Alliance Medical Reviews 77

Had a terrible experience every time I have been to the Norfolk and Norwich PET scanner. Very rude staff.

I had a CT scan at one of their clinics in January. At the time, the technicians who ran the test informed me that the results would be sent to my doctors within three weeks. However, despite regularly contacting my doctor for an update, I was informed that the scan results still have not been received, it’s now been over nine weeks. After reaching out to the clinic via the contact email on their website, I provided the details they requested. Since then, I have received no further response, despite multiple follow-ups. This lack of communication, combined with the significant delay in results, has caused me considerable stress and anxiety, especially given my health condition. I am extremely dissatisfied with the level of care and communication I have received. I will be making a formal complaint to the NHS regarding this experience.

Diabolic and Uncaring service partner of the NHS.

The actual MRI went without any problems. I self referred for this but they insisted on a letter from the doctor. As I paid for it myself I expected a report to be sent to me also but they refused

I had an appointment with Alliance Medical, Holywood Road Belfast. I have to say I was petrified going in for an MRI as I'm claustrophobic. Kenny the Radiographer was absolutely brilliant, so a big shout out to him for his patience and kindness towards me.

I was booked for an MRI heart scan canceled the eve before saying the machine broke down only to find they hadn’t send me the form to complete then got another appointment for the 22 October got there hadn’t read my notes got ready for the scan then left me waiting over an hour l phoned to day to see about the results only to be told it will take six weeks never heard the likes never had that problem with the NHS scan wouldn’t recommend

We have had a bad experience, not sending the scans to GP and 3 months later got diagnosed with lung cancer that was too big to operate on unfortunately my dad passed away 10 months after having this lung scan

I attended St Mary Sidcup for a pet scan . Has no idea this was a private company ,but boy you could tell the difference virtually every way. If this is what I keep hearing about when they say keep the private sector out the nhs , well then I couldn’t disagree more. Excellent from beginning to end.

I cannot fault Alliance Medical staff at Queen Mary’s Hospital Sidcup. They are compassionate and caring. My appointment was booked quickly and cancelled due to fault with machine but got an appointment for five days later which was excellent, and a few days before it, I received a personal phone call asking me if I was still ok to attend.
Well done to all the staff at Alliance Medical at Queen Mary’s

The whole team was very pleasant and efficient

Your ataff were brilliant thanks

It's a good experience. Staff are friendly. Staff experience all the procedures very clearly and provided locker for all belonging of mine. It goes very smoothly for me.

Treated brilliantly from start to finish. Great staff, great service, all good!

Good experience. Dwane was excellent throughout my visit.

Excellent service from the start to walking out of the unit. Can't praise the staff enough from signing in to leaving the unit after my scan.

I had great experience. The MRI operators very friendly and welcoming. My appointment was on time without delays. Thank you NHS.

Very pleasant and helpful staff

I was seen on time and my treatment went well.

This was really professional and prompt. The health professional was caring, courteous and explained everything very clearly. I felt reassured at every stage. I await the results of the scan which was a fortnight ago. Thank you.

Efficiency