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Rated 1 out of 5 stars

If I could give no stars I would. Utterly despicable customer service, no contact numbers whatsoever and no email replies. Ordered shoes a month ago, stated on the tracking they were "shipped" but n... See more

Rated 1 out of 5 stars

Absolutely shocking. Firstly sent me the wrong size I ordered 5 and sent 4. Then eventually got a prepaid return label.Returned to me by royal mail as address unknown. Promised a refund multiple time... See more

Rated 1 out of 5 stars

Products are fine, however I ordered 2 sizes for fit, and wanted to return one pair. I contacted customer services 9 times before I received a returns label (was told person dealing with my query had... See more

Rated 4 out of 5 stars

Bought some nice looking comfy bridal shoes that fit well, they are easy to walk in so perfect for my up coming wedding. Quick delivery aswel. Would of given 5 stars if they hadn't had marks on the st... See more

Company replied

Company details

  1. Women's Clothing Store
  2. Men's Clothing Store
  3. Shoe Store

Written by the company

Buy Shoes and Boots at Barratts online shoe shop. We have the latest Womens Shoes and Mens Shoes in a huge range of styles. Plus Kids Shoes in a range of sizes for Girls and Boys. Also find the latest footwear from brands such as Skechers, Hush Puppies, Kickers, Caterpillar, Van Dal, Lotus Shoes and many more.


Contact info

2.1

Poor

TrustScore 2 out of 5

850 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great service, great shoes and great prices!

The prices are fantastic, and especially so as I bought my items in the sale. I ordered on Sunday night and they had arrived by Tuesday in perfect condition and beautifully wrapped. Free delivery too. I cannot fault Barratts at all.

August 2, 2015
Unprompted review
Rated 1 out of 5 stars

Sizing

Sizing Way out!. Barratts say 40 is a 7, but clearly too small. 40 is 6.5. All pairs sent back .41 is a size 7!!

August 1, 2015
Unprompted review
Rated 1 out of 5 stars

horrible

Sent only part of the order. Upon enquiry they did not have a clue as to why only part of the order was sent. Said will find out after the weekend and inform. Found it bit unprofessional.

August 1, 2015
Unprompted review
Rated 5 out of 5 stars

Quality without reserve

Having many years ago lived in Northampton and being a regular visitor to the Barratts Shop It was with some trepidation that I purchased my two pairs of shoes from the site recently. What a fool.! The quality of the shoes is as it was then, is still absolutely superb and the craftmenship is obvious to see Take that with the brilliant price deals available, I am totally impressed and would recommend Barratts to anyone without reservation

July 31, 2015
Unprompted review
Rated 1 out of 5 stars

Ordering of boots on internet for home delivery

I am still waiting for the boots to be delivered, and have contacted barratts customer services a few times trying to resolve the issue.
I was assured the boots were due for delivery on Tuesday. It is now Thursday and still no delivery!

July 30, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

I am sorry to hear that your items have not yet been received and since the issue has not been resolved. We are working closely with customer service to resolve this issue and you will be contacted shortly of the status of your items. Thank you for your feedback.

Rated 2 out of 5 stars

Wouldn't use again

Made 2 separate orders. One wasn't processed and I had to chase them up to deliver. Both parcels returned and had to chase the refunds up 2 weeks after they'd been returned. Not a great internet shopping experience, I wouldn't use again

July 28, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Sorry to hear your experience with us was unsatisfactory. I can see you have now been refunded, we will investigate the delay in refunding. Thank you for your review.

Rated 4 out of 5 stars

eventually satisfied

The ordering process and payment experience was good, the order receipt notification was quick. Since then..... nothing. No goods, no notification of delay, no notification of despatch, nothing. If there is going to be a delivery delay it should be immediately advised, if despatched then the despatch method and courier, and if possible tracking details should be advised.
Update - I contacted customer service who were extremely good and very helpful and I eventually received my goods. The problem was that the courier had not been given my contact tel no on the original delivery - suggest that this be supplied with all deliveries as a matter of routine to avoid this in the future.

July 28, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

I am sorry to hear your experience with us is unsatisfactory. We normally aim to deliver goods within 48 hours, and we can offer tracking details if required. Please contact customer service and they will look into this for you. Thank you for your feedback.

Rated 3 out of 5 stars

Got there in the end..........

Ordered a pair of Gumbies blue horizontal stripe flip flops only to be told on the day of delivery there was none in stock. Why advertise when none are available !!!
Ordered a different pair and arrived 3 days later. Checked other sites for same flip flops and found they do free delivery . £3.99 is expensive for delivery.

July 27, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Sorry to hear the item first ordered was out of stock, we have looked into this and there was an issue with our site. With regard to delivery, £3.99 is standard delivery price, but we offer free delivery over £45.00, and we also aim to delivery within 48 hours. Thank you for your feedback.

Rated 5 out of 5 stars

Great service

almost instant delivery with great quality shoes. Except the kids jellies, they fell apart instantly, didn't even get a full days wear out of any of them :-( other than that, fantastic!

July 27, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - I am sorry that you received a faulty product and for any resulting inconvenience caused. However, it's great to hear that you are happy with our customer service.

Rated 5 out of 5 stars

Value and choice

I have been a satisfied customer with Barratts for some considerable time. During this time I have been impressed with their range and choice of footwear, as well as value for money. Delivery is always reliable and prompt.

July 26, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you so much for taking the time to leave a review - It's fantastic to hear such positive comments and feedback in regards to the products we have to offer. Please continue to keep an eye on our website for future offers and promotions.

Rated 5 out of 5 stars

Excellent

Arrived really quickly and shoes fir perfectly, very good. :-)

July 26, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you so much for your review - this is great news! We look forward to dealing with you again in the near future!

Rated 1 out of 5 stars

Still waiting

Order placed 10 days ago. Still waiting for the goods. Have not received any communication from Barratts regarding expected delivery date.

July 26, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - Unfortunately, we have had no communication from yourself so have been unable to investigate this matter. I will arrange for a member of our customer service team to contact you as a matter of urgency.

Rated 5 out of 5 stars

Good all round service and value

Prompt delivery and easy returns. I had a problem with a package not turning up and they dealt with it very efficiently and to my satisfaction.

July 24, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for leaving a 5 star review - I am so glad to hear that our customer service team were able to deal with this matter efficiently for you. Should you require any further assistance, please do not hesitate to contact us.

Rated 5 out of 5 stars

very fast and efficient service

The service was very good indeed. The shoes arrived very quickly and I am pleased with them.

July 24, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for taking the time to leave a review - It's great to hear such positive feedback from our customers! We look forward to dealing with you again in the future.

Rated 5 out of 5 stars

love these !

Great service fab shoes :-)

July 23, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for leaving a 5 star review - this is great news! We look forward to dealing with you again in the near future!

Rated 4 out of 5 stars

Would use again

I ordered 2 pairs if shoes and had to return both pairs as not quite big enough. Returned second class parcel post via post office...and then worried that I had not sent them recorded delivery. However....I have now been refunded after I enquired via customer services. I had to spend almost £3 for the postage which was a pain... But no other issues.

July 23, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - although we advise to send via recorded delivery, this is not compulsory. I am sorry that we do not currently offer free returns and for any inconvenience this may have caused. We look forward to dealing with you again in the future.

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