Products as described on website and appear to be robust and well made. Delivered in 3 days over a weekend. The basin is quite heavy but no fixings or recommendations are provided with the product by... See more
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Review summary
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Reviews shaping this summary
Ordered a shower payed for it then got a email next day saying out of stock so they sent me an alternate one that I was grateful for. However just had a message of the customer I fitted for saying i... See more
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I ordered a Belfast sink. It was a competitive price, but I was told there would be a considerable delay due to stock issues. I said that should be ok but then surprisingly it arrived just a few day... See more
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Purchased the Bailey chrome bath shower mixer tap & rigid shower riser kit. Quality of the pipework felt quite plasticky and some of the shower head holes appear to be blocked. The Flexi hose conne... See more
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Company details
Written by the company
Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products and in-house designs. We are passionate about bringing real value into our customers' lives and businesses. One day it may be sending a replacement basin tap to one of our customers in the Highlands. The next day it may be supplying 120 bathroom suites to a Hilton hotel in London. No job is too big or small either way because we are passionate about providing the highest quality bathroom products for the home and commercial sectors. We are also committed to giving our customers the best prices possible. We continually check the market to help keep our prices competitive, which is excellent news for you. Not only do you receive unbeatable quality, but you also receive unbeatable prices! Our easy-to-navigate website has thousands of quality products, including modern bathroom suites, traditional bathroom suites, bathroom furniture, washbasins, bathroom taps, shower mixers, shower enclosures, bathroom heating, lighting, mirrors, kitchen taps, accessories, and plumbing parts. Once you have found the products you are looking for, we can offer excellent delivery options, including a next-day delivery service or click-and-collect from our trade counter. What's more impressive is the aftercare you receive should anything go wrong. Our dedicated customer care team will be available to help you.
Contact info
Unit 6, Hermes Road, Gillmoss Industrial Estate, Stonebridge East, L11 0ED, Liverpool, United Kingdom
- 0151 458 0466
- hello@bathroom-house.co.uk
- www.bathroom-house.co.uk
3.6
Average
596 reviews
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Replied to 77% of negative reviews
Typically replies within 2 weeks
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Absolutely shocking service
Absolutely shocking service. The delivery still hasn’t arrived. Who ever you use for delivery should be replaced. First time went to complete wrong address. I then provide a what three words reference. The courier then said they tried again twice but I was in on each occasion and none turned up. Note they are trying to charge me extra for another delivery. Ridiculous. I won’t buy online from these guys if they are still using the same delivery company. As to the quality of the goods, I couldn’t say as I haven’t recited them yet. !!!
September 24, 2026
Terrible service and shoddy product
Terrible service. Ordered a tap only for the warm water not to work on it, have to call a plumber out and despite numerous exchanges they still continue to bat back and forth with excuses defending themselves. They’ve sent out wrong parts, take days and weeks to reply to mails, don’t answer the phones. I now have the ops manager looking into my complaint who is on the defensive about it all.
I’ve never known such a poor service and the fact you have to fix your own tap if it’s faulty is beyond me!!
October 8, 2026
Unprompted review
Had exactly the same bad issue as another reviewer from these Shysters!!!!
Had exactly the same issue as Sarah Duggan (another recent reviewer not known to me)- I ordered a £185 bathroom mixer set and paid extra for a faster deliver which arrived late - the product arrived not in a new condition so contacted their customer service (you can only do this by email) - after much chasing and poor communication they sent a pre paid barcode for £11 to return the goods - they they sent me an inconclusive unpacking video and some unclear photos showing minor scratches resulting in no refund - they then wanted £6.95 to return the goods to me - the product originally arrived in the condition it was returned in and not used by me so the additional minor scratches must have happened their end - the photos and inconclusive video have now expired from their link - Bathroom House are the most unprofessional company I have ever encountered online and seems no return or refund was ever intended as mysterious scratches appear when they receive goods back - they will send you an unpacking video that shows nothing only opening the box and photos afterwards with the product scratched so as to avoid any refund - The photos are taken after the scratches appear - I am not the first to experience this so there is a pattern here - Bathroom House are utter Shysters so avoid them at all costs.
October 5, 2026
Unprompted review
Reply from Bathroom-House.co.uk
Thank you for your review. We are sorry to hear that you are unhappy with the outcome of your return. However, we feel it is important to clarify the circumstances, particularly for other customers reading this review.
We provided you with video evidence showing your parcel arriving at our warehouse sealed with tape. Our team then opened the parcel, revealing that each individual component had been wrapped in additional bubble wrap, packaging that was not originally supplied by Bathroom House.
Upon removing this protective packaging, the item's faceplate was found to be scratched. Given that the parcel arrived sealed and the affected component was individually wrapped, we do not believe the damage occurred during return transit.
We would also like to reassure customers that Bathroom House has absolutely no interest in damaging returned goods or finding reasons to refuse refunds. Dealing with damaged returns creates considerable additional work and expense for our business. We would much rather receive goods in their original, undamaged condition and issue a straightforward refund.
Our returns process is fair and consistent. When customers return unwanted goods in an undamaged, resellable condition, a full refund of the goods is issued in accordance with our returns policy and applicable consumer law.
We would encourage customers returning unwanted items to ask themselves one simple question:
"If I purchased this item as new, would I be happy to receive it in the condition I am returning it?"
If the answer is no, then it is worth considering whether the item meets the conditions for a full refund.
Customers are responsible for taking reasonable care of goods whilst in their possession, including when products are handled by their installers. We cannot reasonably be expected to resell scratched or damaged goods to another customer as brand new.
We also want to make clear that where an item genuinely arrives damaged or faulty, customers have statutory consumer rights, and we will always work to resolve such issues appropriately.
We understand that having a return declined is disappointing, but we strongly refute the suggestion that Bathroom House deliberately damages returned products or operates a practice of avoiding refunds. Such allegations are simply not true and do not reflect how we conduct our business.
We remain committed to treating our customers fairly, being transparent about our decisions and providing evidence wherever a return is disputed.
Bathroom House Customer Service Team
Reply from Bathroom-House.co.uk
Thank you for your feedback. We're sorry to hear that you were disappointed with the delivery experience.
We would like to explain that orders placed over the weekend are processed on the next working day. As your order was placed on Saturday 26th September, it was processed on Monday 28th September and delivered on Wednesday 30th September. This was within the 3–5 working day delivery timeframe selected at checkout, and we're pleased your order reached you within 3 working days of processing.
We appreciate you choosing Bathroom House and hope you're happy with your item.
Kind regards,
Bathroom House
They sorted out a missed delivery…
They sorted out a missed delivery efficiently and quickly.
September 25, 2026
Reply from Bathroom-House.co.uk
Thank you for taking the time to leave us a review! We’re really pleased to hear that we were able to resolve the missed delivery quickly and efficiently. Please not not hesitate to contact Bathroom House with any further queries. :)
Reply from Bathroom-House.co.uk
Hi Ron,
Thank you for your support! We are always happy to help and do not hesitate to get in touch with any queries.
Kind Regards,
the Bathroom House Team :)
Reply from Bathroom-House.co.uk
Thank you for your review, we appreciate your support and we are glad to hear that you are pleased with our service! :)
Reply from Bathroom-House.co.uk
Thank you for your review, we are always happy to help! :)
Good price and speedy service
September 24, 2026
Reply from Bathroom-House.co.uk
Thank you for your review, we appreciate your order! We always aim for an efficient and smooth order process. Please do not hesitate to contact Bathroom House with any enquiries. :)
Overall experience
I ordered the items that I wanted which were delivered very quickly and the quality of goods is excellent. I did order to items by mistake and contacted Bathroom House to return and request a refund. They told me what to do in order to return them and once they received the goods, they refunded me the monies, with no issues at all. I found using Bathroom House a very good experience and would highly recommend them.
September 21, 2026
Unprompted review
Reply from Bathroom-House.co.uk
Hi Rob, we are really pleased to hear that you have had a great shopping experience with Bathroom House and our customer service team is always happy to help if you have any further enquiries. Thank you for your support :)
Good company to deal with
Good company to deal with . Thank you!
September 17, 2026
Unprompted review
Reply from Bathroom-House.co.uk
Thank you for your review, we appreciate your support and we are happy to hear you have had a good experience with Bathroom House!
Very poor service would not recommend
Very poor service would not recommend. I ordered a shower support pole and the attachments that came with the pole were a completely different colour. Lydia was helpful and a replacement was sent, however, the same issue occurred, the attachments were a completely different colour of brass. I emailed again asking for a pre-paid returns label and a refund and have been ignored. I have been trying to get a response for 3 weeks. Lydia completely ignored so sent a fresh email and still nothing. I am now out of pocket and will be speaking with the ombudsman. I just want my money back!!!
September 16, 2026
Unprompted review
Reply from Bathroom-House.co.uk
We’re very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience caused.
We completely understand your disappointment, particularly after receiving replacement attachments that were also not the correct colour.
The product purchased is a branded product manufactured by a third-party brand, rather than by Bathroom House, so unfortunately we do not have direct control over the manufacture, finish or contents of the product itself. However, as the retailer, we will always do our best to resolve any issues that arise with the products we supply.
We’re also sorry that you experienced a delay in receiving a response to your refund request. During particularly busy periods, our response times can occasionally be longer than usual; however, we will always respond to our customers and work to resolve any outstanding issues.
In this instance, we have arranged for you to receive a full refund, and we will not require you to return the product.
We’re sorry that the product did not meet your expectations and for the inconvenience caused while resolving this. Thank you for your feedback, which we have taken on board.
BATHROOM-HOUSE - AVOID! AVOID! AVOID!
Ordered a more expensive (than other online retailers that showed the same product) bath mixer set for £185+ because they were showing stock and could deliver next day which I paid extra for - Bathhouse emailed and said "we are unable to guarantee a delivery date due to factors beyond our control" - so parts arrived a few days later at great inconvenience - when the product did eventually arrive it had items missing from the kit and was unsuitable - I contacted Bathhouse immediately requesting a return and refund. I received an automated email back asking why I wanted to send the product back and that I could arrange my own courier or accept a pre-paid label for £11 which I opted for. Despite numerous chase emails and phone calls to an answering machine only, I have no label or communication whatsoever - communication has stopped - it's been 2 weeks now. Looks like I am lumbered with expensive junk. I'll try a section 75 with my credit card company - Do yourself favour and AVOID this dreadful company.
September 1, 2026
Unprompted review
Reply from Bathroom-House.co.uk
We are very sorry to hear about your experience and sincerely apologise for the inconvenience and frustration this has caused you.
We completely understand your disappointment, particularly regarding the delivery and the subsequent issue with the items received. We are also sorry that you have had difficulty getting an update regarding your return.
We want to reassure you that we are committed to resolving this for you. We have emailed you directly today with the information required to progress your return and refund, and we will prioritise this to ensure the matter is resolved as quickly as possible.
Kind Regards,
Lydia
Reply from Bathroom-House.co.uk
Hi Mark, We can see that your order was returned on 4th September and the refund processed on 22nd September. We do advise that the return and refund process can take up to 14 working days. Thank you for your patience whilst this was actioned. Best wishes, Bathroom House :-)
Awful company!
Whatever you do, do NOT use Bathroom House.
They are very keen to sell you their products, but when it comes to returning or exchanging anything, the customer service is absolutely awful.
I decided to return an item using my own courier rather than their returns service. Don’t make the same mistake I did. Use their courier and take photographs of the item before you send it. My item was in perfect condition. It had never been used or even fitted. Unfortunately, I didn’t take photos because I had no reason to expect there would be an issue.
Once they received it, they claimed they had found a minor scratch. I genuinely do not believe the scratch was caused by me, but because I didn’t have photographic evidence, I have no way of proving it. Given how minor it apparently was, I can’t help but wonder whether they will simply polish it out and resell the item.
And here’s the ridiculous part: if I want the item sent back to me, I have to pay another £6.95. So I have paid for the item, paid to return it, and now I’m expected to pay again just to have my own item returned to me.
They wouldn’t even offer a reduction if I ordered another item instead.
I have never experienced customer service like this. The whole process has been incredibly frustrating and has left me feeling completely out of pocket.
My advice: avoid Bathroom House. Don’t touch them with a barge pole.
September 3, 2026
Unprompted review
Reply from Bathroom-House.co.uk
Hi Sarah,
We are sorry that you are unhappy with the outcome of your return, but we would like to provide some important context for anyone reading this review.
Bathroom House does not refuse returns simply because a customer has changed their mind or chosen to use their own courier. We accept returns every day. However, returned goods must arrive back with us in a condition in which they can reasonably be resold to another customer as new.
Before your return was sent, we provided written return instructions explaining that items must be returned unused, undamaged and in a fully resellable condition. We also explained that customers choosing to arrange their own return should ensure the goods are securely packaged and adequately insured for their full value.
When your item arrived back with us, it was inspected as part of our standard returns process and damage was identified. Photographic evidence was provided to you, and we subsequently obtained and provided access to the recording showing the return being opened.
We fully accept that you believe the item was undamaged when it left you. However, as the return was arranged using your own courier, we cannot determine whether the damage occurred before or during return transit. We can only assess the condition of the goods when they arrive back with us.
There is no ulterior motive for refusing a damaged return. A straightforward way of looking at the standard we apply is this: would another customer reasonably be happy to pay full price for a new item and receive it in the condition in which it has been returned? If the answer is no, we do not believe it is fair to place that item back into stock and sell it to somebody else as new.
For the same reason, the suggestion that the scratch could simply be polished out and the item resold is incorrect. The item will not be polished and resold as new. Following refusal of the return, it remains your property.
The £6.95 charge referred to in the review is not a fee for refusing the return; it is the courier cost of sending the customer's property back to them. Customers are also welcome to collect refused returns from our premises without paying this courier charge.
We understand that having a return refused is disappointing, particularly where a customer believes the goods were undamaged when they were sent. However, we have to apply the same condition standards consistently. Accepting damaged goods back for refund and subsequently supplying those goods to another customer as new would not be fair to the next customer either.
We therefore remain satisfied that the return was assessed based solely on the condition in which the item was received.
Service and product was great quality…
Service and product was great quality and simple to install.
August 26, 2026
Reply from Bathroom-House.co.uk
Hi Navdeep! Thank you for the review, we appreciate your support and we are happy to hear you had no issues installing the item :)
Reply from Bathroom-House.co.uk
We are happy to hear that you are satisfied with the service you have received from Bathroom House :)
Lack of advice when ordering
Good quality stock. However, the advice given by the customer service representatives when purchasing a bathroom suite was poor. They didn’t advise us that we needed bath clips or a toilet seat!
August 26, 2026
Reply from Bathroom-House.co.uk
Hi Kathryn,
We’re sorry to hear that you felt you did not receive the advice you needed when purchasing your bathroom suite.
With regard to the bath panel, clips are not required for every installation. There are various recognised methods of securing a bath panel, and the appropriate method will depend on the bath, panel, surrounding framework and the installer’s chosen method of installation. For example, some installers secure panels to a timber or batten framework, while others use alternative concealed or removable fixing methods. For this reason, bath panel clips are not automatically required or supplied as part of every installation.
We do, however, appreciate your comments regarding the toilet seat. Where items such as a toilet seat are not included with a particular product, we understand that it is helpful for this to be made clear when purchasing a complete bathroom suite, and we’re sorry if this wasn’t communicated to you.
We’re pleased to hear that you were happy with the quality of the products you received, and we appreciate you taking the time to leave your feedback. We will take your comments on board as we continue to improve the advice and information we provide to our customers.
Kind regards,
Bathroom House
Part delivered late and poor customer service
UPDATE: I did eventually receive a refund from the Bathroom House for the part I returned. I accept their response that they did supply a genuine part, although I did not think it was when I received it as it was not obvious.
I ordered a branded spare part for my taps, which was shown on the web-site as in stock, and paid for next day delivery. I queried the length of the product as the dimension shown was shorter than my damaged item, but was assured it was a genuine spare part and that the manufacturer stated they had never supplied a longer item, so I assumed my plumber had given me the wrong length. I received an email telling me that delivery would be delayed because the item had to be ordered from the manufacturer (so obviously not in stock) but because I needed it I confirmed I still wished to order it. The item eventually arrived 8 days later and, to my surprise) in an EBay branded packet. Upon inspection I was suspicious that it was not a branded replacement (there were differences from the one I still had and the quality was inferior) which I queried with the company and, as requested, sent photos. I was assured it was obtained directly from the manufacturer (of my branded taps) and that The Bathroom House has a large stock of EBay packaging which is why they had used this. I did not believe that it was the branded part I had ordered and requested a return and refund. That was 4 days ago and I have not had a reply, despite following up. In the interim I have located a genuine (branded) spare part from another supplier, which both looks like my existing part and is also the length I had originally requested! (So the shorter length is not, as stated, the length always supplied by this manufacturer) That part has now been successfully fitted by my plumber. In short I feel duped by a) the photo and brand shown on the web site, b) the item being shown as ‘in stock’, when it clearly wasn’t c) I am certain the part has not been sourced from the manufacturer and d) I was charged for next-day delivery when it clearly was not possible. Despite several requests for a refund I have been ignored since my original communications. I would advise other potential customers to be very wary they are getting what they have paid for
August 10, 2026
Unprompted review
Reply from Bathroom-House.co.uk
Hi Jacqueline,
We are sorry that you were dissatisfied with your experience. However, we do need to correct an important and potentially damaging statement within this review.
The item supplied to you was a genuine Hudson Reed FA301 replacement part. Bathroom House does not sell non-genuine products as Hudson Reed branded products.
The FA301 supplied was sourced through the manufacturer’s supply chain under the Hudson Reed product code FA301. The manufacturer’s product label identifying the item is also visible on the product you received.
As we explained during our correspondence, the current FA301 differs from the older version you previously had fitted because the design/specification of this replacement component has changed. A difference between an older component and its current replacement does not mean that the replacement is non-genuine.
We also appreciate that receiving the item in an eBay-branded mailing bag caused confusion. This was simply outer postal packaging used by Bathroom House; we operate an eBay store and hold these mailing bags for dispatching small components. It was not packaging supplied by, or indicative of the source of, the product itself.
Prior to purchase, the difference in the dimensions of the currently available component was also discussed with you. The product subsequently supplied corresponded with the current product being advertised.
We fully respect your right to comment on the service you received, including the delivery delay and your experience dealing with us. However, the suggestion that Bathroom House supplied a non-branded or non-genuine product as a branded Hudson Reed item is incorrect, and we have documentary evidence of the product's source.
Regarding your return, return instructions were provided and you subsequently confirmed that the item had been sent back to us using Royal Mail. As advised in those instructions, returned items are processed following receipt and inspection.
We take the authenticity of the branded products we sell extremely seriously and felt it important to clarify this point for other customers reading the review.
Excellent customer service.
Excellent customer service.
We had an issue with one of the items. Lydia was really helpful and arranged a replacement which arrived really quickly. Thank you.
August 5, 2026
Unprompted review
Reply from Bathroom-House.co.uk
We are glad you are happy with the customer service you received with Bathroom House. Thank you for your kind words! Regards, Lydia :)
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