I had not heard of this company prior to being guided to them by my granddaughters Christmas wish list. The ordering process was easy, although processing time was longer than I expected, however this... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a packet of 10 strips of plastic mosaic tiles. the product was as expected and arrived in good condition. However, I was surprised about how expensive the postage was for such a small and li... See more
Company replied
I bought several craft kits for my grandkids (3 & 5 years) in the sale so they were very good value for money. They are all high quality and look like fun to put together. I only gave 4 stars bec... See more
Company replied
The bendy penguins were very cute (but I expected them to be bendier). They arrived faster than expected with the very inexpensive colouring in pads.
Company replied
Company details
About Baker Ross Australia
Written by the company
Arts & Crafts
Craft Activities
Toys
OFFERS
Contact Us
Inspiring creativity since 1974
We think it should be easy for parents, teachers and most importantly kids, to fulfil their creative potential with access to fun and educational craft activities at a great price. That’s because inspiring young creatives with educational play ideas will get them thinking and learning from the very beginning.
We stock a huge range of arts and crafts supplies that make play-based learning straightforward and enjoyable for all the family. Plus, we have hundreds of free craft projects and fun themed printables too - because we love helping kids achieve!
Exclusive Products
With over 75% of products exclusive to Baker Ross, there’s nowhere better to shop for your arts and crafts essentials or party supplies. Designed with kids in mind, our toys, craft kits and imagination boosting activities bring fun and learning together so everyone, everywhere can experience the creative joy of arts and crafts.
Money back guarantee
All products sold by Baker Ross Limited come with a money back satisfaction guarantee. Therefore, if for any reason you are not happy with your order or a product, simply return it to us within 28 days of receipt for a full refund of the goods value or an exchange.
Contact info
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I enjoyed the products n gd craft I'm…
I enjoyed the products n gd craft I'm happy with everything
January 6, 2025
Reply from Baker Ross Australia
Hello Robyn,
We appreciate your kind words and are thrilled to hear you enjoyed our products and craftsmanship.
Your satisfaction is our top priority.
Kind regards,
Cindy.
Very happy with Service quality of the…
Very happy with Service quality of the product I purchased will definitely use this company again
December 30, 2024
Reply from Baker Ross Australia
Hi Kathy,
Thank you for your email.
We are thrilled to hear about your positive experience with our product and service! It means a great deal to us that you were happy with the quality and found the process to your satisfaction. We truly appreciate you taking the time to share your feedback, and we are delighted you'll consider us again in the future. Your kind words motivate us to continue providing excellent service. We value your business and look forward to welcoming you back.
Best regards,
Valentina
The Baker Ross Team
Prompt delivery
Prompt delivery and everything that l ordered was matched the description of the product.
December 23, 2024
Reply from Baker Ross Australia
Hi,
Thank you for your review.
We are thrilled to hear your order arrived promptly and that the items matched their descriptions perfectly. It makes us happy to know your experience was positive from start to finish. We appreciate you taking the time to share your feedback and hope you enjoy your purchase. We strive to provide excellent service and accurate product information, and your review confirms we're on the right track. Thank you again for your kind words.
Best regards,
Valentina
The Baker Ross Team
Good site design
Ease of use, quick response and delivery
Articles bought were as described
👍
December 9, 2024
Reply from Baker Ross Australia
Hi Julia,
Thank you for your review.
We are pleased you found our service easy to use and that your order arrived quickly. We appreciate you taking the time to share your positive experience. It is wonderful to hear that the items matched the descriptions and met your expectations. We strive to provide a seamless and enjoyable shopping experience for all our customers, and your feedback confirms we are on the right track. Thank you again for your kind words; we value your business and look forward to serving you again soon. We are so happy you had a positive experience with us.
Best regards,
Valentina
The Baker Ross Team
I didn’t receive in time for the…
I didn’t receive in time for the birthday party so it’s been a waste of time and money
Still have not received
December 2, 2024
Reply from Baker Ross Australia
Hello Brenda,
Thank you for posting on Trustpilot.
We understand your disappointment that the delivery didn't arrive in time for the birthday party.
We strive to provide timely deliveries and we're sorry that we fell short of your expectations on this occasion.
Our apologies for any inconvenience.
Kind regards,
Cindy.
Good quality shredded paper made the…
Good quality shredded paper made the perfect addition to a gift for a special person. Thank you.
December 6, 2024
Reply from Baker Ross Australia
Hi Jeni,
Thank you for your review.
We are so happy to hear the shredded paper enhanced your gift. It means a lot to us that you took the time to share your positive experience. Knowing our product contributed to a special moment for someone you care about makes our day. We truly appreciate your kind words and five-star rating. We hope you will consider us again for your future gifting needs. Thank you for your wonderful feedback.
Best regards,
Valentina
The Baker Ross Team
Delivery was so late
Delivery was so late. I missed what it was intended for. Not delivered locally.
November 29, 2024
Reply from Baker Ross Australia
Hello,
We understand your frustration with the late delivery.
We strive to provide timely deliveries and are disappointed to hear that this was not the case.
We appreciate your feedback and will use it to improve our services.
Our apologies for any inconvenience.
Kind regards,
Cindy.
Princess Rubber Duckies
The rubber Duckies are great. They are all uniformed and well made.
December 4, 2024
Reply from Baker Ross Australia
Hi Jenny,
Thank you for your review.
We are thrilled you love our rubber duckies. We appreciate you taking the time to share your positive feedback. It means a lot to us to hear that you find them well-made and uniform; we strive for high quality in all our products. Your review helps us ensure we are meeting customer expectations. Thank you again for your kind words. We hope you enjoy your duckies.
Best regards,
Valentina
The Baker Ross Team
Three weeks late
It was three weeks late. It was supposed to be gummed coloured paper strips for making paper chains. It was not this, just paper strips with no gummed backing.
December 2, 2024
Reply from Baker Ross Australia
Hello Mary,
We understand your disappointment with the recent order.
We strive to ensure all orders are accurate and meet expectations. We appreciate you bringing this to our attention and will investigate this further.
We will also email you shortly.
Our apologies for any inconvenience.
Kind regards,
Cindy.
Reply from Baker Ross Australia
Hi,
Thank you for your review.
We are thrilled you found our ordering process quick and efficient. We appreciate your understanding regarding the delivery time. We constantly strive to improve our delivery speed and aim to make every aspect of your experience as smooth as possible. Your feedback is invaluable as we work towards that goal. Thank you again for your positive review and for choosing us. We hope to see you again soon.
Best regards,
Valentina
The Baker Ross Team
It hasn't arrived
It hasn't arrived, but I've been charged for the item and shipping
December 18, 2024
Reply from Baker Ross Australia
Hello Daneille,
We understand your frustration with the delayed arrival of your order.
We are working diligently to ensure that all orders are delivered promptly.
Upon checking, we can see that since, your order was delivered on the 20/12.
We apologize for any inconvenience this may have caused.
Our apologies for any inconvenience.
Kind regards,
Cindy.
love these toys
love these toys , brought for my dog as he loves small toys and he loves them . thank you will buy again.
December 2, 2024
Reply from Baker Ross Australia
Hi Annette,
Thank you for your review.
We are pleased to hear your dog enjoys the toys. It means so much to us that you found them to be a good fit for his playful nature. We appreciate you taking the time to share your positive experience, and we are delighted you plan to purchase again. Your feedback helps us continue to provide high-quality products for beloved pets. Thank you for your support.
Best regards,
Valentina
The Baker Ross Team
Reply from Baker Ross Australia
Hello Rachael,
Thank you for posting your review.
We understand your frustration with the delay.
We strive to deliver orders on time.
Upon looking for your order, we can see that since, your order was delivered on the 17/12.
Our apologies for any inconvenience.
Kind regards,
Cindy.
found the items I wanted easy and…
found the items I wanted easy and delivery was quick
December 1, 2024
Reply from Baker Ross Australia
Hi Brittany,
Thank you for your review.
We are really happy you found what you needed easily and that your delivery arrived quickly. We always strive to provide a seamless and efficient shopping experience, and it is wonderful to hear we met your expectations. Your feedback is invaluable to us as we continuously work to improve. Thank you for sharing your positive experience. We appreciate your business and hope to see you again soon.
Best regards,
Valentina
The Baker Ross Team
Fast delivery and quality products
Fast delivery and quality products! Grandkids will love doing some crafts with me over the holidays
December 1, 2024
Reply from Baker Ross Australia
Hi Deborah,
Thank you for taking the time to leave such a positive review.
We are pleased to hear you received your order quickly and that you're pleased with the quality of our products. It makes us so happy to know that you and your grandkids will be enjoying some crafting time together during the holidays. Creating memories with loved ones is truly special, and we are delighted to be a small part of that. We hope you all have a wonderful and creative holiday season.
Kind regards,
Valentina
Customer Service
Needle point squeeze bottle would have…
Needle point squeeze bottle would have the steel nib. These are NOT needle point. I bought 2 packs!
Wrong description. The remaining items are as described.
December 1, 2024
Reply from Baker Ross Australia
Hello Michael,
We understand your disappointment with the squeeze bottles.
We strive to provide accurate product descriptions, and we apologize for the error in this instance.
We appreciate your feedback and will review our product descriptions to ensure accuracy.
Our apologies for any inconvenience.
Kind regards,
Cindy.
I have not received my order
I have not received my order. It was meant to be for my daughters party on the weekend that has now been and gone.
Dispute being a .au address this is not from Australia. Disappointed
December 1, 2024
Reply from Baker Ross Australia
Hello Sarah,
We understand your frustration.
We strive to deliver orders on time.
We're sorry to hear your order didn't arrive for your daughter's party.
Upon looking for your order, we can see that since, your order was delivered on the 20/12.
Our apologies for any inconvenience.
Kind regards,
Cindy.
Still waiting!
The products may be fantastic but they are still not here. Will be devastated if they don’t arrive in next couple of days as I allowed plenty of lead in time.
December 1, 2024
Reply from Baker Ross Australia
Hello Barbara,
Thank you for posting your review.
We understand your frustration with the delayed delivery.
We are working diligently to ensure orders arrive on time.
Upon checking, we can see that since, your order was delivered on the 12/12.
Our apologies for any inconvenience.
Kind regards,
Cindy.
It’s been nearly 3 weeks my order and…
It’s been nearly 3 weeks my order and still waiting for it! I inquired Friday & they responded Tuesday! I ordered a glitter pompom! I needed it by Thursday! I’m desperate! They said in their response that they inquiring with their courier! What the hell!!! Change your COURIER!!! I will never ever going to Oder with this company again! I don’t recommend this company at all! They don’t care!!
November 25, 2024
Unprompted review
Reply from Baker Ross Australia
Hello,
We understand your frustration with the delay in your order.
We strive to provide timely delivery and apologize for the inconvenience this has caused.
We are actively working with our courier to resolve delays and ensure that orders arrive as soon as possible.
We appreciate your patience and understanding.
Our apologies for any inconvenience.
Kind regards,
Cindy.
I would not purchase again.
I purchased the Angel Colour-in Cone Decorations. I was disappointed that the cardboard was shiny which meant that colouring pencils don't work, you have to use texter colours. Also the assembly was very awkward and I resorted to cutting the wings off and using a stapler. They were also very large which meant they take quite some time to decorate.
December 5, 2024
Reply from Baker Ross Australia
Hello Jill,
We appreciate you taking the time to share your feedback.
We understand your disappointment with the Angel Colour-in Cone Decorations.
We strive to provide products that meet customer expectations and we're sorry to hear that the cardboard material and assembly process did not meet your needs.
We value your feedback and will consider it as we continue to improve our products.
Our apologies for any inconvenience.
Kind regards,
Cindy.
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