric that... See more

Order

Consumers generally find the ordering process positive. Many reviewers report that ordering is simple and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the excellent,... See more

Service

Clients share positive opinions on service, highlighting its efficiency and personal touch. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Unfortunately the bra I ordered didn't fit, I have returned it. I was pleasantly surprised that when I messaged to say it didn't fit they had a new range coming out and offered to send me one of those... See more

Rated 4 out of 5 stars

The product and concept is great but the information to guide on sizing needs more work. S M L is a bit ambiguous for bra’s. I got advice on what would be the equivalent to a 34C and advised that M w... See more

Rated 4 out of 5 stars

Colour lovely, bra top comfortable, but would have preferred a fuller panty if there’d been an option!


Company details

  1. Underwear Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Lingerie Manufacturer
  5. Lingerie Store
  6. Women's Clothing Store

Written by the company

Alexander Clementine is a revolutionary, sustainably advanced women's health company making second-skin underwear from Icelandic seaweed and eucalyptus. The underwear maintains the natural properties of seaweed, making them naturally antibacterial, anti odour, temperature regulating and hypoallergenic. The unique seaweed blend uses 97% less water and energy than cotton to create as well as being softer than silk. The seaweed is harvested from the Icelandic Fjords every four years where it is cut above the regenerative level, meaning there is no detrimental effect on the environment and ecosystems. The eucalyptus comes from FSC forests. The fabric is carbon neutral and biodegradable and holds multiple prestigious fabric awards. Seaweed offers unique benefits for women experiencing menopause, including rich vitamins and minerals that support hormonal balance, natural anti-inflammatory properties for soothing skin, and a cooling effect to alleviate hot flushes. The underwear helps alleviate menopausal symptoms of heightened sensitivity. dry & itchy skin, vaginal atrophy, hot flushes and sleeping discomfort.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

336 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

The absolute best service from start to…

The absolute best service from start to finish, I cannot recommend them enough.
The products are unbelievable, I did not expect them to work so well and I purchased a second set within days.
Thank you so much, they’ve been a game changer for me especially during this long period of hot, hot weather.

May 4, 2025
Rated 3 out of 5 stars

Sizing was an issue

The material feels lovely in my hand but I cannot comment on how they feel to wear since the sizing was way off. I ordered XL knickers which were supposed to fit 16-18. They are only very slightly bigger than my daughter’s size M Calvin Klein briefs & noticeably smaller than my other size 16 underwear. There was also not enough ‘rise’ in the brief to actually properly cover my backside which is something I’ve never experienced before. So sizing & design left an awful lot to be desired.

April 26, 2025
Rated 1 out of 5 stars

Very disappointed expected better

Very disappointed with the sizing of the product and quality. For the money you spend on these I was expecting so much better. They are being pitched as a menopausal or perimenopausal type product but they are sized for 20 somethings. My normal size is a Medium-Large. I opt for XL and could barely get them over my thighs and I’m pretty small. I felt like I was putting on children’s underwear.

April 18, 2025
Rated 5 out of 5 stars

An amazing bra that does not cause any irritation !

Sent off for a bra and pants set. Bra is sooo comfy and no irritation at all. Rare for me ... I have spent so much money looking for bras I can wear with no irritation ... finally this is it. Will immediately buy more ! Look forward to trying new style next.
Well done on a great product.

April 22, 2025
Unprompted review
Rated 3 out of 5 stars

Nice company, more of a lounge crop top.

Nice company. Quick deliverly. Did not find one very thin layer to be supportive in any way. If i was mostly sitting still all day, then fine. But even walking the dog was a no. Price is fair considering its designer, made in london with lovely unusal fabric.
Would discribe it more as a recovery/lounge crop top.

March 31, 2025
Rated 2 out of 5 stars

Disappointing

Loved the material when I opened my delivery. The top is excellent. However the white briefs were smaller than other two pairs although labelled the same. I washed as instructed at 30 deg however now they don’t fit the same so very disappointed considering what I paid

March 16, 2025
Rated 5 out of 5 stars

Post breast surgery and radiotherapy I…

Post breast surgery and radiotherapy I find this bra to be the coolest fabric and due to the lack of seams the most comfortable to wear. I have some nerve issues under my arm and to one side of my chest. Company quick and helpful to deal with via email.

February 21, 2025
Rated 5 out of 5 stars

Super soft and very comfortable…

Super fast delivery and beautifully simple packaging—appreciated! The items are exactly what I hoped for—exceptionally soft, comfortable, and the perfect shade (a subtle pale grey-green) that complements my skin tone and looks great under white tops. My friends laughed when I first told them I’d ordered seaweed underwear, but after seeing them in person, they’re keen to order too!

February 22, 2025
Rated 5 out of 5 stars

Really love these underwear sets

Really love these underwear sets. I have four!!
Very soft & comfortable, gorgeous colours.
The bra offers good support for gentle activity so I wear mostly around the home but I need more support when out so have to use my underwired bras. Cannot get them off fast enough when home & back into my Alexander Clementines.
Customer service is excellent, I needed to upsize the crop top & Alexander replied to my email quickly & there was a swift exchange.
Happy to have found this lovely company, a premium product, worth every penny.

February 14, 2025

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