Alexander Clementine Reviews 336

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional comfort and softness, often highlighting the high quality of the fabric and how well-made the items are. Many find the products to be life-changing, especially for those with sensory issues, post-surgery needs, or during menopause, appreciating the breathable and gentle feel against the skin. The customer service is also frequently commended for being incredibly responsive, kind, and helpful, with many people noting the personalized and understanding approach. However, some people were dissatisfied with the sizing, finding it ambiguous or not well-suited for larger cup sizes, leading to issues with support or fit. A few customers also experienced delays with delivery, though some acknowledged being informed about the reasons for the wait.

What people talk about most

Product

Customers consistently note positive experiences with product. Many praise the exceptional comfort and... See more

Quality

Users describe positive interactions with quality, consistently praising the fabric as divine, soft, and... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the excellent,... See more

Order

Clients share positive opinions on order. Many customers found the ordering process simple and efficient,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight prompt and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a bilateral mastectomy in July this year, after a breast cancer diagnosis, and opted to stay flat. My scars are still very sore and tight but my wonderful bralettes from Alexander Clementine are... See more

Rated 5 out of 5 stars

Edited. The company reached out to discuss sizes and allowed me to action a return, on that basis I would recommend sizing down if you have a small band and large cup. For me at 28/30 E/F the m... See more

Rated 5 out of 5 stars

I absolutely love the underwear I bought from Alexander Clementine. I had a bilateral mastectomy in July, after a cancer diagnosis, and my poor battered body is still very sore. The crop top soothes... See more

Rated 5 out of 5 stars

Fabric is so soft and comfortable on scar tissue after surgery, very attentive company who listens and delivers. A lot of thought has gone into the design to meet the needs of women who are menopausal... See more


Company details

  1. Underwear Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Lingerie Manufacturer
  5. Lingerie Store
  6. Women's Clothing Store

Written by the company

Alexander Clementine is a revolutionary, sustainably advanced women's health company making second-skin underwear from Icelandic seaweed and eucalyptus. The underwear maintains the natural properties of seaweed, making them naturally antibacterial, anti odour, temperature regulating and hypoallergenic. The unique seaweed blend uses 97% less water and energy than cotton to create as well as being softer than silk. The seaweed is harvested from the Icelandic Fjords every four years where it is cut above the regenerative level, meaning there is no detrimental effect on the environment and ecosystems. The eucalyptus comes from FSC forests. The fabric is carbon neutral and biodegradable and holds multiple prestigious fabric awards. Seaweed offers unique benefits for women experiencing menopause, including rich vitamins and minerals that support hormonal balance, natural anti-inflammatory properties for soothing skin, and a cooling effect to alleviate hot flushes. The underwear helps alleviate menopausal symptoms of heightened sensitivity. dry & itchy skin, vaginal atrophy, hot flushes and sleeping discomfort.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

336 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

So great

So great, really good communication. the item was wrapped and delivered beautifully and all in sustainable packaging. even came with a little wildflower seed paper note!

July 20, 2021
Rated 5 out of 5 stars

Gorgeous products and wonderful service.

Super soft, gorgeous look and speedy delivery. Packed beautifully, with a little personalised note recognising I had purchased from them before, their ethics, sustainability and quality is fantastic. I love this brand and their products, would definitely recommend a purchase!

July 20, 2021
Rated 5 out of 5 stars

Great underwear, great service, smashed it.

Really good buying experience and product! Have been stung before from instagram adverts but checked the reviews and gave it a go. Present for my partner who loved the underwear - soft, comfortable and looks great. Accidentally ordered wrong bra size, they were very helpful with a return. Great underwear and great customer service!

June 22, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing

Super soft, super cute, super comfortable and environmentally friendly! Very good quality. Shipped very quickly. Environmentally conscious packaging. Definitely going to order more

June 22, 2021
Rated 2 out of 5 stars

I have contacted regarding a size…

I have contacted regarding a size change query but am yet to hear back, can you help? Really happy with the quality and speed otherwise.

June 8, 2021
Alexander Clementine logo

Reply from Alexander Clementine

Hi Katie,

I can't see your email. Could you please resend your query to contact@alexanderclementine.com and I'll get back to you ASAP!

All the best,

Freya

Rated 3 out of 5 stars

Unlikely to recommend

I ordered a set from here which was lovely fabric. The two underwear (medium blue frilly) within 1 wear both began fraying. Only after I posted on here twice did I get some communications from the company. Eventually they sent me a size up (at my request) and this has had no problems since. Had they have picked this up swiftly and without constantly trying to offer me an non matching item in exchange, they would have a customer for life, which is a shame. The bra has been worn and washed multiple times now with no bobbling, but the straps have loosened and they're at their tightest setting.

June 4, 2021
Alexander Clementine logo

Reply from Alexander Clementine

Hi Ericka,

As we explained to you through our email communication, we have removed all faulty stock from our website. Unfortunately, this left none available in the size you ordered and therefore we cannot send you a replacement. As a small and new company, we don't buy huge amounts of fabric so it's not as easy as just making more sets. We have said we're happy to offer you another replacement set to assure you of the exceptional quality of our products but if you would like to proceed with a refund, which we are happy to do, please follow the instructions in the email chain we sent this morning.

Kind regards,

The Team at Alexander Clementine

Rated 5 out of 5 stars

I loved my underwear set

I loved my underwear set, super comfortable, super cute and really good quality. I was so impressed by the packaging- everything actually was sustainable, unlike a lot of 'sustainable brands'. Would defo recommend, it is expensive but thats the price for sustainable, ethical and good quality clothing. Thank you!

May 18, 2021

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