Baker Ross Australia Reviews 1,583

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers had a great experience with this company. Customers are really happy with the products, consistently praising their quality and the enjoyment they bring, especially for children's crafts. Many consumers highlight the quick delivery service, noting that items arrive promptly and in good condition, often exceeding expectations. However, some people were dissatisfied with their orders, specifically mentioning issues with non-receipt of packages or longer than expected processing times. A few other people also felt that the delivery charges were too high, particularly for international shipping.

What people talk about most

Product

Reviewers mention positive feedback about product quality and variety. Customers are happy with items... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the great quality of products,... See more

Order

People report ambiguous experiences with their orders. While some customers praise the easy ordering process,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had not heard of this company prior to being guided to them by my granddaughters Christmas wish list. The ordering process was easy, although processing time was longer than I expected, however this... See more

Company replied

Rated 4 out of 5 stars

I ordered a packet of 10 strips of plastic mosaic tiles. the product was as expected and arrived in good condition. However, I was surprised about how expensive the postage was for such a small and li... See more

Company replied

Rated 4 out of 5 stars

I bought several craft kits for my grandkids (3 & 5 years) in the sale so they were very good value for money. They are all high quality and look like fun to put together. I only gave 4 stars bec... See more

Company replied

Rated 4 out of 5 stars

The bendy penguins were very cute (but I expected them to be bendier). They arrived faster than expected with the very inexpensive colouring in pads.

Company replied


Company details

  1. Hobbies & Crafts

About Baker Ross Australia

Written by the company

Arts & Crafts Craft Activities Toys OFFERS Contact Us



Inspiring creativity since 1974

We think it should be easy for parents, teachers and most importantly kids, to fulfil their creative potential with access to fun and educational craft activities at a great price. That’s because inspiring young creatives with educational play ideas will get them thinking and learning from the very beginning.

We stock a huge range of arts and crafts supplies that make play-based learning straightforward and enjoyable for all the family. Plus, we have hundreds of free craft projects and fun themed printables too - because we love helping kids achieve!

Exclusive Products

With over 75% of products exclusive to Baker Ross, there’s nowhere better to shop for your arts and crafts essentials or party supplies. Designed with kids in mind, our toys, craft kits and imagination boosting activities bring fun and learning together so everyone, everywhere can experience the creative joy of arts and crafts.

Money back guarantee

All products sold by Baker Ross Limited come with a money back satisfaction guarantee. Therefore, if for any reason you are not happy with your order or a product, simply return it to us within 28 days of receipt for a full refund of the goods value or an exchange.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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Rated 5 out of 5 stars

Excellent craft products

The products I ordered were exactly as described and I was very happy with the craft items. Delivery time was excellent and everything was packed very well. I will definitely be ordering from Baker Ross again.

April 8, 2025
Baker Ross Australia logo

Reply from Baker Ross Australia

Hi Arthur,

Thank you for your kind review! We are thrilled to hear that you were happy with your recent purchase.

We strive to provide our customers with high-quality products and excellent service, and it's wonderful to know we met your expectations.

We appreciate your positive feedback and look forward to serving you again in the future.

Kindest regards

Lynn
Baker Ross Team

Rated 5 out of 5 stars

Excellent quality and prompt delivery

Excellent quality and prompt delivery. Thank you.

March 31, 2025
Baker Ross Australia logo

Reply from Baker Ross Australia

Hi Gretl,

We're thrilled to hear you were happy with the quality and delivery of your order.

Your satisfaction is our top priority, and we appreciate your kind words.

Many thanks

Lynn
Baker Ross Team

Rated 4 out of 5 stars

Prompt delivery and as described.

The goods arrived promptly and were as described, although smaller than anticipated..

April 3, 2025
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Reply from Baker Ross Australia

Hi Marlene,

We appreciate your positive feedback and are glad you received your order promptly and as described.

We understand that size can be a factor in online purchases, and we strive to provide accurate product descriptions.

Best wishes

Lynn
Baker Ross Team

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery.
Lovely items.

March 28, 2025
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Reply from Baker Ross Australia

Hi June,

Thank you for your kind words! We're thrilled to hear you were happy with your order.

We appreciate your positive feedback and hope you enjoy your items.

Kindest regards

Lynn
Baker Ross Team

Rated 5 out of 5 stars

Bunny time

Adding to purchase Easter gifts for grandchildren so much easier thanks to Baker Ross service and quality fun products.

March 31, 2025
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Reply from Baker Ross Australia

Hi there,

We're so glad to hear that you found our service and products helpful for your Easter shopping!

It's wonderful to know that we could contribute to making your gift-giving experience easier and more enjoyable.

We appreciate your kind words and the positive feedback.

Many thanks

Lynn
Baker Ross Team

Rated 5 out of 5 stars

Great quality materials

The items were sent in good time and they are of a very good quality.

March 20, 2025
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Reply from Baker Ross Australia

Hi El,

We appreciate your kind words and are thrilled to hear you were satisfied with the quality and timely delivery of your order.

Kind regards

Lynn
Baker Ross Team

Rated 2 out of 5 stars

The items were so Smaller than expected.

The items were so much smaller than expected. The picture should give some scale.

March 14, 2025
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Reply from Baker Ross Australia

Hello,

We understand your disappointment that the items were smaller than expected.
We strive to provide accurate product descriptions and images, and we will review this feedback to ensure our customers have a clear understanding of product size.
Kind regards,

Cindy

Rated 2 out of 5 stars

Well I haven't received my order yet.

Received parcel thanks.
Love the pastel colours.

March 11, 2025
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Reply from Baker Ross Australia

Hello Cynthia,

We understand your frustration with the delay in receiving your order.
We apologize for the inconvenience this has caused.
We are working diligently to ensure all orders are delivered promptly.
Upon checking, we can also see that your order was delivered on the 20/03.
Kind regards,

Cindy

Rated 5 out of 5 stars

Found the toy I was looking for

Found the toy I was looking for, order was quick, delivery was prompt & my little"grandpuppy" will be thrilled as the ball she has now has been punctured but she still carries it around.

March 11, 2025
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Reply from Baker Ross Australia

Hi Rubym

We're so glad you were able to find the toy you were looking for!

It sounds like your little "grandpuppy" is going to be very happy with her new ball.

We appreciate your feedback on our quick order processing and prompt delivery.

Many thanks

Lynn
Baker Ross Team

Rated 5 out of 5 stars

All good

All good. Item description accurate and fast postage.

March 3, 2025
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Reply from Baker Ross Australia

Hello Kym,

Thank you for your kind review!
We're happy to hear that you were satisfied with the item description and the speed of our postage.
We appreciate your business and hope you'll shop with us again soon.

Kind regards,
Cindy.

Rated 5 out of 5 stars

Good prices

Good prices, fast delivery from UK, happy with the products I ordered.

February 28, 2025
Baker Ross Australia logo

Reply from Baker Ross Australia

Hello Jason,

We appreciate your kind words and are thrilled to hear you were happy with your recent purchase.
We strive to offer competitive prices and fast delivery, and it's wonderful to know we met your expectations.
Kind regards,

Cindy.


Rated 5 out of 5 stars

Great Easter gift

Very cute and my grandkids will love them for Easter

February 17, 2025
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Reply from Baker Ross Australia

Hi Debra,
Thank you for your kind words. We are so glad you love the items and that your grandkids will enjoy them for Easter. We hope they have a wonderful holiday.
Best regards,
Valentina
The Baker Ross Team

Rated 5 out of 5 stars

Great quality stickers

Great quality stickers - will buy again!

February 11, 2025
Baker Ross Australia logo

Reply from Baker Ross Australia

Hi Julie,
Thank you for your review.
We are so happy to hear you enjoyed the quality of our stickers! It is wonderful to know you are satisfied with your purchase and plan to buy again. Thank you for your kind words and support.
Best regards,
Valentina
The Baker Ross Team

Rated 5 out of 5 stars

Service was fast

Service was fast, efficient and friendly. The products are of good quality. Baker Ross has a range of imaginitive craft kits and and items I have not found elsewhere. I will be back for more.

February 5, 2025
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Reply from Baker Ross Australia

Hi Robyn,
Thank you for your kind words and positive review. We are thrilled to hear that you found our service fast, efficient, and friendly. We strive to provide excellent customer service and are glad that you were happy with your experience. We are also delighted that you appreciate the quality of our products and the unique range of imaginative craft kits and items we offer. We look forward to welcoming you back soon.
Best regards,
Valentina
The Baker Ross Team

Rated 5 out of 5 stars

Fast delivery and EXACTLY 👍 AS ORDERED

Fast delivery and EXACTLY 👍 AS ORDERED. Will shop again with Baker Ross Australia 👍👍👍

February 5, 2025
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Reply from Baker Ross Australia

Hi Lauren,
Thank you for your kind review.
We are thrilled to hear that your order arrived quickly and met your expectations. We appreciate your support and look forward to serving you again in the future.
Best regards,
Valentina
The Baker Ross Team

Rated 5 out of 5 stars

Felt for projects

Easy ordering process. Large selection of products available. Fair prices. Fast delivery and good communication throughout the process.

February 4, 2025
Baker Ross Australia logo

Reply from Baker Ross Australia

Hi Elizabeth,
Thank you for your review.
We appreciate you taking the time to share your positive experience. We are thrilled to hear that you found our ordering process easy, our selection extensive, and our prices fair. We strive to provide a seamless and enjoyable shopping experience, and your feedback confirms that we are on the right track. We are also glad to hear that you were pleased with our delivery speed and communication.
Best regards,
Valentina
The Baker Ross Team

Rated 5 out of 5 stars

You had a very good variety of the…Happy Shopper!!

You had a very good variety of the product I was looking for, the prices were very good, purchase and delivery were easy and fast.

January 20, 2025
Baker Ross Australia logo

Reply from Baker Ross Australia

Hi Karen,
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our product selection, pricing, and delivery process. We strive to provide our customers with a seamless and enjoyable shopping experience, and your feedback is greatly appreciated.
Best regards,
Valentina
The Baker Ross Team

Rated 1 out of 5 stars

not happy

not happy, your ad said PKT OF 10, you sent me a PKT OF 6,( same price) WHAT HAPPENED TO THE 10 ?? I wanted 10.

Dorothy

January 20, 2025
Baker Ross Australia logo

Reply from Baker Ross Australia

Hello Dorothy,

Thank you for your message.
We understand your frustration.
However, upon checking on your order, we can see that you have ordered the pack of 6 and not the pack of 10.
These White Plastic Face Masks also come only per packs of 6 or 24.

Kind regards,


Cindy.

Rated 4 out of 5 stars

Nice toys however the delivery was not…

Nice toys however the delivery was not as quick as expected.

January 13, 2025
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Reply from Baker Ross Australia

Hello Anastasia,

We appreciate your feedback and are glad you enjoyed the toys. We understand that timely delivery is important, and we apologize for any inconvenience caused by the delay.
We strive to provide a seamless experience for all our customers, and we will take your feedback into consideration as we continue to improve our delivery services.

Kind regards,

Cindy.

Rated 5 out of 5 stars

My 3yo granddaughter loves the foam…

My 3yo granddaughter loves the foam magnets kits, such a great activity to do together. So glad I found them at Baker Ross. Seamless ordering and fast delivery to Australia.

January 13, 2025
Baker Ross Australia logo

Reply from Baker Ross Australia

Hello Lynelle,

We're so happy to hear that your granddaughter enjoys the foam magnet kits! It's wonderful that you found a fun activity to do together.
We appreciate your kind words about our ordering process and delivery service.

Kind regards,
Cindy.

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