It's always great doing business with this company! However sometimes the description of the book's condition is not as accurate as it needs to be. Other than that I highly recommend doing business wi... See more
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Company details
Written by the company
Biblio has been a marketplace serving indie booksellers and customers since 2003. Search and buy over 100 million used, rare, out-of-print, signed and first edition books and textbooks from independent bookshops around the globe! You can reply to any customer service emails from Biblio to reach customer support. We also provide the contact email for the bookseller from whom you purchased on your order receipt if you wish to reach out to them directly. If you need support for a Biblio order, please contact us at support@biblio.com. We provide a 30 Day Guarantee for various situations here: http://www.biblio.com/pages/order_guarantee.html
Biblio: Support & Service
Written by the company

- We are here to mediate between customers and booksellers.
- We are committed to sharing used and rare books from independent bookshops and getting them in front of the customers who want to buy them! We are also here to help if things don't go perfectly - the wrong copy of a textbook was ordered, the shop made an error and sent the incorrect book, or the shipping service didn't deliver as promised. While we hope that everything goes as planned, we are here to mediate any difficulties that arise during the order process. If you are a Biblio customer and you are reaching out for help directly from the bookseller, include support@biblio.com in the CC field of your email so that we are in the loop and can step in and help as needed.
Contact info
PO Box 1211, 28801, Asheville, United States
- 1-800-813-9432
- support@biblio.com
- www.biblio.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 19% of negative reviews
Typically replies within 2 weeks
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Satisfaction guaranteed….
The book arrived on time and it was safely delivered. It was well-wrapped and protected. The way in which it was wrapped was obvious it was meant to be protected from moisture and from any other type of damage which could occur during the delivery.
The book is in great condition. I will be putting it to good use.
Biblio is a scam
Biblio is a scam. I ordered a book that has never arrived. The tracking information only ever showed "Shipping Information Received" and never any further stages in delivery. I attempted to contact customer service to confirm the book was shipped but never received a reply.
Lovely variety of books at affordable…
Lovely variety of books at affordable prices.
Ordering is easy, delivery is prompt.
Ordered Jane eyre
Ordered Jane eyre, wuthering heights & a tale of two cities.
A tale of two cities, never turned up, for which I had a quick refund, hence 1 star. The other 2 were ancient & the pages were filthy, dark brown. I'd bought them for my grandaughter, felt embarrassed giving them to her. I never checked inside the pages, when she went to read Jane Eyre it was in Spanish! Not happy. Won't use this website again.
NOTE: I had a very prompt update from Biblio to this review. They are going to refund me for the book in Spanish & offered to refund for the other. I accepted the refund for 1 book & turned down the offer for the other, as my grandaughter is reading it, in spite of the condition. That has at least redeemed what was a poor experience. Thank you to Ashleigh.

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Found a children’s book that was out of print , one that we read to our kids
I was looking for a.children’s book we used to read to our kids when they were young. The book had been out of print for a while. Found a used copy here and so very happy to now be able to read it to my grandchildren . They got the book to me in just a few days.

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Ordering was simple and book was…
Ordering was simple and book was delivered promptly and in excellent condition.

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Great Buying Experience
Buying thru Biblio is what an online shopping experience should be: Intuitive website, vast selection, easy checkout, frequent shipping updates.

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Couldn't Be Happier With Book Buying from Biblio
Book and condition were accurately described, price was more than fair. Shipping was fast, and the book arrived in great condition. Thank you!

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Ease of search and ordering process
Ease of search and ordering process. Shipments received in excellent condition.

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Same company as Greener Books just scam artists
This is the same company as Greener Books they are scam artists they sent the wrong book you cannot speak to anyone to get a refund DO NOT USE YOU WILL LOSE YOUR MONEY

Reply from Biblio
If you are looking for a book
If you are looking for a book, they will have it at a great price. I feel they could improve by keeping customers in the loop on delivery status that is the only reason for the 4 stars. With that said, delivery was quick.

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I loved receiving a used book (as…
I loved receiving a used book (as described) carefully wrapped in paper. A little bit of wistful nostalgia.

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Great experience, but a caveat...
As always, Biblio had a solid selection for me to choose from, regarding the title I wanted. Price was good, shipping was likewise. But... a caveat; I would like it if Biblio could find a way to alert people to the "drop-ship" orders stores. I have looked up, separately, such stores. They are NOT small, independent bookstores, and - from the overwhelmingly negative reviews on TrustPilot, Yelp, and elsewhere - they are terrible at shipping, protecting the books shipped, and every aspect of customer service, including disputes, wrong book shipped, false descriptions of books, refunds, etc.. Best of all for bibliophiles like me, would be if there was a way to boot them off the site.

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Reply from Biblio
had books I wanted in stock
had books I wanted in stock. fast shipping . generally is great condition

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