Alexander Clementine Reviews 336

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional comfort and softness, often highlighting the high quality of the fabric and how well-made the items are. Many find the products to be life-changing, especially for those with sensory issues, post-surgery needs, or during menopause, appreciating the breathable and gentle feel against the skin. The customer service is also frequently commended for being incredibly responsive, kind, and helpful, with many people noting the personalized and understanding approach. However, some people were dissatisfied with the sizing, finding it ambiguous or not well-suited for larger cup sizes, leading to issues with support or fit. A few customers also experienced delays with delivery, though some acknowledged being informed about the reasons for the wait.

What people talk about most

Product

Customers consistently note positive experiences with product. Many praise the exceptional comfort and... See more

Quality

Users describe positive interactions with quality, consistently praising the fabric as divine, soft, and... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the excellent,... See more

Order

Clients share positive opinions on order. Many customers found the ordering process simple and efficient,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight prompt and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a bilateral mastectomy in July this year, after a breast cancer diagnosis, and opted to stay flat. My scars are still very sore and tight but my wonderful bralettes from Alexander Clementine are... See more

Rated 5 out of 5 stars

Edited. The company reached out to discuss sizes and allowed me to action a return, on that basis I would recommend sizing down if you have a small band and large cup. For me at 28/30 E/F the m... See more

Rated 5 out of 5 stars

I absolutely love the underwear I bought from Alexander Clementine. I had a bilateral mastectomy in July, after a cancer diagnosis, and my poor battered body is still very sore. The crop top soothes... See more

Rated 5 out of 5 stars

Fabric is so soft and comfortable on scar tissue after surgery, very attentive company who listens and delivers. A lot of thought has gone into the design to meet the needs of women who are menopausal... See more


Company details

  1. Underwear Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Lingerie Manufacturer
  5. Lingerie Store
  6. Women's Clothing Store

Written by the company

Alexander Clementine is a revolutionary, sustainably advanced women's health company making second-skin underwear from Icelandic seaweed and eucalyptus. The underwear maintains the natural properties of seaweed, making them naturally antibacterial, anti odour, temperature regulating and hypoallergenic. The unique seaweed blend uses 97% less water and energy than cotton to create as well as being softer than silk. The seaweed is harvested from the Icelandic Fjords every four years where it is cut above the regenerative level, meaning there is no detrimental effect on the environment and ecosystems. The eucalyptus comes from FSC forests. The fabric is carbon neutral and biodegradable and holds multiple prestigious fabric awards. Seaweed offers unique benefits for women experiencing menopause, including rich vitamins and minerals that support hormonal balance, natural anti-inflammatory properties for soothing skin, and a cooling effect to alleviate hot flushes. The underwear helps alleviate menopausal symptoms of heightened sensitivity. dry & itchy skin, vaginal atrophy, hot flushes and sleeping discomfort.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

336 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Awful experience

Awful experience! Ordered two items and wanted to send the back but had no reply to my emails for 2 weeks. Have eventually been told that they dont accept returns, which is not clear at all on their website and is absolutely not legal under distance selling regulations. They have since stopped responding to me!

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

softest underwear ever

such amazing quality underwear that i feel good about wearing! I was concerned that the bras were not going to be suitable for a fuller bust but they're much more supportive than i expected and so incredibly soft!!! definitely recommend

July 25, 2023
Unprompted review
Rated 2 out of 5 stars

Briefs NOT worth the money but bras good

So besides it taking months to deliver (which was okay because there was good communication) I was a bit disappointed with the quality. It’s cute and super comfortable so I started wearing it to bed when it arrived and after just a month of use (not working out in and only hand washing and air drying) I had multiple holes in both the outer and inner layer of fabric and at this point (a few months after) there’s elastic threads sticking out of the waste-band. I’ve been properly taking care of it but now don’t feel like I can wear it without risking any more damage which shouldn’t happen. Overall it’s not worth the money because you shouldn’t have to buy a new one or get a replacement in this short of time which is a shame because I really liked it but otherwise the bra held up so that would get a 5/5

January 16, 2023
Rated 1 out of 5 stars

All great until something goes wrong

I wasn’t going to leave a bad review but I’ve sent two emails and a Instagram message & had no reply!
Ordered their purple briefs and after one wear I found a hole in the seams. I contacted their email immediately and received no reply. I have since found a second hole in a different seam so I sent a second email. No reply. No reply to an Instagram message either. It’s been two weeks and nothing.

I am really disappointed in their customer service as I have bought several items from Alexander Clementine and always been happy (I’ve even written two glowing reviews). At £30+ a pair I’d expect better workmanship or at least better customer service when there’s a problem.

May 16, 2023
Rated 5 out of 5 stars

Super soft and comfortable

After having shingles I was left with nerve damage that made wearing bras painful. These bras are so soft and comfortable that I can wear one all day without pain. They're also stylish and supportive (I'm a C cup). They've genuinely improved my quality of life. I can't rate them highly enough.

February 20, 2023
Rated 5 out of 5 stars

Comfy as h*ll!

So glad they finally made some pieces for men! My wife loves her set, and ordered as soon as the released the mens trunks. They arrived a few days later, and was super happy with them!

December 19, 2022
Rated 5 out of 5 stars

Love this brand

Love this brand, bought the new mens underwear! Just wish all my underwear was from here! 10/10 comfort, will be back to purchase many more

December 20, 2022
Rated 5 out of 5 stars

Must have more.

It arrived quickly and has increased my comfort 100 fold from peri-menopause symptoms of itching. I cannot thank you enough and will be ordering more.

October 21, 2022
Rated 5 out of 5 stars

So comfortable

I got sucked in by a targeted ad on Instagram but I’m so glad I did! I bought 2 triangle bra’s, black and pink.

They arrived swiftly in the post. The packaging was lovely and a great touch with a hand written card.

The bra’s are so nice. The material is so soft and comfortable to wear, I’m obsessed. Will absolutely be buying more soon!

August 14, 2022
Rated 5 out of 5 stars

Magnificent

Magnificent - love all the underwear, love the ethics, love the special touches within packaging, thanking me for my purchase and seed-imbibed card which even notices each every repeat order. Lovely quality - nothing bad to say about this wonderful, ethically sourced company. Well done guys!!! xxxx

July 28, 2022
Unprompted review
Alexander Clementine logo

Reply from Alexander Clementine

Hi Jan,

Thank you so much for another order and for the lovely review! We're so glad you like your new sustainable underwear.

AC x

Rated 5 out of 5 stars

Feels like I’m wearing nothing at all …

My old well known uk high street brand underwear had seen better days , it was time for a refresh.

I fell in love with the design of the Alexander Clementine Bra style I had been looking for. Wireless unpadded bra for a long time. So I pre ordered two bra and thong sets. One in black and one in the limited edition yellow ( my favourite colour)

The sets arrived on time in fully recyclable packaging, with a seed encrusted thank you note which are both lovey touches.

Firstly the bras are so comfortable and extremely soft , as a smaller chested women they give me a
Comfortable amount of lift without any painful digging in no underwire, no clasp digging into your spine constantly ! … in the words of Ned Flanders ‘It feels like I’m wearing nothing at all.

The thongs are also of the same quality very soft, lovey thick waistband that doesn’t dig in to my hips constantly or roll up and get twisted.

I adore this company and what they are trying to achieve. My constructive criticism is that I did experience some slight discomfort/ irritation from the wash label which would maybe repositioned ( not a big deal but it’s a bit sad when you have to cut your new underwear). Second the sizing is a bit confusing everyone is different and brand sizes aren’t standard adding measurements would help in my opinion as S/M/L is a bit vague. Lastly I feel the thickness of the material feels a bit thin over the cup considering the price so wondering how they will hold up after a few washes.

That being said I love what you’re doing and I love the ethical drivers behind this company no company is perfect. I can honestly say I will only be buying Alexander Clementine underwear from now on. Keep doing what you’re doing.

Thank you so much

July 27, 2022
Unprompted review

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