Alexander Clementine Reviews 336

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional comfort and softness, often highlighting the high quality of the fabric and how well-made the items are. Many find the products to be life-changing, especially for those with sensory issues, post-surgery needs, or during menopause, appreciating the breathable and gentle feel against the skin. The customer service is also frequently commended for being incredibly responsive, kind, and helpful, with many people noting the personalized and understanding approach. However, some people were dissatisfied with the sizing, finding it ambiguous or not well-suited for larger cup sizes, leading to issues with support or fit. A few customers also experienced delays with delivery, though some acknowledged being informed about the reasons for the wait.

What people talk about most

Product

Customers consistently note positive experiences with product. Many praise the exceptional comfort and... See more

Quality

Users describe positive interactions with quality, consistently praising the fabric as divine, soft, and... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the excellent,... See more

Order

Clients share positive opinions on order. Many customers found the ordering process simple and efficient,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight prompt and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a bilateral mastectomy in July this year, after a breast cancer diagnosis, and opted to stay flat. My scars are still very sore and tight but my wonderful bralettes from Alexander Clementine are... See more

Rated 5 out of 5 stars

Edited. The company reached out to discuss sizes and allowed me to action a return, on that basis I would recommend sizing down if you have a small band and large cup. For me at 28/30 E/F the m... See more

Rated 5 out of 5 stars

I absolutely love the underwear I bought from Alexander Clementine. I had a bilateral mastectomy in July, after a cancer diagnosis, and my poor battered body is still very sore. The crop top soothes... See more

Rated 5 out of 5 stars

Fabric is so soft and comfortable on scar tissue after surgery, very attentive company who listens and delivers. A lot of thought has gone into the design to meet the needs of women who are menopausal... See more


Company details

  1. Underwear Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Lingerie Manufacturer
  5. Lingerie Store
  6. Women's Clothing Store

Written by the company

Alexander Clementine is a revolutionary, sustainably advanced women's health company making second-skin underwear from Icelandic seaweed and eucalyptus. The underwear maintains the natural properties of seaweed, making them naturally antibacterial, anti odour, temperature regulating and hypoallergenic. The unique seaweed blend uses 97% less water and energy than cotton to create as well as being softer than silk. The seaweed is harvested from the Icelandic Fjords every four years where it is cut above the regenerative level, meaning there is no detrimental effect on the environment and ecosystems. The eucalyptus comes from FSC forests. The fabric is carbon neutral and biodegradable and holds multiple prestigious fabric awards. Seaweed offers unique benefits for women experiencing menopause, including rich vitamins and minerals that support hormonal balance, natural anti-inflammatory properties for soothing skin, and a cooling effect to alleviate hot flushes. The underwear helps alleviate menopausal symptoms of heightened sensitivity. dry & itchy skin, vaginal atrophy, hot flushes and sleeping discomfort.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

336 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Simply amazing quality and even better…

Simply amazing quality and even better ethics!
I love buying from a company with such great sustainability innovations, packaging and delivery is as fab as always. Sleek and fits great, super soft on the skin, love that it’s antibacterial too :)

July 2, 2022
Rated 2 out of 5 stars

Alexander Clementine: very disappointing!

I shopped Alexander Clementine because I was offered a voucher at Christmas. Although I liked the ideas of fabric made from seaweed and of products made in the UK, I was very disappointed with the lack of choice of products, of colours and of sizes available. I found the prices far too high as well and would never have bought anything if it wasn't for the very generous voucher I had been given. Also the size guide is very uninformative and I had very little idea whether the bra and knickers I ordered would fit me. As a matter of fact, the bra is a little too big for my torso which is a problem since it is unadjustable.

June 25, 2022
Alexander Clementine logo

Reply from Alexander Clementine

Hi DeBuSy,

Thank you for your review. As we are a new company we are limited by the styles and colours we can produce but as we expand we also hope to expand colours, styles and sizes. As for our price point, as everything is made sustainably and ethically - this is where the price point does sit. We have tried to keep our prices as low as possible whilst paying everyone along our supply chain fairly.

If you email contact@alexanderclementine.com we will be happy to exchange your bra to a better fit for you.

I hope this addresses your concerns!

Alexander Clementine

Rated 4 out of 5 stars

Soft, supple and charming.

Colour and feel of the fabric is just perfect. The labels are slightly irritating where they are placed but others you feel like you are wearing nothing.
The boxers are not the best fit for me, nothing to do with the product just think I am more a briefs girl
Obsessed with the seeds in my thank you card. Can't wait to see them sprout!

March 23, 2022
Rated 5 out of 5 stars

SOOO pleased with my AC underwear!

I pre-ordered AC's new set, the racer top and boxer in black, and got my delivery at the end of February. Since I received this set I actually ordered another one, in white, because I loved it so much. What a versatile set of underwear/yoga wear/sleepwear/thermal layer. It is incredibly soft, so warm and great quality. I'm so glad to be a customer and to have been able to scoop up two of these lovely sets. I also received emails directly from AC after each order to say thank you which I thought was just so authentic, I love that kind of personalization. Will be a returning customer for sure.

March 3, 2022
Rated 2 out of 5 stars

1st time ordering and I paid extra for…

1st time ordering and I paid extra for it to be delivered within 48 hours. Well that was 7 days ago and still not received my order. The only thing they give me back was my postage I paid extra for after emailing them a couple of times. If I ever receive my order might change it to 3 🌟

February 19, 2022
Alexander Clementine logo

Reply from Alexander Clementine

Hi Todd,

Thank you for your order! As we discussed over email, we did experience some issues with your order and rectified this immediately by sending out your order as next day signed for and refunded your postage.

Once your order is with Royal Mail its delivery is out of our hands. Royal Mail is experiencing delays that have been exacerbated by the storms in the UK and we are so sorry for the delay. We've raised this with Royal Mail and we hope your order comes soon & your partner loves her order.

Kind regards,

Freya

Rated 5 out of 5 stars

Super soft and comfortable

Super soft and comfortable, the bra offers way more support than I was expecting considering there is no wire/padding. The bottoms come up quite small, I’m a 10/12 and a M is too small.

Great company and the order comes with a wildflower seed card which is a lovely touch. Will be recommending to friends

January 4, 2022
Rated 5 out of 5 stars

Alexander Clementine were amazing when…

Alexander Clementine were amazing when the bra I'd ordered for Christmas for my daughter appeared to be taking a rather long time to arrive. It was so nice being able to email them my concerns and they responded straightaway. They also offered to send a replacement but the original order appeared in the post today. So very happy with their customer service, I cannot rate them highly enough, I just wish all companies had this duty of care towards their customers.

December 10, 2021
Rated 4 out of 5 stars

Very nice quality

Everything about the product was very nice, but it would have been better if you where registered in the tax system in Norway so that I wouldn’t have to pay fees when the package arrived in norway

November 26, 2021
Rated 5 out of 5 stars

AMAZING!!

LOVE MY BRA SOOOOO MUCH so soft and the owners are so nice🥺worth the money, would recommend to everyone x

November 19, 2021
Unprompted review
Rated 5 out of 5 stars

Sustainable and Comfy!!!

Truly the most comfortable panties i’ve ever purchased!!! I believe I may have ordered a size too small in the briefs but because of the wonderfully soft material and stretch it is not an issue! So soft I genuinely cannot tell they’re there! I also love that they are sustainable and environmentally friendly. All I can say is i’m obsessed and will be purchasing more! :)

November 16, 2021
Rated 5 out of 5 stars

Loveeee

I absolutely love this company. They have exceptional quality, style, and customer service. Thank you for the wonderful sets!

September 14, 2021
Unprompted review
Rated 5 out of 5 stars

Very happy

I got a brief and a thong-very happy with them, the fabric is lovely and they're very comfortable (the thong is definitely the most comfortable I own!). Shipping and delivery were very fast, I'd definitely buy again :-)

September 5, 2021
Rated 5 out of 5 stars

Lovely product

lovely product, it’s soft, fits perfectly and it didn’t take too long in shipping just over all really happy with my order!

August 17, 2021

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