Barnes & Noble Reviews 1,900

Impossible to delete account. When requesting delete account, they ask for even more personal information to probably sell it to third parts

I had an agreement with music mogul, Sean Diddy Combs to be an apprentice writer. I could use his names in scripts I wrote, that we would both benefit from. During the Pandemic, I wrote a prayer titled, The Adrenochrome Witch. It was only a prayer, it didn't slander anyone's name. Sean Combs went to Amazon Book Publishers, Barnes & Noble, and Google Books, and told them a falsehood, that I didn't have permission to use his name. Hollywood went ballistic! On a Saturday morning, I will never forget that I received an email from Barnes & Noble saying they were terminating our relationship agreement, because of the falsehood Sean Combs claimed. He totally ruined my career as a writer. He publicly says he prays and believes in God, he should keep God's name out of his mouth.

I am a 74 year old disabled woman who uses a cane and I was recently in your Barnes and Noble store in Omaha, NE. I noticed immediately that there were no plastic baskets available and the clerk said they had none. It is extremely difficult for me to haul around books without a basket and they told me that people just stole them, so they had none. Cannot Barnes and Noble afford to provide a dozen or so baskets to a store? I sat at a table in the cafe and the espresso machine had no water pressure and it could not be fixed. The cafe was closed for an hour and then opened only to serve coffee and iced tea. The food was old and stale. When I checked out, I purchased over $200 worth of books and had to ask the clerk to put them in two separate bags so I could carry them. Not once did any employee offer to help me carry my books to my car. I have loved Barnes and Noble for over 30 years and have spent 100s of hours browsing, enjoying the cafe, etc and spending literally $1000s for books and many gifts. I love bookstores in general, but I am wary of going back to one of your stores. I really had to struggle.

The selection is poor , half the time new releases on their web site arent even in the store or the store you go to dosent get it but the store an hour out of my way has it ( am i going to get a discount if i go there to get it ),. Its not worth being a member , i was one at one time and i used to get discount coupons every month and as a member you would get 40 percent off hard cover best sellers, eventually all i would get are coupons for their over priced cookies . The selections in most of the stores is very poor , maybe if they would stop selling all the other crap in there and just deal with books , the selection would be better . The dvds and cds are over priced , all you have to do is just go down the street to target or walmart and get it much cheaper . From now on , im not going to waste my time and gas going to a BN instead ill get it off amazon , better selection

I’ve always loved Barnes and Noble but NOT anymore. Do not become a premium member. They will take your money and not give you all the benefits they are promoting. It’s taken me 3 weeks to get someone to do anything about receiving my tote-bag. Not only was I embarrassed and harassed at the B&N location in Marina Del Rey, (they did not want to give me one, although I had proof I paid) I had countless “we’ll put in a request” over the phone (I have reference numbers if need be) & NOT ONCE HAS BARNES AND NOBLE CONTACTED ME DIRECTLY. I had to call countless times on my own to solve this matter. RIDICULOUS. I wonder how many other people they have stolen money from & those people let it go. Not me. I work hard for my money and I expected things to be handled smoothly.

Last call I was told a “gift card of $20” will be sent to me through email so I can redeem it. One: let’s see if the gift card comes. Two: let’s see if it covers the tote including tax. I will be more furious if I have to pay out of pocket for a membership I already paid for!
I am not one to write reviews but I am absolutely disgusted on how the situation has been handled and will NOT become a premium member again or support Barnes and Noble. Do yourself a favor and shop elsewhere.

Barnes and Noble is a very popular bookstore but it isn't all up to part ,number 1 there isn't enough chairs for costumers to sit ,recline and select the book they want to buy comfortably, Also the store employees are rude in Greensboro NC Friendly Center location they harass costumers,and keep asking them what are they there for you came here twice a week,and Do you need anything as if they disregard you being in the store, I find that very angering while others aren't harassed by employees following the and seeming angry ,that a costumer wants to shop and enjoy the store.Becayse they aren't whi they want to see that's very rude and it makes me not want to go to Barnes and noble because they employees fuss over books on the floor how man books a child read and get mad if you enter the store twice or a third time.

Love the store but I have to say you are lacking in the section or selection of books on atheism and philosophy. I have gone to locations all over the the country and I think I have purchased most of the atheism and philosophy books in your stores I have visited. The bible, christian, and spirituality sections are huge. Take some space away from those sections. I buy a lot of books from Amazon and directly from atheist authors. There are a lot of us who are atheist and enjoy philosophy. That section deserves at least 2 bookshelves but there is less than one in each B&N I go to.

My son had purchased a vinyl album from our local Barnes & Noble as a Father's Day gift and I already had this particular record. I went in to exchange the product for a different record and the lady behind the counter explained very curtly that without proof of purchase they cannot exchange it for another record. The fact that I have it in my possession is proof and to say otherwise implies that my 25yr old with a wife and 2 kids "stole" the record for Father's Day. Nice job Barnes & Noble but not only did you lose out on the opportunity to provide a positive experience you also lost a customer of over 25yrs.

Houses diverse list of titles, it's my go-to shop to find gifts for my daughter. Thanks Barnes and Noble!

Barnes and Noble is not helpful for publishing books if you need a signed document to prove copyright ownership over your books. They will not provide it to you even if Amazon is insisting on it. It has the ebook option but no bonus for authors to gain from. Once you publish on their platform, you have to find ways to market yourself if you don't want to use their services. They do not have book advertising options. Amazon is better if you want to be paid royalties for readers who read your books. Nook books don't have this option from what I can see. There is also no expanded distribution of your books, so everything stays within their website. You have to work with another publisher for global distribution. Copyright is a problem when it comes to producing puzzle books that quote a lot of scripture. Amazon also has its issues and both of these I honestly don't like.

At first I though this item was damaged due to the inferior (flimsy, no protection, minimal though expensive) packaging and shipping. On closer inspection it is clear the item was not in new condition when it was sent. If you are a collector or bibliophile do NOT buy books at BN.

You have to go to the store to buy books because if you order them online the shipping takes forever. It's the second time I ordered something online and had to wait a while to get it. The first time it took over a year to get the books I actually forgot about them and then the books showed up. The most recent was almost two months ago and i still haven't gotten them. I like the actual store but not ordering things online I do not want to anymore. I would rather go to the store and get the books I want.

It's now almost June still haven't got my books I ordered I can get the names of those books when I get the chance to

When I entered the store I could not find a worker to ask questions. I had to walk around the entire store to find someone. When I found a gentleman he was very helpful. I did not get his name. I was at the BN- 1553 Almonesson Rd in Westville, NJ around 10:20am-10:34am. When I went to the register the customer in front of me received excellent customer service. When it was my turn I had to ask the customer service rep to take my phone number (I am a member). I also had to ask her for a paper bag. When the next customer approached the register they were greated heartily. Both customers before and after me were given excellent customer service. They looked like the customer service rep. This type of behavior has to stop. Just because I do not look like you, my money is the same as your money. I deserve the same customer service. The reason I gave a three star review is because of the gentleman that helped find what I was looking for. Other than that, I would have given a one star review. The customer service rep theat assisted me name is Katelyn. Her type of behavior has to end.

Ordered a book for my Mom for Mother's Day and included a heart felt message to be sent with it, as they offered "Gift Message" option. No message was included at all and my elderly mother just received a book with no explanation at all. So disappointing.

Went to restroom. They only have gender neutral restrooms. I am tired of this kind of crazy behavior. Therefore after 20 plus years of buying 3 to 4 books and magazines per week I am canceling my membership and the stores.

Well I found an old gift card that still had the bar code on it but some of the numbers were not on the card since they had been smeared away....so I attempted to get the balance of my gift card and was unable to do so only because someone cock blocked me by calling the store and or getting at the cashier and manager to not even try to check and get the balance....it would have been one thing had they actually tried to check the balance, but they did not even try so I knew it was fishy ....so I still have the gift card without knowing the balance of it having been stymied by my least favorite stalker who tries to block me all the time every where I go and whatever I am trying to get done don't happen like this instance..

Ordered a book, never received it. Ordered a nook and case, received an email that it was delivered and was never delivered. Sent 1 emails and even updated my address, got one answer asking for the order number and stated that they could not update my address and since then nothing
EVEN on the phone the only advice they gsve was to buy another nook no nook and no helpful response from their customer service and no refund or replacement for the book. Really disappointed.

Purchased two audio books by gift card. One became corrupted a week after started listening. I attempted to troubleshoot at the direction of customer service without success. I was then told that I would need to enter credit card information to continue to access the book. No further assistance was provided.
3/21/23 After posting my disappointment, I received a refund to my gift card from B&N. Too little, too late. I already replaced the book through Audible. No credit card info required. No plans to use the gift card refund.

Ordered a book november 30th currently march 13th kept trying to check its shipping status but since it's been more than 120 days i cant find it and since i used guest mode to order it I can't even cancel the order 30$ just gone. Thanks!