Banfield Pet Hospital - Salem - MA Reviews 1

TrustScore 3 out of 5

3.2

10 Traders Way, 1970 Salem, MA, US


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Company details

  1. Veterinarian
  2. Animal Hospital

Information provided by various external sources

Banfield Pet Hospital veterinarians provide the best preventive pet health care for your cat, dog or other pet. Open late and on weekends, and conveniently located, Banfield is there for you and your pets.


Contact info

3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

I stupidly have my 2 cats seen here

I stupidly have my 2 cats seen here, one that is 11 years old, so I brought her in for “6 month wellness visit” and was concerned about her loss of weight and constant eating, and was told “this is normal behavior for a Bengal,” then she started vomiting and having diarrhea 2 months later, so brought her back in and $220 in lab work later (and also this vet mistaking my cat with another animal by telling me about a stool sample that we did not provide), they referred me to get an abdominal ultrasound (another $475), which gave us no answers as to what was going on with her either. I spoke to the doctor and let him know she is now getting weak, so he promised a call the following day with pricing for more testing and prescriptions for Prednisolone and B12, but no call back so I called and left a message that afternoon and the following day and receive a call back from a receptionist that the doctor was in yesterday and didn’t call me back and is out for the next 4 days and no other vet there will treat my animal because they haven’t seen her in 6 months, my cat is here 7.5 pounds (4 pounds I under weight) and eating everything in the house and has to suffer another 4 days because of the neglect of this vet!!!! Do not bring your animals here! It’s a good deal if your animals are healthy, but once your pet has any issues you will likely spend all your savings on tests that are not definitive and a vet that couldn’t care less to return your calls as promised!!!

January 28, 2022
Unprompted review
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Reply from Banfield Pet Hospital - Salem - MA

Hi Jen - We're sorry that your cat isn't feeling well, and that you can't get her seen again until the original vet is back in the office. We'd like to learn more about this. Please email us at ​​BanfieldCares@banfield.com, so we can follow up with you directly.

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