Aneil Brittanny Ltd  Reviews 21

TrustScore 4 out of 5

4.0

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Company details

  1. Cosmetics Store

Written by the company

U.K. online beauty brand.


Contact info

4.0

Great

TrustScore 4 out of 5

21 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

No goods received

I placed an order over a month ago and never received any goods, I contacted via Instagram a couple of weeks later to see where my order was and I got a response saying that it could have been lost in the post. They then said that they would send the order out again with a free gift which i thought was fab. However I now still have neither parcels and have messaged numerous times which have all been ignored. I will now have to go through the courier and bank to get a refund. Extremely disappointed as the products sold are lovely. Will now not buy from the site again.

November 30, 2021
Unprompted review
Rated 1 out of 5 stars
Aneil Brittanny Ltd  logo

Reply from Aneil Brittanny Ltd

Hi,

We send all orders with DHL which provides tracking. The delivery is marked as delivered to the address that was provided when the order was made. Please contact DHL Parcel directly with the tracking number attached to your order.

Kind Regards

Rated 5 out of 5 stars

Highly recommended

Super fast delivery, packages really carefully with thought. Beautiful and unique product. I will definitely buy from this business again.
Also had great communication from the seller.
Could not recommend enough! Great buying experience.

April 3, 2021
Rated 5 out of 5 stars

Great gift!

I ordered a chocolate smash gift for my daughters and was thrilled when it arrived. Delivery was really quick and the packaging was lovely. The make up is really nice and such a lovely surprise to find it hidden under the chocolate

March 29, 2021
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, beautiful product. I got two of the mothers day gift sets and they are amazing. Very well packaged and I couldn’t be happier. I will be buying from this site again

March 13, 2021
Unprompted review
Rated 1 out of 5 stars

My order came today and it’s broke I…

My order came today and it’s broke I want a refund please

March 12, 2021
Aneil Brittanny Ltd  logo

Reply from Aneil Brittanny Ltd

Hi,

You reached out to say your order has a small damage in transit which can happen even when the utter most care is taken with packaging due to the nature of the product. A chocolate smash. We communicated instantly to issue you with a refund for the broken chocolate which you accepted and you also made a point of saying you still love your order. We also gave you tips on how to fix the damage so you could still enjoy your order.

Thank you for your review, we appreciate the feedback and the opportunity to give you the resolution you wanted.

Regards,
A’neil Brittanny

Rated 5 out of 5 stars

Such a lovely business to buy from!

Such a lovely business to buy from!! My parcel ended up getting lost in the post and after explaining this I got a new parcel sent out free of charge, such a lovely thing to do!! I bought the hydra liners and they’re all so lovely, super pigmented and smooth to go on!

February 17, 2021

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