Banfield Pet Hospital - Salem Reviews 2

Totally disgusted with Banfield my dog passed away on 4 July 2024 and I immediately notified Banfield about this. I was told that the wellness plan ran through the beginning of September and that it would be canceled. I just checked my bank account and I was charged for September and October. I contacted Banfield and the customer service agent was extremely rude and unresponsive to my questions. I will never use Banfield pet insurance again while the care was quite good. Their service online really is very poor.

If I could rate a zero, I would. Banfield has been nothing but a problem! I have a cat who is 17 months old and has been battling an ‘ear infection’ since he was 2 months old. After going to banfield and being continuously put on medicine, COVID got worse and the hospitals were closed and my cat couldn’t be seen. His ear continued to get worse and when I was finally able to get him an appointment, it was at a different office because my normal office had closed. Fine. However, after 3 months of going back and forth, 3 ear swabs, 2 different ear cleaners, 2 types of ear medication and 7 visits to the office, we were getting no where. His ear was actually getting worse. The swelling was increasing and the debris was getting more constant. The last time I took him to banfield for an injectable antibiotic, the tech told me she didn’t think it was an infection because she couldn’t even see in his ear. After months of trying, I was finally able to be seen at a new vet. I was in and out within 1.5 hours. My cat was seen, diagnosed, given laughing gas, had a procedure to remove an EAR POLYP visible to the naked eye, reverse laughing gas and given pain meds for the amount it cost for 1 ear swab with Banfield. My cat’s whole ear canal was swollen as well as pressure on his eye nerve, forcing his eye closed. After switching my vet, I will deter anyone and everyone I can from choosing Banfield. Worst mistake of my life.