It's always great doing business with this company! However sometimes the description of the book's condition is not as accurate as it needs to be. Other than that I highly recommend doing business wi... See more
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Review summary
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Reviews shaping this summary
If you are looking for a book, they will have it at a great price. I feel they could improve by keeping customers in the loop on delivery status that is the only reason for the 4 stars. With that said... See more
Company replied
I love shopping Biblio! I used to be a bookseller at an independent bookstore and now I only use Biblio for my used book purchases. The individual booksellers are wonderful, the books arrive in record... See more
Company details
Written by the company
Biblio has been a marketplace serving indie booksellers and customers since 2003. Search and buy over 100 million used, rare, out-of-print, signed and first edition books and textbooks from independent bookshops around the globe! You can reply to any customer service emails from Biblio to reach customer support. We also provide the contact email for the bookseller from whom you purchased on your order receipt if you wish to reach out to them directly. If you need support for a Biblio order, please contact us at support@biblio.com. We provide a 30 Day Guarantee for various situations here: http://www.biblio.com/pages/order_guarantee.html
Biblio: Support & Service
Written by the company
- We are here to mediate between customers and booksellers.
- We are committed to sharing used and rare books from independent bookshops and getting them in front of the customers who want to buy them! We are also here to help if things don't go perfectly - the wrong copy of a textbook was ordered, the shop made an error and sent the incorrect book, or the shipping service didn't deliver as promised. While we hope that everything goes as planned, we are here to mediate any difficulties that arise during the order process. If you are a Biblio customer and you are reaching out for help directly from the bookseller, include support@biblio.com in the CC field of your email so that we are in the loop and can step in and help as needed.
Contact info
PO Box 1211, 28801, Asheville, United States
- 1-800-813-9432
- support@biblio.com
- www.biblio.com
4.2
Great
35K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 19% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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The book never arrived- i had timed it…
The book never arrived- i had timed it with the time of a friend visiting the US and he’s returned
April 19, 2026
Excellent!
Ordered a difficult-to-find book by an obscure author. New, wrapped, arrived pristine, very reasonably priced.
April 19, 2026
Arrived too late
I called to confirm that the books I wanted to order would arrive by Tuesday. I was in NY but buying books from a London shop to deliver to our London office. She said yes, by Tuesday, or Wednesday the latest. Fine. Wednesday isn’t great but it’s fine. My manager was hosting an onsite with employees from Zurich, Poland, and NY and he was very excited to hand out these books in person. They arrived end of day Thursday when most had already left for the airport.
April 11, 2026
Bait and Switch
I saw the title I was looking for and put it in my basket, but the price changed durring check out and I didn't notice until I had hit pay. Really frustrated. I will never use them again. I will also be more careful to recheck the total before pressing buy - but you shouldn't have to
April 15, 2026
Unprompted review
Reply from Biblio
Hi Paula, I am very sorry to hear about your experience. I'm looking at your order now, and I am determined to figure out how this happened. Do you mind sharing the price you first saw?
You can email me directly with that info at aredmond@biblio.com.
Thanks so much,
Ashleigh
The book arrived quickly and safely
The book arrived quickly and safely. Customers should know, however, that sellers sometimes use Amazon as a book source. If you want to avoid doing business with Amazon, call a seller and ask, especially if the book is a new one.
April 14, 2026
Excellent Process
The book I ordered arrived as expected, wrapped and in mint condition. I will absolutely consider using Biblio again for future book purchases.
April 14, 2026
My order was packaged nicely and I…
My order was packaged nicely and I received it very quickly and it was in excellent condition. I highly recommend this company.
April 14, 2026
Satisfactory Transaction
Product is basictly as described. I am not a book appraiser, but I think "near fine" is an exaggeration I would rate it only as "Very Good".
Shipping was relatively prompt, although "pricey".
Generally, a good transaction.
April 13, 2026
Still haven’t received my order
Still haven’t received my order. How can I rate if I don’t have it.
April 7, 2026
I've always been very happy using…
I've always been very happy using Biblio to purchase books. The process is seamless and when I need to ask a question customer service is top notch. Five stars.
April 10, 2026
Easy ordering and good website
Easy ordering and good website, reliable book dealers. And it is not owned by Amazon.....
April 9, 2026
Item description was spot-on
Item description was spot-on. Very satisfied with my purchase. Item was carefully packaged and delivered efficiently.
April 8, 2026
Prompt delivery and arrived in good…
Prompt delivery and arrived in good condition and as described.
April 4, 2026
I placed an order for a book from Vagabond Books, CA.
I placed an order for a book (A Wrinkle in Time) from Vagabond books. After a couple of weeks and seeing no email indicating shipment of the book, I logged in to check status. Without warning or explanation, Vagabond books canceled the order. I emailed requesting an explanation and received nothing back from them. I then emailed Bibio and asked for an explanation and received an email stating “sorry your order was canceled“. The book is still listed on vagabond books, but now at a higher price. Looks like they use the customers as guinea pig consumers to see who will pay what, cancel the order and raise the price. Does not seem very ethical.
March 8, 2026
Unprompted review
My book was in good order as promised…
My book was in good order as promised and arrived very quickly. I am very happy with the service.
March 22, 2026
Terrible customer service
Terrible customer service! I am still awaiting my order, almost one month now since ordering. I have sent three emails with all my order details and have still not received a reply!
March 4, 2026
Unprompted review
Reply from Biblio
Hi Mary,
I'm very sorry to report that the bookseller had to cancel your order as the item was unavailable. As a result, you were fully refunded back on 2026-03-05.
I'm looking through the notes in the order, and I can confirm that we responded to your emails on 2026-03-13 and 2026-03-27, and I apologize if those replies were sent to your spam or trash folders.
Please reach out if I can provide any further information or assistance, and I'll be happy to help.
Thanks,
Ashleigh
Deceptive Advertising!
Deceptive Advertising!! Description said book is “New”!! I paid a lot extra because it said book is New!! It is not New!! Has torn page and missing CD that comes with this edition!! Has empty pocket in back of book for CD! Seller only willing to give 20% credit or return, but do not have a replacement book!! Deceptive Advertising!!
March 11, 2026
Reply from Biblio
Hi Andrea,
I am very sorry to hear of your experience, and I can assure you that this order falls well below the standards we have for BIBLIO sellers.
I see that the seller has provided return instructions for a full refund, but if there is anything else we can do to help, please let us know and we'll do all we can to make this right.
You can reach me directly at aredmond@biblio.com if you'd like to discuss this further.
Thanks,
Ashleigh
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