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Rated 1 out of 5 stars

If I could give no stars I would. Utterly despicable customer service, no contact numbers whatsoever and no email replies. Ordered shoes a month ago, stated on the tracking they were "shipped" but n... See more

Rated 1 out of 5 stars

Absolutely shocking. Firstly sent me the wrong size I ordered 5 and sent 4. Then eventually got a prepaid return label.Returned to me by royal mail as address unknown. Promised a refund multiple time... See more

Rated 1 out of 5 stars

Products are fine, however I ordered 2 sizes for fit, and wanted to return one pair. I contacted customer services 9 times before I received a returns label (was told person dealing with my query had... See more

Rated 4 out of 5 stars

Bought some nice looking comfy bridal shoes that fit well, they are easy to walk in so perfect for my up coming wedding. Quick delivery aswel. Would of given 5 stars if they hadn't had marks on the st... See more

Company replied

Company details

  1. Women's Clothing Store
  2. Men's Clothing Store
  3. Shoe Store

Written by the company

Buy Shoes and Boots at Barratts online shoe shop. We have the latest Womens Shoes and Mens Shoes in a huge range of styles. Plus Kids Shoes in a range of sizes for Girls and Boys. Also find the latest footwear from brands such as Skechers, Hush Puppies, Kickers, Caterpillar, Van Dal, Lotus Shoes and many more.


Contact info

2.1

Poor

TrustScore 2 out of 5

850 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

bad boots

Paid 3.95 for delivery of boots which were poor quality, small size and not as shown in the photo. Now have to pay to return.

August 7, 2015
Unprompted review
Rated 2 out of 5 stars

Delivery shocking

I orderd a parcel a week ago, paid £3.99 delivery which is supposed to be 48 hours and still no parcel. I cant find no tracking and the email i got was i have contacted the warehouse! No good to me really. Worst thing is the boots were apart of my daughters birthday present for saturday and now she probably wont have them!

August 6, 2015
Unprompted review
Rated 2 out of 5 stars

Poor packaging

My Birkenstock sandals arrived in a squashed flimsy box inside a plastic envelope. Both sandals had been undone and just left open. I was not impressed and will not be ordering anything else from this firm.

August 6, 2015
Unprompted review
Rated 5 out of 5 stars

Great value shoes without the hassle of shopping

I like to shop with Barratts for my shoes, as I know I have quality, at an affordable price I havn't been dissapointed yet with my purchase, the only time I have been dissapointed is when they havn't had the size I want in a particular shoe, But that must mean they are popular. So in my experience shopping online with barratts is to order early to avoid dissapointment!!!

August 6, 2015
Unprompted review
Rated 3 out of 5 stars

Disappointed

I placed an order for shoes which I desperately needed for work...to save on P&P I ordered two pairs of ankle boots for winter and a pair of Ballerina pumps, the boots are ok nothing special but the Pumps I stupidly only tried the right one on which was fine, got rid of the boxes as the recycle van was coming and today found the left one has a fault, poorly made and had a a seam or ridge inside which the right one does not have, and this actually hurts my foot...So they will be going in the bin...Moral of this review try both shoes on before getting rid of the boxes...or don't buy online as you get fobbed off with inferior goods...oh and the shoes I wanted...out of stock!!! Funny that...they weren't when I ordered them
Fool me once shame on you etc...etc...

August 4, 2015
Unprompted review
Rated 4 out of 5 stars

Good value

I've ordered three pairs recently in the sale. They came promptly and I am happy with them all. Two pairs of sandals and one pair of flat smart shoes.

August 4, 2015
Unprompted review
Rated 2 out of 5 stars

Disappointed

This was my first time ordering from Barratts Shoes.
Ordered a pair of ladies boots. Had to telephone regarding not receiving my confirmation email. Eventually I did receive it. The following day I received another email to say that my order had been cancelled. !!! I had to telephone the helpline to find out why. Boots no longer in stock. .....and did I want a refund or to make another purchase?? Refund requested. Was disappointed. Needed the boots for my hols. Today I received another email thanking me for my purchase !!! Don't usually buy online and this has put me off from doing so in the future. I hate complaining but Barratts you did ask for my feedback.

August 4, 2015
Unprompted review

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