Barnes & Noble Reviews 1,900

Crap online experience; awful customer service. I got my phone call cut off without warning by the customer service rep. Online it's hard to pay, much less get purchased periodicals and the like for my Nook. If Amazon still carried NYT and NYRB I'd be on my Kindle now. BN even cancelled my NYT order, saying I already own the content. From when? About 4 years ago! The pits!

Linked with Elliott Management group lucky to get a star, avoid at all costs, Our future isn’t yours to buy

#GlazersOut
#NoToElliottInvestment
Vultures

Owned by Elliott - no morals

Stay away from this company, they are owned by Elliott management who are glorified loan sharks that have set their sight to Manchester United. #NoToElliott #GlazersOut

This review is for Barnes & Noble. Stop claiming I have written a review for the wrong company. Shocking customer service!!!

Terrible company with links to the elliot management group. Rude staff and customer service is non existen. Items going missing or not sent after payment. Avoid!!!

Tell your masters Elliot Group to stay away from Man Utd. They are not wanted.

Best bookstore ever

Barnes and Noble press is the absolute worst.

Their customer service is basically non existent. Their review and shipping timelines are so slow. But worst of all, their printing quality is terrible. There are uneven white borders throughout the book, the "high quality" paper is cheap looking, and the color is so washed out. It's unusable and embarrassing. What a waste of money. Worst of all, they have a book of mine listed for sale and I didn't put it for sale! I'm trying to get them to take it down so no one orders this crappy outdated version.

Go somewhere else if you want to self publish a book.

I used to love B&N but as of late I’m disappointed. They never seem to sell any of the books I’m looking for. If they do it’s an ebook at best which I’m not looking for. This is online and in store. I wish they had a bigger selection.

I experience very bad customer service when returning a workbook that I purchased. I purchased 12 workbooks and items of educational learning materials for my grandchildren. That same night, I looked at the items, and notice that one of the workbooks was used. I took the book back the next day for an exchange or refund. The lady at the checkout counter told me that I could not return the book. I told her that I, nor my grandkids had done this; and that I paid for a new workbook, not a used book. She continues to tell me that she would not give me a refund. Also, she mentioned that they could not sale this used book to anyone else. I told her that I didn’t care what she did with the book, but that I wanted a refund or a new replacement book. Once again, she told me “No”. I then asked to speak with her manager. She told me that her manager would tell me the same thing, “no refund”. I was becoming upset with her. I asked, again to speak with the manager. Another employee told me that I did not have to speak that way; because this was due to me raising my voice, asking to speak with her manager. The manager came and asked how he could help me. I explained that I brought books and a membership card; and that one of the books was used and I wanted a refund or a replacement. The clerk showed him the used book and where it had been written in. The manager told the clerk to give me my money back. I could tell she was upset that she had to give me my money. She asked me for my card to put the purchased item back for the refund. Barnes and Noble need to train their employees in good customer service and proper manner to address customer’s needs.

I brought my young children to Barnes & Noble today to let them pick out a children’s book. I was shocked to see a employee,6’3” big guy grey/blonde bushy hair with his underwear showing. You would think they would at least have a dress code. Very distasteful, the location is in Little Rock.

I am very disappoint in this bookstore that I have frequented most of my life. I never thought I would be in this situation of still not receiving an item that I purchased at the end of January as a gift for February. I purchased "Sous Vide Ketogenic Cookbook: Low-carb, High-fat, Satisfying Sous Vide Recipes. The Ultimate Keto Cookbook to fix Your Metabolism, Lose Weight and Stay Healthy by Sophia Marchesi" with the expectation that the book would come to me within the standard shipping time. When it didn't, I spoke with customer service who assured me that it would reach me by the following Monday (approx. Feb 6th). When I still hadn't received the book, I spoke again to customer service who claimed to put another note on the order for expedition. Even though I was irritated, I decided to be understanding and repurpose the gift as a valentine day gift but still nothing..... When I called today, I told them to please get it to me by the end of the week or cancel the order, as the book has lost it's purpose of being a gift. Once again, I was given the run around of notes, 'it's being processed' and so on.

This is ridiculous. While not receiving the book in a reasonable amount of time is annoying, I think that being misled over and over again with the "we're working on it" tactic is very irritating. I will bare note for the future- if I ever want to give a book as a gift, I need to purchase those from Amazon. Both the rep and manager (I demanded to speak with) gave me the same run around today and I am here left with nothing to give as a gift (or to compensate me for the failed service). And, I am still being forced to honor an order that I would have never made if I was made aware of the possible complications. I am a devout BnN customer ... but now....I don't know ...I am just disappointed....

Have ust been lazy. What's more to say about B&N? It's a fantasy island for bookworms. The collection is phenomenal, hardcovers are something I could die for. I've become an almost monthly visitor after the pandemic and every penny spent is worth all the dopamine.

I ordered 5 books online. 4 of the books arrived in separate deliveries. The tracking information for the 5th book indicated that it would arrive in 10 days. the tracking data stopped after 9 days. After 18 days I asked for a refund. B&N said it would arrive on the 19th day, but I should contact them for a refund if it did not. The book did not arrive and I contacted customer service. They did not respond. I tried again on the 22nd day and did not get a response. I tried once again on the 24th day. No response from B&N. 26 days after my order I contacted B&N and asked for a refund. I did get a response informing me that they would provide me with a refund, but the amount was for less than I paid. The amount was small, but I very disappointed in the amount of effort required to obtain the refund, and with the lack of service provided.

If I could leave zero stars I would. I will never shop at Barnes and Nobles ever again. I preorder books online and the way that they phrase their preorder terms are very weird and after reading them I assumed that, like standard book stores (ie Waterstones and Amazon), they charge you for your preorder about a week before it comes out. So going with that idea I order my preorders during a sale and the first red flag is that they precharge my card for the preorders (which are coming out throughout 2023). This charge sits on my card for 7 days then goes away. Well, my first preorder came up and they charge me the whole amount of the order, not the preorder. I'm talking about charging me $400 instead of the $20 for the book. Now this is crazy because no other company does this; the other companies don't precharge you and they only charge you for the book that you have preordered. And what makes it worse is when you talk to their customer service they act like you are the idiot for not understanding this. This is a terrible system Barnes and Nobles, no other book company does this. And then insult to injury, they explained to me that this amount will sit on my card and then on top of it they will charge the $20 for the preorder that should be included in the amount!! And it again sit in your bank account as a charge for 7 days. I can't afford gas and they don't care. I thought that I was buying a $20 book in February not $400 worth of books for the next year and a half. And then on top of it all they explained to me that for each subsequent preorder I will be charged for the whole amount again (- the $20 from the preorder). So next preorder charge that would come out they would hold $380 for 7 days. This is insane!! Bad business practices! I will NEVER buy from them again!!!!!
**update: I have sent the information to said comment. Which is not a great way to respond. I fully understand your policies I just think that they are terrible. Again, when you respond to someone's complaint like this it makes them feel belittled and you need to change your script for what you write back, because I know that this is just your job, and you, Barnes and Nobles, as a company should change your policy because it is terrible.

Today I went to Barnes and Noble at the Christiana Mall in Newark de and had an unpleasant experience with the employees Tristian. I ordered my books online and then went into the store. He books at the store came up higher than online so I informed the employee Tristan of that. She did however match the price because she said it was built into the system.She then asked if I had a membership with them I said I did and provided her with the my phone number. I took the books and receipt and left. I went outside the bookstore and noticed that I did not get discounted for my books. Yet it discounted me on the original amount.”” I went back in the store to explain and she seemed confused so she then started speaking to the manager about the situation, the manager walked over never saying anything to me just watching me and Tristan go back and forth. During this time I was remaining calm so I said I will return the items and you can ring them up individually n then price match and I will provide u my membership number, the manager walked away all I could do was shake my head. Tristan said we can not use ur membership if we are going to price match. I said that can not be true if you did it the first time but because u didn’t give it to me on the lower amount is why we are even having this discussion. I immediately knew I was not going anywhere in this situation and just walked out the store I was appalled 😳 I just look the price up on Amazon and will be getting it from there. I was really bothered at the time because I still try and support the bookstore but with this type of treatment which I never experienced before I won’t be back here not when those two ladies are working. Why would I have a membership if I can not use it that seems weird..

Always around with the most fascinating work to drive bookworms like myself crazy. love them!

Packaging was horrible came with it ripped all down the side

I had a bad experience with this store being that I did ordered a book on Tuesday January 10,2023 the person who I did talk with said that they would help me to this book, jesus in art and literature by Pierre Marie demont it would be seven days until the book comes in: well this is the seven day ! guess what I learned from the woman at this Barnes and noble store, who i talked with she told me this she never heard of this book ! So the person who i talked with never ordered this book, jesus in art and literature by Pierre Marie demont i learned that the time i ordered to get this book was a waste of time !i am very unhappy with this experience and very disappointed with this store and i was looking forward to getting this book how very disappointing this is!I waited all this time and they never ordered the book if you want this book jesus in art and literature by Pierre Marie demont order directly from where this book comes from magnificent.net!from this experience i learned if this is how someone like this treats customers like me in this way,so I'm never going to order any book from these people again!!

I placed an order on December 25th of last year with an email saying order was shipped on December 28th. Was charged to my credit card and to this day I have not received my order on January 12th. Will never order from this company again. Terrible service

Updating my review as I got contacted by the customer service via Facebook and they were very helpful and issued a refund in a matter of minutes
Highly appreciated their reactivity