Biblio logo
Visit website

Biblio Reviews 35,093

•
TrustScore 4 out of 5

4.2

Book Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 384 reviews, reviewers had a great experience with this company. Many customers are consistently satisfied with the product selection, often finding books at great prices, even rare or out-of-print titles. The quality of the books received is frequently praised, with items arriving as described and in good condition, sometimes even better than expected. Reviewers also highlight the quick and timely delivery service, with many receiving their orders faster than anticipated and well-packaged. However, some people were dissatisfied with their orders, experiencing issues such as books not being received, incorrect items, or descriptions not matching the actual condition of the book. There were also mentions of problems with tracking numbers not working and a lack of communication regarding delivery status or refunds for undelivered items.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently satisfied with the condition of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the promptness and... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, with many praising the ease of... See more

Quality

Customers had positive experiences with quality, frequently noting that items were exactly as described or... See more

Price

Consumers generally express satisfaction with the pricing, often finding items fairly priced and consistently... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's always great doing business with this company! However sometimes the description of the book's condition is not as accurate as it needs to be. Other than that I highly recommend doing business wi... See more

Rated 4 out of 5 stars

If you are looking for a book, they will have it at a great price. I feel they could improve by keeping customers in the loop on delivery status that is the only reason for the 4 stars. With that said... See more

Company replied

Rated 5 out of 5 stars

I love shopping Biblio! I used to be a bookseller at an independent bookstore and now I only use Biblio for my used book purchases. The individual booksellers are wonderful, the books arrive in record... See more

Company details

  1. Book Store
  2. Childrens Book Store
  3. Rare Book Store
  4. Used Book Store

Written by the company

Biblio has been a marketplace serving indie booksellers and customers since 2003. Search and buy over 100 million used, rare, out-of-print, signed and first edition books and textbooks from independent bookshops around the globe! You can reply to any customer service emails from Biblio to reach customer support. We also provide the contact email for the bookseller from whom you purchased on your order receipt if you wish to reach out to them directly. If you need support for a Biblio order, please contact us at support@biblio.com. We provide a 30 Day Guarantee for various situations here: http://www.biblio.com/pages/order_guarantee.html

Biblio: Support & Service

Written by the company

We are here to mediate between customers and booksellers.
We are committed to sharing used and rare books from independent bookshops and getting them in front of the customers who want to buy them! We are also here to help if things don't go perfectly - the wrong copy of a textbook was ordered, the shop made an error and sent the incorrect book, or the shipping service didn't deliver as promised. While we hope that everything goes as planned, we are here to mediate any difficulties that arise during the order process. If you are a Biblio customer and you are reaching out for help directly from the bookseller, include support@biblio.com in the CC field of your email so that we are in the loop and can step in and help as needed.

Contact info

4.2

Great

TrustScore 4 out of 5

35K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 19% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Never Disappointed

I have never been disappointed by biblio. Books are always as described, priced fairly, and delivered in good time. On those rare occasions (and I'm talking about over an 11-year span) that I got the wrong item or it wasn't up to par (maybe twice), biblio immediately made good on the transaction.

March 22, 2026
Rated 5 out of 5 stars

Always a good experience

Always a good experience buying from Biblio. I have never returned a book for incorrect description of condition. This is very important to me. Their prices are always commensurate or better than other sellers. Fast shipping, no complaints.

March 16, 2026
Rated 1 out of 5 stars

The Book I ordered

The Book I ordered
The Nazi Conspiracy and the book that was received were not the same. I ordered the book as a gift for a friend. What was delivered was The Nazi Conspiracy, but it was stamped several times with NOT FOR RESALE and it was altered to be for young adult readers......

March 15, 2026
Unprompted review
Biblio logo

Reply from Biblio

Hello Frank,

Thank you writing in, and I'm sorry to see you aren't satisfied with your purchase.

Looking at the order, it looks like the title is _The Nazi Conspiracy: The Secret Plot to Kill Roosevelt, Stalin, and Churchill (Young Reader's Edition) _, so it looks like you did receive the correct edition. But please let me know if you'd like to return the book, and I'll be happy to help with that process.

Thanks,
Ashleigh

Rated 2 out of 5 stars

Poor seller info and rubbish website

Thought I had found some editions of books that I wanted to complete collections (nothing special, just paperbacks to match what I already have).

None of the sellers were able to confirm that the description and/or picture actually matched the description. When I tried to order the website insisted on creating two different checkouts (despite the fact 3 of the 4 books were from the same seller), and then prevented me accessing the site when I tried to checkout.

This was my first time trying to sue the site, and unsurprisingly will be my last.

March 13, 2026
Unprompted review
Biblio logo

Reply from Biblio

Hi Richard,

Thanks for writing in, and I'm very sorry to hear about your experience.

If you'd like to try to order those items one more time, I think you'll find an improved user experience. You can also email me directly for further assistance at aredmond@biblio.com, and I'll be happy to help!

Thanks,
Ashleigh

Rated 1 out of 5 stars

The seller was a scam, Biblio made it right.

The seller was operating a scam and did not ship the purchased books and gave bogus tracking numbers. In pursuing remedy I contacted Biblio customer support and they have not responded either. Bibilo should not allow or aid sellers with a long history of shady business.

Edit: Biblio since responded and has remedied the situation. Just watch out for poor sellers, base your choices on recent reviews not how long they have been a seller or how many reviews there are.

March 6, 2026
Biblio logo

Reply from Biblio

Hi JAA,

Thanks for writing in, and I'm very sorry to see that you had a bad experience.

I'm not seeing an email from you alerting us to this, but I went ahead and issued a full refund, which you should see reflected on your side in the next day or so.

Thanks,
Ashleigh

Rated 1 out of 5 stars

AVOID LIKE THE PLAGUE

AVOID LIKE THE PLAGUE
Like many others on here my money was taken and after waiting patiently to receive it never came. Customer service replied-
book not available full refund given. That was 3 weeks ago and after several emails I still haven’t received my refund. DO NOT USE THIS COMPANY Now their reply to this review states I’ve not sent emails to them-what a joke-AVOID

February 23, 2026
Unprompted review
Biblio logo

Reply from Biblio

Hi Audra,

Thanks for writing in, and I'm very sorry to hear about your experience. I couldn't find any emails from you in our system, but I really want to make this right.

Please feel free to email me directly at aredmond@biblio.com with your order number, and I'll be happy to help!

Thanks,
Ashleigh

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look