Alexander Clementine logo
Visit website

Alexander Clementine Reviews 336

•
TrustScore 4.5 out of 5

4.3

Underwear Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional comfort and softness, often highlighting the high quality of the fabric and how well-made the items are. Many find the products to be life-changing, especially for those with sensory issues, post-surgery needs, or during menopause, appreciating the breathable and gentle feel against the skin. The customer service is also frequently commended for being incredibly responsive, kind, and helpful, with many people noting the personalized and understanding approach. However, some people were dissatisfied with the sizing, finding it ambiguous or not well-suited for larger cup sizes, leading to issues with support or fit. A few customers also experienced delays with delivery, though some acknowledged being informed about the reasons for the wait.

What people talk about most

Product

Customers consistently note positive experiences with product. Many praise the exceptional comfort and... See more

Quality

Users describe positive interactions with quality, consistently praising the fabric as divine, soft, and... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the excellent,... See more

Order

Clients share positive opinions on order. Many customers found the ordering process simple and efficient,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight prompt and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a bilateral mastectomy in July this year, after a breast cancer diagnosis, and opted to stay flat. My scars are still very sore and tight but my wonderful bralettes from Alexander Clementine are... See more

Rated 5 out of 5 stars

Edited. The company reached out to discuss sizes and allowed me to action a return, on that basis I would recommend sizing down if you have a small band and large cup. For me at 28/30 E/F the m... See more

Rated 5 out of 5 stars

I absolutely love the underwear I bought from Alexander Clementine. I had a bilateral mastectomy in July, after a cancer diagnosis, and my poor battered body is still very sore. The crop top soothes... See more

Rated 5 out of 5 stars

Fabric is so soft and comfortable on scar tissue after surgery, very attentive company who listens and delivers. A lot of thought has gone into the design to meet the needs of women who are menopausal... See more

Company details

  1. Underwear Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Lingerie Manufacturer
  5. Lingerie Store
  6. Women's Clothing Store

Written by the company

Alexander Clementine is a revolutionary, sustainably advanced women's health company making second-skin underwear from Icelandic seaweed and eucalyptus. The underwear maintains the natural properties of seaweed, making them naturally antibacterial, anti odour, temperature regulating and hypoallergenic. The unique seaweed blend uses 97% less water and energy than cotton to create as well as being softer than silk. The seaweed is harvested from the Icelandic Fjords every four years where it is cut above the regenerative level, meaning there is no detrimental effect on the environment and ecosystems. The eucalyptus comes from FSC forests. The fabric is carbon neutral and biodegradable and holds multiple prestigious fabric awards. Seaweed offers unique benefits for women experiencing menopause, including rich vitamins and minerals that support hormonal balance, natural anti-inflammatory properties for soothing skin, and a cooling effect to alleviate hot flushes. The underwear helps alleviate menopausal symptoms of heightened sensitivity. dry & itchy skin, vaginal atrophy, hot flushes and sleeping discomfort.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

336 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Beautifully made but probably not for ample bosoms

I bought the triangle seaweed bra in pink, size L. I am a size 34 DD so was a bit wary of ordering one of these, but I have been suffering from a rash so needed something gentle on my skin. On the plus side it is beautifully made, soft and comfortable. Being more ample of bosom it did not hold me in very well but rather than send it back I have stitched the front so nothing can fly out! I have worn it comfortably for a couple of days. I hope that in future this company will be able to market a style to suit those of us who need more coverage.
I also bought a racer top in size 12 which fits and is supremely soft and comfortable worn over the bra.

March 24, 2024
Rated 2 out of 5 stars

The products are so nice which makes me…

The products are so nice which makes me sad to put such a bad grade but the communication is absolutely terrible.
It’s been 2 months that I message two different email address and none are that responsive and my issue is still unresolved, that is too bad for such a great company.

September 12, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look