Banfield Pet Hospital - Ann Arbor Reviews 2

TrustScore 3 out of 5

2.9

2865 Oak Valley Dr, 48103 Ann Arbor, MI, US


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Company details

  1. Veterinarian
  2. Animal Hospital

Information provided by various external sources

Banfield Pet Hospital veterinarians provide the best preventive pet health care for your cat, dog or other pet. Open late and on weekends, and conveniently located, Banfield is there for you and your pets.


Contact info

2.9

Average

TrustScore 3 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Don’t go to Banfield Ann Arbor Pet Hospital

Dropped my dog off at 7am for a comprehensive exam and they they would call me when done. Didn’t call til 5pm when they asked when I was coming to pick her up?!?!! Turns out she was done at 11am!! So she sat there all day in a cage for no reason and with no food! They didn’t even apologize!

August 7, 2025
Unprompted review
Rated 1 out of 5 stars

Took dog to vet one week dog died

Took dog to vet one week dog died following week
No help they let him go , one week later died
They don’t answer phones vet doesn’t care to call back to find out why he died !
Terrible service , hard to get medicine filled
Still don’t know why thst poor dog died so
Suddenly ! The vet at Ann Arbor west emergency pet hospital showed more understanding and gave an answer

July 1, 2023
Unprompted review

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