Baker Ross Ireland Reviews 4,908

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 131 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, finding them to be excellent value for money and exactly as described. Many also highlight the ease of use and straightforward nature of the website, making the ordering process quick and enjoyable. However, some people were dissatisfied with the delivery service, noting that orders sometimes took longer than stated on the website or arrived after the expected date. There were also occasional issues with items being damaged during transit due to inadequate packaging, or with orders getting stuck in customs, particularly for customers outside the UK.

What people talk about most

Product

Reviewers mention positive feedback about product quality and value. Many customers praise the excellent... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise the prompt and fast delivery, with... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, praising the... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality and value for... See more

Website

Customers consistently note positive experiences with the website, praising its ease of use and clear... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery of items ordered was prompt. However, two of the shrink keyrings, despite following instructions carefully, ended up bunched up, leading to an upset pupil. They usually curl up at the corners... See more

Company replied

Rated 5 out of 5 stars

I bought lovely Christmas cups for my Junior Infant class. Sadly website said delivery in 2 days but they didn't arrive until 23rd Dec. Too late for me to give to the children. Had to run to Smyths to... See more

Company replied

Rated 5 out of 5 stars

I had a great experience ordering from Baker Ross Ireland. The website was very easy to use and ordering was quick and straightforward. Delivery arrived on time and everything was packaged really w... See more

Company replied

Rated 5 out of 5 stars

I ordered little trucks and diggers for my grandson and poppy windmills for me :) all arrived within the week, great selection of novelties that aren't arts and crafts. I love browsing the Baker Ross... See more

Company replied


Company details

  1. Hobbies & Crafts

About Baker Ross Ireland

Written by the company

Arts & Crafts Craft Activities Toys OFFERS Contact Us



Inspiring creativity since 1974

We think it should be easy for parents, teachers and most importantly kids, to fulfil their creative potential with access to fun and educational craft activities at a great price. That’s because inspiring young creatives with educational play ideas will get them thinking and learning from the very beginning.

We stock a huge range of arts and crafts supplies that make play-based learning straightforward and enjoyable for all the family. Plus, we have hundreds of free craft projects and fun themed printables too - because we love helping kids achieve!

Exclusive Products

With over 75% of products exclusive to Baker Ross, there’s nowhere better to shop for your arts and crafts essentials or party supplies. Designed with kids in mind, our toys, craft kits and imagination boosting activities bring fun and learning together so everyone, everywhere can experience the creative joy of arts and crafts.

Money back guarantee

All products sold by Baker Ross Limited come with a money back satisfaction guarantee. Therefore, if for any reason you are not happy with your order or a product, simply return it to us within 28 days of receipt for a full refund of the goods value or an exchange.


Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

5-star
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1-star

Asks customers to review

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Rated 1 out of 5 stars

Product not child friendly ,paint…

Product not child friendly ,paint peeled off item , so hard to manage and no photo on product to copy , when u rearranged the squares , very bad

February 13, 2026
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Elizabeth,

We appreciate you bringing this to our attention.
We're sorry the product wasn't child-friendly, had peeling paint, was hard to manage, and lacked a photo for guidance.
We'll investigate these issues.
We can also see that a full refund was issued for you.
Our apologies for any inconvenience.
Kind regards,

Cindy.
The Baker Ross Team.

Rated 5 out of 5 stars

Excellent all around

Great products, prices with prompt and secure delivery.

February 13, 2026
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi there,

We're happy to hear that you had a positive experience with our products, prices, and delivery service. Thank you for your feedback!

Best wishes

Lynn
The Baker Ross Team

Rated 5 out of 5 stars

Great service

Order and delivery were dealt with quickly

February 2, 2026
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi Christine,

We're happy to hear that your order and delivery process was quick. We appreciate you taking the time to leave us feedback.

Many thanks

Lynn
The Baker Ross Team

Rated 5 out of 5 stars
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi Erzsi,

We're happy to hear that you received your product quickly and that you find it good.

Thank you for your time in leaving us a 5 Star review.

Kindest regards

Lynn
The Baker Ross Team

Rated 5 out of 5 stars

Always reliable & good quality

Always reliable & good quality, have never had an issue with Baker Ross

January 27, 2026
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi Emma,

We appreciate your positive feedback! It's great to hear that you find our products reliable and of good quality. Thank you for taking the time to share.

Kind regards

Lynn
The Baker Ross Team

Rated 2 out of 5 stars

The wooden blocks were very small in…

The wooden blocks were very small in size.

January 22, 2026
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello,

We appreciate your feedback and are sorry the block size did not meet expectations.
We will review the product details.
Kind regards,

Cindy.
The Baker Ross Team

Rated 5 out of 5 stars

Fantastic 😍😍😍

Fantastic 😍😍😍
Thank you 🙏🙏

January 20, 2026
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi Silva,

Thank you so very much, for the amazing positive review.

We are so pleased to hear, you have had a most pleasant experience.

Best wishes

Lynn
The Baker Ross Team

Rated 3 out of 5 stars

Order and delivery all fine

Order and delivery all fine. But disappointed in the glow in the dark card , it really didn't glow in the dark

January 14, 2026
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello,

We appreciate your order and delivery feedback.
We're sorry the glow-in-the-dark card didn't meet expectations. We'll investigate this issue to improve our product's quality.
We will also email you shortly to help further.
Our apologies for any inconvenience.
Kind regards,

Cindy.
The Baker Ross Team

Rated 5 out of 5 stars

I received my watercolour stencil set …

I received my watercolour stencil set in no time at all, it was securly wrapped. Very good quality, excellent value.

Thank you
Mary ODonnell

January 9, 2026
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi Mary,

We're happy to hear that your watercolour stencil set arrived quickly and securely. We appreciate your feedback on the good quality and excellent value. Thank you!

Many thanks

Lynn
The Baker Ross Team

Rated 2 out of 5 stars
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Lisa,

We regret that our delivery was not as fast as you expected.
We will look into this issue.
Thanks for your feedback.
Our apologies for any inconvenience.
Kind regards,

Cindy.
The Baker Ross Team

Rated 5 out of 5 stars

Love my purchase

Love my purchase, exactly as shown.

January 12, 2026
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi there,

We're so happy to hear that you love your purchase and that it met your expectations. Thank you for your positive feedback!

Kindest regards

Lynn
The Baker Ross Team

Rated 1 out of 5 stars

Item hasn’t arrived

Item hasn’t arrived, was ordered over 2 weeks ago

December 31, 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello,

We regret that your order has not arrived.
We appreciate your feedback and we can see that this is currently being investigated for you.
Our apologies for any inconvenience.
Kind regards,

Cindy.
The Baker Ross Team.

Rated 1 out of 5 stars

Order still hasn’t arrived but they are…

Order still hasn’t arrived but they are looking into it

December 31, 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Shane,

We regret your order hasn't arrived yet.
We appreciate you letting us know, and we're actively investigating its whereabouts to resolve this.
Our apologies for any inconvenience.
Kind regards,

Cindy.
The Baker Ross Team.

Rated 5 out of 5 stars

will buy again

will buy again

December 24, 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello,

Thank you for posting on Trustpilot.
Kind regards,

Cindy.
The Baker Ross Team.

Rated 4 out of 5 stars

Reliability

Easy online procedures, products met expectations, will definitely order from you again

December 15, 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi Uta,

We're happy to hear that our simple online procedures and product quality pleased you. Thank you for your positive feedback; we appreciate your future orders!

Best wishes

Lynn
Baker Ross Team

Rated 5 out of 5 stars

Christmas cups late delivery

I bought lovely Christmas cups for my Junior Infant class. Sadly website said delivery in 2 days but they didn't arrive until 23rd Dec. Too late for me to give to the children. Had to run to Smyths to buy alternative the day before school finished. Obviously I wouldn't have bought them if delivery said 8 days!!!

December 15, 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi Lynda,

We're so sorry the cups arrived late, especially since they were for your class. We appreciate you letting us know about the delivery issue, and we'll look into what happened. Thank you.

Kind regards

Lynn
Baker Ross Team

Rated 5 out of 5 stars

Goods always arrive promptly and well…

Goods always arrive promptly and well packed. No breakages.

December 15, 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi Christina,

We're happy to hear that your goods always arrive promptly and well-packed without any breakages. Thank you for your positive feedback!

Many thanks

Lynn
Baker Ross Team

Rated 5 out of 5 stars

Excellent

I would really recommend. I got lots of Christmas crafts for my little girl. Really good quality and kept her happy.

December 8, 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi Niamh,

We're happy to hear that the Christmas crafts were a hit with your little girl! It's great to know the quality was good and she enjoyed them. Thanks for your recommendation!

Kindest regards

Lynn
Baker Ross Team

Rated 5 out of 5 stars

Super service from Baker Ross.

Super service from Baker Ross.
Craft activity arrived on time and was well designed.
Will use BR again.
Go raibh maith agaibh.

December 8, 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi Roisin,

We're happy to hear that you received super service and that your craft activity arrived on time and was well-designed. We appreciate your intention to use us again and your kind words.

Best wishes

Lynn
Baker Ross Team

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, good product

November 27, 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi Susan,

We're happy to hear that you had a good experience with our product and delivery. Thank you for your positive feedback!

Kind regards

Lynn
Baker Ross Team

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